The service advisor serves as an intermediary between customers and the organization, facilitating seamless coordination of repair services in alignment with both customer expectations and company policies while maintaining transparent communication regarding the progress of repairs.
Oversee and execute core duties essential to the role, ensuring alignment with organizational objectives and operational standards. Manage critical tasks with precision, including [specific responsibility 1], [specific responsibility 2], and [specific responsibility 3], while adhering to established protocols and timelines. Collaborate cross-functionally to streamline processes, resolve challenges, and enhance productivity. Maintain meticulous attention to detail in data analysis, reporting, and documentation to support informed decision-making. Ensure compliance with industry regulations, company policies, and quality assurance measures. Serve as a key liaison between departments, fostering clear communication and synergistic teamwork.
Greeting patrons and evaluating their vehicle repair requirements.
The technician is responsible for creating vehicle job cards, ensuring all repair work is documented with precision and clarity.
Providing customers with accurate repair timelines and maintaining strict adherence to these deadlines through consistent progress updates throughout the repair process.
Compiling detailed repair cost assessments and coordinating directly with clients to promptly obtain necessary repair approvals.
Drafting invoices for fully completed repair services and verifying that payments are processed promptly.
Monitor repair operations by coordinating with workshop procurement and technicians to maintain smooth workflow and adherence to established timelines.
Ensuring all final repair works adhere to the company’s established quality benchmarks and specifications.
Addressing customer inquiries and resolving complaints efficiently and courteously to ensure high levels of customer satisfaction.
Maintaining accurate and current records of customer information, vehicle repairs, and service reports is essential to ensure efficient operations and customer satisfaction.
Qualified applicants are encouraged to submit their CV via email to sm@staustinsauto.co.ke, with the position clearly indicated in the subject line.
Qualifications
Diploma
Experience Required
3 years
