Job Purpose:
Reporting directly to the Head of Employee Relations, Performance & Wellness, this position plays a key role in developing and implementing people practices that foster a workplace characterized by fairness, inclusivity, and engagement.
This role encompasses fostering strong, positive employee relationships, upholding legal standards, managing performance effectively, and cultivating a values-driven organizational culture.
Oversee a range of critical operational tasks to ensure seamless workflow execution and adherence to company standards. Manage day-to-day activities with precision, prioritizing efficiency and accuracy in all deliverables. Collaborate closely with cross-functional teams to align objectives, resolve challenges, and drive continuous improvement. Monitor performance metrics and implement corrective actions as needed to maintain productivity and quality benchmarks. Serve as a liaison between departments, facilitating clear communication and fostering a cohesive working environment. Maintain up-to-date documentation, ensuring compliance with organizational policies and regulatory requirements.
Employee Relations: Cultivating a harmonious and productive workplace environment by addressing employee concerns, resolving conflicts, and fostering open communication channels. Implementing policies and procedures to ensure compliance with labor laws, company standards, and best practices. Conducting thorough investigations into workplace grievances, disciplinary actions, or harassment claims to maintain fairness and integrity. Collaborating with management to develop and execute initiatives that enhance employee engagement, satisfaction, and retention. Providing guidance and support to supervisors and employees on workplace policies, performance expectations, and professional development opportunities.
Facilitate the creation, clarification, and dissemination of HR policies by ensuring they comply with Kenyan Labour Laws, meet regulatory obligations, and reflect the Bank’s values and governance frameworks.
Oversee employee relations functions encompassing disciplinary actions, grievance resolution, workplace conduct investigations, and appeal processes, while upholding fairness, uniformity, and adherence to established organizational policies and regulatory standards.
Prepare meticulous and verifiable records of employee relations matters in partnership with HR Business Partners and operational leadership, ensuring full adherence to established documentation standards and regulatory obligations.
Facilitate organizational change efforts, including restructures and branch realignments, while maintaining high levels of employee engagement, ensuring uninterrupted operations, and upholding regulatory compliance.
Offer strategic advice to managers on employee-related issues to ensure equitable, uniform, and regulation-compliant resolution while mitigating operational and reputational risks.
Serve as a panel member during disciplinary hearings, guaranteeing strict compliance with due process, procedural equity, and accurate documentation in alignment with internal policies and governing labor laws.
Develop and nurture relationships with employee representatives and workplace committees, ensuring open and clear communication while building trust and fostering teamwork to maintain a productive and regulation-compliant work environment.
Maintain accurate and confidential disciplinary records by proficiently managing the ER tracker, ensuring data is readily available for audits and informed decision-making.
Play a key role in the regular evaluation and revision of the HR Manual, maintaining its compliance with current employment laws, regulatory standards, and emerging trends in the banking industry.
Performance management involves overseeing employee performance through goal setting, progress tracking, and constructive feedback to enhance productivity and align individual contributions with organizational objectives. This role requires analyzing performance data, identifying trends, and implementing strategies to address gaps or improve efficiency. Responsibilities include conducting regular evaluations, facilitating development discussions, and collaborating with teams to foster a culture of continuous improvement. A strong understanding of performance metrics, coaching techniques, and performance improvement plans is essential, along with the ability to communicate effectively with employees at all levels.
Facilitate the organization and dissemination of performance review schedules and associated communications.
Assist employees and managers in navigating the performance management process effectively.
Monitor progress and verify that assessments are completed punctually.
Accurately maintain performance data and produce detailed performance reports to ensure data integrity and insightful analysis.
Support the establishment of objectives, facilitate feedback solicitation, and coordinate review-related administrative tasks.
Maintain strict confidentiality and adherence to established HR policies and procedures at all times.
The organization prioritizes the holistic well-being of its workforce, offering comprehensive wellness initiatives designed to support employees’ physical, mental, and emotional health. These programs may include access to fitness facilities, mental health resources, ergonomic assessments, and flexible work arrangements to promote a balanced lifestyle. Employees are encouraged to participate in health screenings, wellness workshops, and preventive care programs to maintain optimal health and productivity.
Support the implementation of the Bank’s Employee Wellness Program by coordinating wellness initiatives in alignment with the approved Wellness Calendar. This involves collaborating with accredited wellness service providers, arranging activities, fostering employee participation, and maintaining timely, professional communication with staff.
Support strategic inclusion and employee engagement initiatives—such as diversity forums and employee resource groups—by organizing logistics, managing communications, and implementing feedback systems to strengthen program effectiveness and amplify impact.
Support the coordination and implementation of employee engagement initiatives, including year-end events and various forums, designed to foster collaboration, alignment, and a vibrant organizational culture.
Co-create and execute employee recognition programs at the organizational and departmental levels, encompassing formal awards and peer-to-peer recognition initiatives, with the aim of fostering a high-performance culture.
Create compelling and lucid communication materials to promote employee wellness programs, share policy updates, and highlight engagement initiatives, while ensuring adherence to internal communication guidelines.
Drive tangible results that align with the Bank’s HR strategy, balanced scorecard, and individual performance targets while maintaining clear accountability and measurable impact.
Academic Qualifications should include a bachelor’s degree in a relevant field such as Computer Science, Engineering, Business Administration, or a related discipline, typically required from an accredited institution. A master’s degree or higher may be preferred, particularly for senior-level positions, though equivalent professional experience can sometimes substitute for formal education. Additionally, candidates may need to possess specialized certifications or training pertinent to the role, depending on industry standards. Proficiency in relevant technical tools, methodologies, or frameworks may also be expected, as outlined by the employer.
A bachelor’s degree in human resource management, business administration, or a comparable discipline is required.
Professional Qualifications, Membership in Professional Bodies, and Publications
Member of IHRM.
CHRP-K is an added advantage.
We seek candidates with a proven track record in the field, requiring a minimum of [X] years of relevant professional experience in [specific industry or role]. Ideal applicants will have direct experience in [key responsibility or skill], along with a strong background in [another key area]. Familiarity with [specific tools, software, or methodologies] is essential, and prior involvement in [particular type of project or task] is highly desirable. Strong problem-solving abilities and the capacity to work both independently and collaboratively within a team are critical to success in this role.
We seek candidates with three to four years of hands-on experience in human resources, specializing in employee relations, performance management, and wellness initiatives.
Proficiency in Kenyan Labor Law regulations is essential for this role.
Proven experience in managing disciplinary procedures and collaborating with employee representatives and line managers is essential.
Proven track record in spearheading or facilitating initiatives focused on employee engagement, recognition, and wellness.
We are seeking an individual who possesses a robust set of competencies to thrive in this role. The ideal candidate should demonstrate exceptional analytical thinking, strong problem-solving abilities, and effective communication skills. Proficiency in project management, attention to detail, and the capacity to work collaboratively within cross-functional teams are essential. Additionally, the ability to adapt to evolving priorities and deliver results under pressure is highly valued.
Demonstrates strong capabilities in planning and organization, ensuring tasks are efficiently managed and priorities are clearly defined. Exhibits meticulous attention to detail while coordinating resources and schedules to meet deadlines consistently. Maintains structured approaches to problem-solving and workflow optimization to enhance productivity and accuracy.
Demonstrates strong analytical abilities and meticulous attention to detail.
Exceptional proficiency in both verbal and written communication is essential.
Exceptional interpersonal abilities are essential to effectively engage and collaborate with stakeholders across all organizational levels.
Upholding ethical standards and demonstrating unwavering integrity are foundational to this role. A commitment to honesty, transparency, and ethical decision-making is essential to maintain trust and align with organizational values. Every action must reflect a dedication to moral principles, ensuring adherence to legal and professional standards while fostering a culture of accountability and respect.
Demonstrates outstanding discernment, keen analytical skills, and unwavering ethical standards.
A robust understanding of commercial dynamics and the capacity to align strategies with organizational objectives.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
