The position encompasses a comprehensive range of duties and accountabilities, requiring a proactive approach to executing assigned tasks with precision and efficiency. Key responsibilities include managing workflow processes, overseeing project timelines, and ensuring adherence to organizational policies and quality standards. The role demands strong analytical skills to assess challenges, develop strategic solutions, and implement improvements where necessary. Collaboration with cross-functional teams is essential to achieve departmental objectives and maintain seamless communication channels. Additionally, the incumbent will be responsible for documenting processes, generating reports, and providing actionable insights to support data-driven decision-making.
Craft and implement a targeted retail strategy that aligns with designated customer segments, product offerings, sales channels, and distribution frameworks, all while adhering to established risk tolerance parameters.
Deliver strategic direction and governance for the branch network to enhance deposit growth, lending quality, customer acquisition, and transaction volumes.
Deliver superior Retail Banking financial results by enhancing profitability, expanding deposits and lending, and optimizing operational efficiency to meet established business objectives.
Deliver consistently against defined individual performance metrics while supporting the attainment of Retail Banking business goals, all in alignment with the Bank’s established performance management framework.
To uphold disciplined expansion in retail lending while maintaining full accountability for portfolio performance, with a focus on reducing non-performing loans (NPLs), enhancing recovery efforts, optimizing restructures, and implementing effective portfolio remediation strategies.
Enhance credit underwriting standards, portfolio monitoring processes, early warning systems, and risk controls to mitigate the recurrence of legacy asset quality issues.
Establish and uphold definitive performance benchmarks for Branch Managers and Retail teams, spanning sales targets, service excellence, regulatory adherence, operational efficiency, and risk mitigation strategies.
Leverage strategic initiatives focused on operational efficiency, process automation, channel migration, and cost optimization to enhance productivity and minimize cost-to-serve.
Guarantee complete adherence to CBK regulations, internal policies, audit mandates, and governance standards throughout the Retail Banking division.
Drive high-performance, customer-focused, and risk-conscious Retail Banking teams by providing leadership, motivation, and professional development opportunities while fostering a culture of accountability.
Our role involves pinpointing strategic growth avenues and collaborating with the marketing and product development teams to conceptualize, price, and introduce customized products and services for retail and high-value clients, while continuously evaluating their performance.
Collaborate with branch managers to develop and implement strategies aimed at revitalizing branches operating at a loss.
Performs additional responsibilities as required, including but not limited to special projects or tasks assigned by management.
Bachelor’s degree in a relevant field or equivalent practical experience required. Proficiency in [specific software/tools] and strong analytical skills necessary. Minimum of [X] years of experience in [specific industry/role] preferred. Familiarity with [specific regulations/standards] beneficial. Demonstrated ability to [specific task/skill] essential. Excellent communication and problem-solving capabilities required. Experience collaborating in cross-functional teams advantageous. Commitment to continuous learning and adaptability to evolving industry trends expected.
A bachelor’s degree in business administration, finance, economics, or a closely related discipline is required.
A master’s degree, such as an MBA or equivalent professional qualifications, is highly advantageous.
A minimum of twelve years of banking experience is required, including no fewer than five years in a senior management capacity.
Strategic insight and commercial expertise are essential for success in this role. The ideal candidate must demonstrate a strong ability to analyze market trends, evaluate competitive landscapes, and identify growth opportunities. Proficiency in financial modeling, data interpretation, and strategic planning is required to drive informed decision-making. Additionally, the candidate should exhibit exceptional negotiation skills, stakeholder management capabilities, and a results-driven mindset to deliver sustainable business outcomes.
Demonstrated ability to guide teams and drive organizational success through strategic leadership and effective personnel management.
Demonstrates a strong commitment to achieving measurable outcomes while maintaining high levels of responsibility and ownership for all assigned tasks and objectives.
Proficient in cultivating and sustaining strong relationships with key stakeholders, while adeptly navigating diverse perspectives to drive consensus and alignment with organizational objectives.
Demonstrates a keen ability to assess potential risks and make well-informed decisions to mitigate adverse outcomes.
Applications must be submitted online through the provided link, with a closing date of May 29, 2026. Only candidates selected for further consideration will receive communication.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
12 years
