ABOUT THE ROLE
A dynamic hospitality and events destination situated near Jugurtha Dam in Poor is seeking new talent. The resort, known for its scenic setting, provides accommodation, outdoor events, conferencing, dining, recreation, and bespoke guest experiences. Regularly hosting weddings, conferences, family outings, corporate events, and leisure activities, the facility delivers exceptional service in a picturesque environment.
We are in search of an efficient, proactive, and results-oriented Operations Manager to manage the facility’s daily operations while delivering outstanding guest experiences, optimizing service standards, and driving revenue expansion.
Oversee and execute a comprehensive range of duties, including but not limited to strategic planning, team leadership, and project management, to ensure organizational objectives are met efficiently. Collaborate with cross-functional departments to streamline processes, enhance productivity, and drive continuous improvement. Monitor performance metrics, analyze data trends, and implement corrective actions as needed to maintain high standards of operational excellence. Serve as a primary point of contact for stakeholders, providing clear communication, resolving escalated issues, and fostering strong professional relationships. Develop and enforce policies, procedures, and compliance measures to uphold industry regulations and internal guidelines. Contribute to budgetary planning, resource allocation, and cost-control initiatives to optimize financial performance. Lead training initiatives, mentorship programs, and professional development opportunities to cultivate a skilled and motivated workforce. Ensure adherence to health, safety, and environmental standards to promote a secure and sustainable work environment.
We are seeking a motivated Operations & Guest Experience professional to oversee daily operations and ensure exceptional guest satisfaction. Key responsibilities include managing staff, coordinating services, and maintaining high standards of service quality. The ideal candidate will have proven experience in hospitality or operations management, strong leadership skills, and the ability to resolve guest concerns efficiently. Excellent communication and organizational abilities are essential, along with a customer-focused mindset. Familiarity with operational software and a commitment to continuous improvement are also required.
Responsible for the comprehensive management of daily operations across the resort, hospitality services, restaurant facilities, and event coordination.
Maintain exceptional levels of customer service and guest satisfaction by consistently delivering professional, courteous, and efficient support to all visitors.
Oversee the management of accommodations, food and beverage services, facility grounds, housekeeping, security protocols, and maintenance operations to ensure seamless and high-quality service delivery.
Resolve guest complaints with professionalism and deliver timely solutions.
We are seeking a dynamic professional to drive events and business growth initiatives. The role requires strategic planning and execution of impactful events to enhance brand visibility and foster client relationships. Responsibilities include identifying and pursuing new business opportunities, collaborating with cross-functional teams, and analyzing market trends to inform growth strategies. The ideal candidate will have a proven track record in event management, business development, and a strong understanding of industry best practices. Excellent communication, organizational, and analytical skills are essential, along with the ability to work in a fast-paced environment.
Organize and oversee weddings, conferences, outdoor gatherings, and other special events with precision and attention to detail.
Enhance vehicle utilization rates, secure event reservations, and implement strategies to improve client loyalty and repeat business.
Cultivate meaningful connections with corporate clients, event planners, and travel partners to foster collaboration and long-term partnerships.
Assist in executing marketing and promotional initiatives aimed at driving revenue growth.
Demonstrates the ability to lead, mentor, and support a cohesive team, fostering an environment of collaboration and high performance. Responsible for guiding team members toward achieving company objectives while ensuring alignment with organizational goals. Encourages professional development through constructive feedback, skill-building initiatives, and career progression support. Oversees project execution, monitors progress, and addresses performance gaps to maintain productivity and accountability. Serves as a liaison between team members and senior management to facilitate clear communication and resolution of challenges.
Direct and oversee teams of operational personnel spanning multiple departments to ensure cohesive and efficient workflow execution.
Develop and oversee staff schedules while maintaining optimal staffing levels to meet operational demands.
Responsibilities include cultivating professional growth through coaching, mentorship, and upholding performance and conduct expectations.
Foster a collaborative environment built on accountability and unwavering dedication to customer satisfaction.
Overseeing financial operations and administrative functions, this role encompasses strategic planning, budgetary control, and ensuring compliance with regulatory standards. Key responsibilities include managing financial reporting, conducting audits, and optimizing resource allocation to enhance operational efficiency. The ideal candidate must possess strong analytical skills, proficiency in financial software, and a minimum of five years of relevant experience in finance or administration. Effective communication and leadership abilities are essential for collaborating with stakeholders and driving organizational goals forward.
Oversee the management of operational budgets and implement cost control measures to ensure financial efficiency and adherence to fiscal objectives.
Maintain accurate inventory levels and enforce stringent procurement protocols to uphold operational efficiency.
Compose operational reports and present performance updates to stakeholders regularly.
Maintain adherence to all health, safety, and hospitality-related regulatory standards and protocols.
The role involves overseeing facility operations and ensuring strict adherence to compliance standards. Responsibilities include monitoring facility performance, implementing regulatory requirements, and conducting regular audits to identify and address any deviations. The position demands a keen attention to detail, strong organizational skills, and the ability to collaborate with cross-functional teams to maintain a safe and compliant environment. Candidates must possess relevant experience in facility management or compliance oversight, along with a thorough understanding of applicable laws and industry best practices.
Maintain the cleanliness, safety, and upkeep of all facilities and grounds.
Coordinate repairs, oversee supplier relationships, and manage service providers efficiently to ensure timely and effective service delivery.
Oversee the seamless execution of recreational and hospitality services to maintain operational excellence.
REQUIREMENTS
A bachelor’s degree or diploma in Hospitality Management, Business Administration, Hotel Management, or a related field is required.
Seeking candidates with at least five years of professional experience in hospitality, hotel, resort, or event operations management.
Exceptional ability to lead teams and manage personnel effectively.
Proficiency in the management of events, conferencing, or resort operations is strongly preferred.
Exceptional proficiency in customer service and adeptness at resolving issues define your capabilities.
Proficient in financial management and reporting, with a strong ability to analyze, interpret, and present financial data accurately and efficiently. Demonstrates expertise in maintaining financial records, ensuring compliance with regulatory standards, and delivering clear, actionable financial insights to support strategic decision-making. Requires meticulous attention to detail, proficiency with accounting software, and a commitment to upholding financial integrity and transparency.
Proven capability to thrive in high-pressure environments while effectively overseeing multiple departments simultaneously.
Proficiency in Microsoft Office and hospitality-specific software systems is highly beneficial.
Demonstrates proficiency in strategic planning, problem-solving, and analytical decision-making to drive organizational success. Exhibits strong leadership capabilities, fostering team collaboration and mentoring employees to achieve peak performance. Possesses excellent communication skills, both written and verbal, ensuring clarity in conveying complex ideas to diverse stakeholders. Maintains a customer-focused mindset, prioritizing service excellence and satisfaction. Adapts quickly to evolving business needs, embracing innovation and continuous improvement initiatives. Upholds ethical standards and professional integrity in all interactions.
Demonstrates strong leadership capabilities and expertise in managing, guiding, and developing high-performing teams to achieve organizational objectives.
We are seeking a dedicated professional to drive Operational Excellence within our organization, ensuring processes are optimized for maximum efficiency, reliability, and effectiveness. This role requires a strategic mindset with the ability to analyze complex systems, identify inefficiencies, and implement sustainable improvements. You will collaborate across departments to align operational standards with organizational goals, fostering a culture of continuous enhancement. Key responsibilities include leading process audits, developing performance metrics, and coaching teams to adopt best practices. The ideal candidate will possess strong problem-solving skills, proficiency in data-driven decision-making, and a proven track record in operational transformation. Experience in lean methodologies, Six Sigma, or similar frameworks is highly desirable, along with excellent communication and leadership abilities to influence stakeholders at all levels.
We are seeking a dedicated professional to oversee and enhance our customer experience strategies, ensuring seamless interactions across all touchpoints. The ideal candidate will analyze customer feedback and behavior to identify trends, pain points, and opportunities for improvement, driving actionable insights to elevate satisfaction and loyalty. Responsibilities include designing and implementing customer journey maps, optimizing engagement processes, and collaborating with cross-functional teams to align on service excellence. A strong analytical mindset, proficiency in data-driven decision-making, and exceptional communication skills are essential, along with experience in CRM systems and customer feedback platforms. The role requires a proactive approach to resolving escalations, fostering a customer-centric culture, and measuring the impact of initiatives through KPIs. Bachelor’s degree in business, marketing, or a related field is preferred, along with 3+ years in customer experience, service management, or a similar role.
The role requires organizing and executing events, ensuring seamless operations from inception to completion. Key responsibilities include venue selection, vendor coordination, and managing budgets to meet financial constraints while delivering high-quality experiences. Strong communication skills are essential for liaising with stakeholders, clients, and team members to align on objectives and expectations. Additionally, the position demands meticulous attention to detail, multitasking abilities, and the capacity to work under tight deadlines in fast-paced environments. Proficiency in event management software and tools is a must, along with a proven track record of successful event delivery. Exceptional problem-solving skills and adaptability are critical for addressing unforeseen challenges and ensuring client satisfaction.
Strong interpersonal and communication abilities are essential for this role, enabling effective interaction with colleagues, clients, and stakeholders across diverse settings. Candidates must demonstrate the capacity to articulate ideas clearly, listen actively, and adapt their communication style to suit various audiences. Proficiency in both verbal and written exchanges is required, along with the ability to foster collaborative relationships and resolve conflicts diplomatically. These skills are critical for ensuring smooth operations, building trust, and maintaining productive professional connections.
The individual in this role will ensure strict adherence to financial regulations and organizational policies, maintaining accurate records and transparent reporting. Responsibilities include reconciling accounts, managing budgets, and conducting regular audits to identify discrepancies or inefficiencies. Strong analytical skills and meticulous attention to detail are essential for verifying financial data, mitigating risks, and supporting informed decision-making. Proficiency with accounting software and a solid understanding of generally accepted accounting principles (GAAP) are required, along with exceptional communication abilities to present findings to stakeholders. Prior experience in financial oversight or compliance is highly preferred.
Analyzing situations and determining the most effective solutions require strong decision-making and problem-solving capabilities. This role demands the ability to assess complex issues, evaluate potential outcomes, and implement strategic resolutions efficiently. Candidates must demonstrate logical reasoning, adaptability, and the capacity to make informed judgments under pressure. Prior experience in identifying root causes and devising actionable solutions is essential to success in this position.
Attention to detail is essential for this role. Accurate data entry, meticulous proofreading, and thorough quality control checks are required to ensure precision in all tasks. Candidates must possess strong analytical skills to identify discrepancies and discrepancies, while maintaining a high level of accuracy in fast-paced environments. Responsibilities include reviewing documents for errors, verifying information against source materials, and consistently delivering error-free work under tight deadlines. A keen eye for identifying inconsistencies and a commitment to maintaining high standards are critical to success in this position.
Professional candidates are encouraged to submit their CV and a tailored cover letter, ensuring the subject line includes the reference “Operations Manager – Hospitality,” to Recruitment@excelon.co.ke for consideration.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 - 8 years
