We are seeking a highly motivated professional to join our team in the capacity of [Job Title]. This role presents an exciting opportunity for someone with [X] years of experience in [specific field or industry] to contribute to [specific projects, initiatives, or company goals]. The ideal candidate will possess a strong background in [key skill or area of expertise], with proven capabilities in [additional relevant skills]. Responsibilities include [list 1-2 primary duties], along with the ability to [describe a key responsibility or soft skill]. Additionally, the role demands proficiency in [specific tools, software, or methodologies], and a commitment to upholding [relevant industry standards or company values]. Candidates should hold [required education or certification], though equivalent experience may be considered. This position offers the chance to work alongside a dynamic team in a fast-paced environment, driving innovation and delivering measurable impact.
A dynamic hospitality and events destination in Poor is actively seeking qualified candidates to join our team. Located near Jugurtha Dam, our scenic resort offers a diverse range of services, including comfortable accommodation, outdoor event hosting, professional conferencing facilities, exquisite dining options, recreational activities, and unforgettable guest experiences. Our venue accommodates a variety of occasions, from elegant weddings and high-profile conferences to intimate family gatherings and engaging corporate events, ensuring memorable experiences for all visitors.
We are looking for an experienced, proactive, and results-driven Operations Manager to manage the facility’s daily operations, driving superior guest experiences, operational excellence, service standards, and revenue expansion.
Oversee and execute a range of critical duties integral to the role, ensuring alignment with organizational goals and operational efficiency. Responsibilities include collaborating with cross-functional teams to develop and implement strategic initiatives, as well as managing key projects to completion within established timelines. The position demands strong analytical skills to assess performance metrics, identify trends, and propose data-driven solutions to enhance productivity. Additionally, the role requires meticulous attention to detail in maintaining accurate records, preparing reports, and ensuring compliance with regulatory standards. Effective communication and stakeholder engagement are essential for fostering productive relationships and driving decision-making processes.
The Operations & Guest Experience role encompasses overseeing daily business functions and ensuring exceptional customer interactions. This position demands strong leadership skills to manage teams, optimize efficiency, and uphold service standards. Responsibilities include coordinating operational workflows, resolving guest inquiries promptly, and implementing strategies to enhance overall satisfaction. Candidates must demonstrate proficiency in problem-solving, multitasking, and maintaining a guest-centric approach while adhering to company policies.
Responsible for managing the daily operations of the resort, hospitality services, restaurants, and event planning initiatives.
Maintain exceptional levels of customer service and guest satisfaction throughout all interactions.
Coordinate the full spectrum of accommodation, food and beverage, grounds, housekeeping, security, and maintenance operations to ensure seamless and efficient service delivery across all departments.
Address guest concerns with professionalism and diligence, guaranteeing timely and effective solutions to maintain satisfaction.
We are seeking a dynamic professional to drive our events and business growth initiatives, fostering strategic partnerships and expanding our market presence. The ideal candidate will possess a proven track record in event planning, execution, and stakeholder engagement, with a keen ability to identify and capitalize on new business opportunities. Responsibilities include organizing and overseeing corporate events, cultivating relationships with key industry players, and implementing innovative strategies to enhance brand visibility and revenue generation. A strong understanding of market trends, exceptional communication skills, and a results-driven mindset are essential for success in this role.
Facilitate the planning and execution of weddings, conferences, outdoor gatherings, and other special events with meticulous attention to detail.
Enhance occupancy rates, manage event reservations, and implement strategies to foster customer loyalty and retention.
Establish and cultivate strong professional connections with corporate clients, event planners, and travel partners to foster mutually beneficial partnerships.
Facilitate marketing and promotional initiatives aimed at expanding revenue streams.
Experienced professionals are sought to lead and oversee teams, driving performance and fostering collaboration. The role requires guiding team members toward achieving organizational goals through strategic planning and clear communication. Candidates must possess strong leadership skills, a proven track record in team management, and the ability to motivate and develop team members. Responsibilities include setting objectives, delegating tasks, monitoring progress, and ensuring alignment with company values and objectives. Proficiency in conflict resolution, decision-making, and performance evaluation is essential, along with excellent interpersonal and organizational abilities.
Oversee and coordinate the work of operational personnel spanning various departments to ensure cohesive and efficient team performance.
Develop and maintain staff schedules while ensuring optimal staffing levels are consistently met.
Responsible for providing training, mentorship, and ensuring adherence to performance and discipline standards.
Foster a collaborative environment that emphasizes accountability and prioritizes customer satisfaction, driving both team performance and service excellence.
The oversight and optimization of financial operations and administrative functions are integral responsibilities of this role. Candidates must demonstrate proficiency in budget planning, financial reporting, and compliance with regulatory standards. Additionally, the position requires strong organizational skills to manage administrative processes efficiently, ensuring seamless workflows and operational excellence. Experience in financial analysis, resource allocation, and strategic decision-making is highly valued, as is the ability to collaborate across departments to achieve organizational goals.
Oversee ongoing financial performance by actively managing operational budgets and implementing cost-control measures to ensure fiscal efficiency and adherence to financial plans.
Maintain accurate inventory levels and oversee procurement activities to uphold operational efficiency and compliance with established controls.
Compile comprehensive operational reports and deliver timely performance updates to stakeholders, ensuring accuracy and clarity in all communications.
Ensure adherence to health, safety, and hospitality regulatory standards at all times.
Facility & Compliance Oversight
The position involves ensuring that all operational facilities adhere to regulatory standards while maintaining compliance with industry-specific requirements. Responsibilities include conducting routine audits, addressing any deficiencies promptly, and implementing corrective actions to uphold safety and quality protocols. Additionally, the role entails monitoring facility maintenance, managing documentation, and collaborating with cross-functional teams to align with organizational policies and external mandates. Strong attention to detail, knowledge of compliance frameworks, and the ability to interpret complex regulations are essential qualifications for this role.
Maintain the cleanliness, safety, and upkeep of all facilities and grounds at all times.
Oversee the organization and execution of repair activities, manage relationships with suppliers, and coordinate service providers to ensure efficient and timely service delivery.
Facilitate the seamless execution of recreational and hospitality programs to maintain high service standards and guest satisfaction.
REQUIREMENTS
A Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, Hotel Management, or a related field is required.
A minimum of five years of hands-on experience in hospitality, hotel, resort, or event operations management is required.
Exceptional ability to lead teams and manage personnel effectively, coupled with outstanding interpersonal and leadership capabilities.
Applicants with a background in event management, conference coordination, or resort operations are strongly preferred.
Exceptional aptitude for delivering outstanding customer service and resolving issues efficiently.
Proven expertise in financial management and reporting is essential to ensure accurate and strategic financial oversight. Proficiency in preparing and analyzing financial statements, managing budgets, and ensuring compliance with regulatory standards is required. Candidates should demonstrate strong analytical skills to interpret financial data and provide actionable insights for decision-making.
Capable of thriving in high-pressure situations while effectively overseeing multiple departments simultaneously.
Proficiency in Microsoft Office applications and hospitality-specific systems would be advantageous.
We seek candidates with a strong foundation in analytical problem-solving, exceptional communication skills, and the ability to collaborate effectively within interdisciplinary teams. Proficiency in data interpretation, project management, and strategic planning is essential, along with a proven track record in delivering measurable results. The ideal candidate will demonstrate adaptability in dynamic environments, leadership in driving initiatives, and a commitment to continuous professional development. Experience in [specific industry or field, if applicable] and familiarity with [relevant tools, software, or methodologies] are highly advantageous. Additionally, strong organizational acumen, attention to detail, and the capacity to manage multiple priorities under tight deadlines are critical to success in this role.
Seasoned professionals skilled in guiding teams and driving organizational success are sought to oversee dynamic groups, foster collaborative environments, and ensure peak performance through strategic direction and mentorship. Responsibilities include setting clear objectives, delegating tasks effectively, resolving conflicts, and cultivating a culture of accountability and continuous improvement. Candidates must demonstrate strong interpersonal skills, emotional intelligence, and the ability to motivate diverse teams while aligning efforts with broader business goals. Proven experience in team leadership, project coordination, and talent development is essential to thrive in this role.
Dedicated to achieving the highest standards of operational excellence, this role focuses on optimizing processes, driving efficiency, and ensuring consistent performance across all operational functions. Key responsibilities include identifying opportunities for improvement, implementing best practices, and fostering a culture of continuous enhancement within the organization. The ideal candidate will possess strong analytical skills, operational expertise, and a proven track record of delivering measurable results. Collaboration with cross-functional teams, leadership of process optimization initiatives, and adherence to industry compliance standards are essential requirements for success in this position.
We specialize in overseeing and enhancing every aspect of customer interactions to ensure satisfaction, loyalty, and long-term engagement. This role involves analyzing customer feedback, identifying trends, and implementing strategic improvements to elevate service quality. Key responsibilities include designing and executing customer-centric initiatives, resolving escalated issues, and collaborating with cross-functional teams to align business practices with customer needs. Candidates must possess strong analytical skills, proficiency in CRM systems, and exceptional communication abilities to effectively bridge gaps between customers and organizational processes. Proficiency in data-driven decision-making and a proven track record in customer retention or service enhancement are essential requirements.
Experienced event coordination professionals are sought to manage all facets of event planning and execution. This role requires a keen eye for detail, exceptional organizational skills, and the ability to thrive under pressure while meeting tight deadlines. Responsibilities include securing venues, negotiating contracts, coordinating vendors, handling logistics, and ensuring seamless event operations. Candidates must possess strong communication abilities, both written and verbal, to liaise effectively with clients, team members, and stakeholders. Prior experience in event management or a related field, along with proficiency in event planning software, is essential. A proactive approach, problem-solving mindset, and adaptability to changing requirements are critical for success in this dynamic role.
Maintains exceptional communication and interpersonal skills to foster productive relationships with colleagues, clients, and stakeholders. Demonstrates clarity and professionalism in verbal and written exchanges, ensuring alignment with organizational objectives. Builds rapport through active listening, empathy, and adaptability, creating a collaborative environment.
Ensures strict adherence to financial regulations, policies, and procedures to uphold organizational integrity and transparency. Monitors budget allocations, expenditures, and financial reporting verifying accuracy and compliance with established standards. Collaborates with leadership and department heads to align financial practices with strategic objectives while mitigating risks. Conducts regular audits and reviews to identify discrepancies, inefficiencies, or potential fraud, recommending corrective actions as needed. Maintains meticulous records and documentation to support financial decisions and facilitate regulatory reviews.
We evaluate situations and analyze information to make informed choices and address challenges effectively. Strong analytical abilities and sound judgment are essential to assess options and determine optimal solutions. This role requires the capacity to think critically under pressure, weigh risks, and implement decisions that align with organizational goals while balancing stakeholder needs.
A keen eye for precision and accuracy is essential, as meticulous attention to detail is required to ensure all aspects of the role are executed flawlessly.
Qualified applicants are invited to submit their curriculum vitae and a tailored cover letter, ensuring the subject line includes the exact position title “Operations Manager – Hospitality,” to Recruitment@excelon.co.ke.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 - 8 years
