Overview
Diego is currently looking for a driven and innovative IT & Social Media Intern to enhance our team. This position is perfect for a technically adept professional with a strong interest in digital communication, content development, and IT assistance. The intern will acquire practical experience in IT operations while playing a key role in strengthening the organization’s digital footprint and engagement strategies.
This internship presents a dynamic opportunity for a junior professional to acquire practical experience in ICT, global health communications, digital storytelling, social media strategy, and analytics within a global development organization.
The internship is scheduled to commence in July 2026 and will span an initial duration of three months, concluding in September. Depending on performance, organizational needs, and resource availability, there exists the potential for an extension beyond the initial term.
Oversee a range of critical duties, including managing daily operations to ensure seamless workflow, leading a team to foster collaboration and productivity, and implementing strategies to enhance efficiency and performance. Key responsibilities involve developing and executing project plans, monitoring progress, and delivering measurable results. Additionally, analyze data to identify trends, address operational challenges, and propose solutions to improve overall effectiveness.
Provides technical assistance and resolves hardware, software, and network issues for end-users, ensuring efficient system functionality. Diagnoses problems, troubleshoots errors, and implements solutions while maintaining detailed documentation of support activities. Responds to service requests via phone, email, or ticketing systems, prioritizing tasks based on urgency. Installs, configures, and upgrades IT equipment and software to meet organizational standards. Collaborates with team members to resolve complex technical challenges and escalate issues when necessary. Maintains up-to-date knowledge of IT trends, tools, and best practices to enhance support quality. Ensures compliance with security protocols and data protection policies during all operations.
Offer expert technical assistance to employees, addressing a diverse range of issues encompassing hardware malfunctions, software troubleshooting, and network connectivity challenges.
Provide support for the setup, configuration, and ongoing upkeep of IT infrastructure and hardware components.
Provide troubleshooting assistance for computers, printers, and office software to resolve technical issues efficiently.
Assist in the management and upkeep of IT inventory records and associated documentation to ensure accuracy and completeness.
Support the implementation and maintenance of data security protocols and backup procedures to protect critical information assets.
We are seeking a skilled Social Media Manager to oversee and execute our organization’s social media strategies across various platforms, ensuring consistent brand messaging and engagement. The ideal candidate will possess a strong understanding of digital marketing trends, content creation, and analytics, with proficiency in social media tools and scheduling software. Responsibilities include developing and implementing comprehensive social media campaigns, curating high-quality content, monitoring audience interactions, and analyzing performance metrics to optimize reach and engagement. Additionally, the role requires staying updated on industry best practices, managing community interactions, and collaborating with cross-functional teams to align social media efforts with broader marketing objectives. A bachelor’s degree in marketing, communications, or a related field is preferred, along with a minimum of two years of relevant experience in social media management or a similar role.
Provide administrative and operational assistance for Diego Kenya’s social media channels, such as LinkedIn, X (Twitter), Facebook, Instagram, TikTok, and any additional platforms that emerge in the future.
Provide assistance in the coordination and dissemination of social media content that aligns with the organization’s strategic objectives and marketing initiatives.
Track emerging social media trends and evaluate opportunities to enhance audience engagement and increase visibility.
Handle routine inquiries and escalate sensitive or complex communication matters as needed.
Developing engaging, informative, and high-quality content is a core responsibility of this role. The ideal candidate will craft compelling narratives across various formats, including articles, blogs, social media posts, and multimedia content, tailored to diverse audience segments. Proficiency in SEO best practices, keyword research, and data-driven insights is essential to optimize reach and engagement. Strong research and fact-checking skills are required to ensure accuracy and credibility. Collaboration with cross-functional teams, such as marketing, design, and subject-matter experts, is necessary to align content with brand messaging and campaign objectives. Additionally, the candidate should demonstrate adaptability to evolving trends, metrics analysis to refine content strategies, and a commitment to maintaining consistent brand voice and tone. Experience with content management systems (CMS) and basic graphic design tools is a plus.
Craft compelling social media content, including captions, visuals, photography, and short-form videos, designed to captivate audiences.
Facilitate real-time coverage of events, campaigns, workshops, and field activities by leveraging live posting and digital storytelling techniques.
Provide support in transforming technical and programmatic information into engaging, audience-oriented digital content.
Collaborate with program teams to collect photos, testimonials, and success stories.
Provide fundamental video recording, photography, and editing services to enhance digital campaigns and organizational presence.
We provide assistance for influencer campaign initiatives to ensure seamless execution and optimal performance. This role involves collaborating with influencers, managing deliverables, and tracking campaign metrics to drive engagement and reach. Responsibilities include coordinating content schedules, reviewing campaign materials for brand alignment, and providing real-time feedback to influencers. Additionally, the position requires monitoring campaign progress, analyzing performance data, and generating reports to assess effectiveness. Strong communication, organizational skills, and a deep understanding of social media trends are essential for success in this role.
Identify and coordinate with key influencers and digital content creators whose audience and content align with the campaign’s strategic goals.
Support the oversight of influencer engagement workflows, including content monitoring, approval workflows, and performance reporting.
Track and analyze key performance indicators and audience interaction data for influencer-driven campaigns.
Facilitate the expansion and enhancement of digital campaigns alongside community engagement initiatives.
Deliver comprehensive analytics and reporting solutions to drive data-informed decision-making across the organization, ensuring accuracy, relevance, and timely delivery of insights. Develop and maintain dashboards, reports, and visualizations that translate complex data into actionable business intelligence. Collaborate with cross-functional teams to identify key performance indicators (KPIs) and metrics aligned with strategic objectives. Conduct in-depth data analysis to uncover trends, patterns, and anomalies, providing clear, concise recommendations to stakeholders. Maintain data integrity through rigorous validation and quality assurance processes. Stay current with industry best practices, emerging tools, and advanced analytical techniques to enhance reporting capabilities and support continuous improvement initiatives.
Collect and analyze data on social media performance metrics and engagement analytics to assess the effectiveness of campaigns and content strategies.
Compile monthly social media performance reports assessing growth metrics, engagement rates, reach statistics, influencer effectiveness, and overall campaign visibility.
Interpret analytics data to enhance content strategy and boost audience engagement.
We enhance brand recognition and assist with campaign execution to ensure cohesive messaging and impactful outreach.
Support the execution of digital campaigns focused on family planning, reproductive health, digital health, and other key health priorities.
Guarantee that all content adheres to Jhpiego’s branding standards and communication protocols.
Help explore novel approaches to enhance digital presence and strengthen stakeholder connections.
We provide comprehensive administrative and coordination support services, ensuring seamless operational efficiency. This role involves managing schedules, coordinating meetings, and handling correspondence to facilitate smooth workflows. Additionally, the position requires maintaining organized records, assisting with project coordination, and supporting various administrative tasks as needed. Strong organizational skills, attention to detail, and proficiency in office software are essential for success in this role. Effective communication and the ability to multitask in a fast-paced environment are also critical requirements.
Deliver comprehensive IT support as required to ensure seamless technological operations and address any technical issues promptly across the organization.
Develop and uphold structured content calendars alongside digital asset repositories to ensure systematic organization and accessibility.
Collaborate with external vendors, designers, influencers, media partners, and photographers as needed to ensure seamless coordination.
Attend scheduled communications planning meetings and collaborative brainstorming sessions to contribute insights and strategic direction.
Bachelor’s degree in a relevant field or equivalent professional experience is required for this position. Candidates must possess a minimum of three years of hands-on experience in a similar role. Proficiency in industry-specific software and tools is essential. Strong analytical, problem-solving, and communication skills are mandatory. The ability to work independently and collaboratively in a fast-paced environment is critical.
Bachelor’s degree (completed) in: ICT; Computer Science; Communications; Digital Marketing; Public Relations; Journalism; Media Studies; Marketing; Photography / Film Production or a related field
Knowledge of IT systems, troubleshooting, and office software
Demonstrated experience in social media management for a brand, organization, business, or personal portfolio.
Basic understanding of digital communications, influencer engagement, and audience engagement strategies.
Proficiency in social media analytics platforms and reporting tools is mandatory.
Proficiency in photography, video recording, and the editing of short-form content is advantageous.
Proficiency in tools like Canva, Meta Business Suite, LinkedIn, X Analytics, Cap Cut, Adobe Express, or related platforms is advantageous.
Proven expertise in crafting compelling narratives, refining content through meticulous editing, and leveraging strong writing skills to engage audiences effectively.
Proficiency in graphic design and content creation is preferred.
Exceptional proficiency in organization and meticulous attention to detail are essential for this role.
Proven capability to thrive in collaborative settings while operating under tight deadlines and dynamic conditions.
Preferred Attributes
Technical expertise in information and communications technology (ICT) is essential.
With a dynamic and forward-thinking approach, the ideal candidate will demonstrate creativity and proactivity in their work.
Professionals with a strong passion for advancing global health initiatives and fostering development communications are encouraged to apply. A deep commitment to enhancing public health outcomes on an international scale and a keen interest in strategic messaging to drive awareness and engagement are essential. This role demands an individual who values equitable access to health resources and recognizes the power of effective communication in bridging gaps across diverse communities.
Demonstrates exceptional proficiency in interpersonal interactions and clear, effective communication.
Demonstrated capacity to handle multiple responsibilities simultaneously while consistently delivering work within established timeframes.
Demonstrates a strong enthusiasm for crafting compelling digital narratives and fostering meaningful connections with audiences.
Professionals with a keen interest in digital campaign strategies, strategic influencer partnerships, and the art of multimedia storytelling are encouraged to apply.
The Intern will acquire valuable insights into our organization’s operations and cultivate professional skills that enhance their career trajectory. This position offers exposure to diverse projects, enabling the development of hands-on experience in a collaborative environment. The Intern will collaborate with cross-functional teams, contributing to meaningful initiatives while receiving guidance from seasoned professionals. Additionally, they will have opportunities to attend training sessions, workshops, and networking events to broaden their knowledge and industry connections. Upon completion, the Intern will possess a deeper understanding of industry best practices and refined competencies aligned with their academic and career aspirations.
Experienced professionals with demonstrated expertise in delivering direct IT support solutions are sought after.
Hardware and software support entails identifying and rectifying technical issues affecting computers, printers, and other connected devices.
Installing and configuring systems involves deploying operating systems, applications, and updates to ensure optimal functionality and security. This includes setting up software environments, managing user permissions, and validating configurations to maintain system integrity and performance. Responsibilities encompass handling installation procedures, troubleshooting setup issues, and verifying that all components operate seamlessly within the established infrastructure.
Cybersecurity Awareness involves educating staff on safeguarding sensitive information, adhering to robust password protocols, and implementing secure IT procedures to mitigate potential threats.
IT Asset Management involves the systematic tracking and maintenance of equipment inventories to ensure optimal performance and accountability throughout their lifecycle.
Seasoned expertise in coordinating digital communications for an international non-governmental organization is essential.
Proficiency in public health campaigns and strategic communications is essential, having been gained through prior experience or educational background.
Proven expertise in analytics, influencer campaign execution, campaign reporting, and content strategy development is required.
This role offers the chance to contribute to various creative projects, including photography, video production, and digital storytelling.
There is an opportunity to collaborate with diverse teams comprising healthcare professionals and communication specialists.
Offer guidance from seasoned professionals and the chance to develop a strong, impactful portfolio.
Professional candidates are invited to submit their applications for consideration.
Qualifications
BA/BSc/HND
