Job Description:
We are seeking a highly motivated professional to join our team as a [Job Title]. In this role, you will be responsible for [primary responsibility 1], [primary responsibility 2], and [primary responsibility 3]. The ideal candidate will possess [required skill/qualification 1], [required skill/qualification 2], and [required skill/qualification 3]. Additionally, experience in [specific industry/field, if applicable] is preferred. Your duties will include [detailed responsibility 1], [detailed responsibility 2], and [detailed responsibility 3]. Strong communication and organizational skills are essential, along with the ability to [key competency, e.g., work independently or collaborate effectively]. If you meet these qualifications and are eager to contribute to our team’s success, we encourage you to apply.
Job Purpose
Analyze product performance and drive optimization initiatives for Digital Banking solutions, including mobile banking, internet banking, APIs, and other digital channels.
Convert customer digital needs into actionable data-driven insights to identify product enhancements and drive continuous improvements.
Serving as the primary technical authority, you will be responsible for defining and overseeing all digital-related technical specifications and standards.
Serves as the primary liaison throughout project execution and system enhancement initiatives.
Key Accountabilities
Business – 60%
Convert business and customer requirements into specific digital product features and detailed user stories.
Establish and monitor digital product key performance indicators, including adoption metrics, active user counts, transaction success rates, and drop-off occurrences.
Examine customer journeys across various digital platforms to pinpoint areas of inefficiency or friction.
Assist in the formulation and execution of strategic plans for digital banking platforms as part of the product roadmap.
Conduct comprehensive evaluations of releases post-deployment and propose ongoing enhancements to optimize performance and user satisfaction.
Partner with IT, UX, and business teams to determine the order of enhancements based on strategic importance and resource availability.
Perform comprehensive cost-benefit and impact assessments for digital projects to evaluate their feasibility and potential outcomes.
Provide first-line support for users encountering issues on the Digital Channel on a daily basis.
Housekeeping responsibilities encompass the oversight and maintenance of digital communication channels, specifically those facilitating SMS-based transactions, ensuring optimal functionality and user experience.
DR site support is responsible for overseeing and coordinating disaster recovery (DR) site operations, ensuring system availability and integrity. This role involves managing business continuity management (BCM) testing schedules to validate preparedness and recovery capabilities. Responsibilities include maintaining DR infrastructure, verifying backup systems, and executing test plans to confirm compliance with organizational resilience standards.
Conduct comprehensive user acceptance testing (UAT) to validate the functionality and performance of new products and systems before their official deployment.
Responsibilities include conducting comprehensive training sessions to familiarize users with both new and existing digital systems, ensuring they develop the necessary skills to effectively utilize these tools in their roles.
In collaboration with the Supplier Manager, serve as the main point of contact for the supplier, escalating and resolving supplier-related issues as needed. Oversee the Accountable Executive relationship, obtaining necessary approvals through consistent management information updates, detailed reports, and systematic issue tracking.
Stay informed about the latest advancements in Information Communications and Technology applications, as well as hardware and software products and services.
Conduct thorough User Acceptance Testing (UAT), regression testing, and quality assurance assessments to validate new product releases and system enhancements for compliance and functionality.
You will oversee 30% of the role in reporting and data management, ensuring accurate collection, analysis, and dissemination of information to stakeholders. This involves maintaining databases, generating insightful reports, and verifying data integrity while adhering to compliance standards. Your responsibilities include identifying trends, presenting findings to leadership, and collaborating with cross-functional teams to optimize data-driven decision-making. Proficiency in data visualization tools, advanced Excel, and SQL is required, along with strong analytical skills and attention to detail. Experience in a similar role within a fast-paced environment is preferred.
Evaluate user behavior metrics, including user flows, drop-off points, and engagement levels, to derive actionable insights.
Analyze customer segments and derive actionable insights from the data.
Conduct A/B testing and experiments to evaluate and optimize performance, systematically comparing different variables to identify the most effective solutions.
Craft data-informed strategies to drive digital expansion initiatives.
Analyze and anticipate trends in usage patterns, volume fluctuations, and adoption rates to inform strategic decision-making and resource allocation.
Develop interactive dashboards to monitor and analyze digital product usage and performance metrics effectively.
Transform raw data extracts from diverse sources into meaningful insights using reporting tools such as Excel, PowerPoint, and Word to generate required reports efficiently. This encompasses the preparation of management information (MI) and handling ad-hoc queries, all while meeting predefined deadlines.
Ensure compliance with the established data governance frameworks prescribed by the business unit while executing business intelligence tasks. This encompasses maintaining data quality standards, overseeing the information lifecycle, and upholding information security and privacy protocols.
Design and implement a standardized reporting framework to address inquiries and maintain rigorous change control protocols for enhanced auditability.
Ensure the continuous upkeep of all existing reports using standardized reporting tools, thereby maintaining their relevance for informed decision-making and adherence to robust data governance practices.
Engage proactively with stakeholders via structured and ad hoc meetings to ensure comprehensive participation in the design and implementation of MI reporting solutions.
Engage in established forums and committees to ensure awareness of emerging developments and industry advancements.
Perform integrity checks during both the development of new reports and the execution of existing scripts to confirm the incorporation of accurate data into the reports and ensure compliance with all data quality principles.
Identify and communicate any data quality or governance concerns to the relevant line manager for prompt resolution.
Ensures the fulfillment of control objectives, constituting 10% of the role’s responsibilities.
Guarantee adherence to data privacy and governance regulations in digital analytics processes.
Assess and mitigate potential risks associated with digital products and customer experience to ensure seamless operations and user satisfaction.
Demonstrate strong risk management capabilities by utilizing established risk frameworks and fostering a proactive, positive risk culture across the organization.
Grasp how my responsibilities integrate within comprehensive, end-to-end processes, while identifying relevant risks and implementing appropriate controls.
Adhere to all relevant ABSA policies and procedures applicable to your specific role, ensuring the application of sound judgment and responsible risk management practices at all times.
Report all risk events, incidents, and issues in accordance with the established protocols for your designated business area. Additionally, analyze the root causes to determine why these occurrences transpired and recommend preventive measures to mitigate future risks.
Proactively identify opportunities to enhance the control environment by anticipating potential process risks and implementing preventive measures to mitigate errors.
All mandatory training sessions are completed prior to the established deadline.
Identify opportunities to enhance the utilization of automated controls and establish an optimal balance between preventative and detective measures.
Ensure all responsibilities are performed in strict adherence to regulatory mandates, the Enterprise-Wide Risk Management Framework, and internal ABSA Policies and Policy Standards. Identify, evaluate, and mitigate risks and risk-related incidents pertinent to the position.
Drive operational efficiency by proactively identifying and eliminating wasteful expenditures while strategically optimizing investments in value-added areas to enhance overall business performance.
Highly desirable are qualifications that include [specific preferred skills, certifications, or experiences, e.g., “a Master’s degree in a related field, industry-recognized certifications such as PMP or CISSP, or 5+ years of progressive experience in project management”]. These credentials enhance the ability to [specific role-related function, e.g., “lead cross-functional teams efficiently, implement scalable solutions, or drive strategic initiatives”]. Candidates possessing these attributes will be prioritized for consideration due to their proven capacity to [specific outcome, e.g., “deliver measurable results, adapt to dynamic environments, or mentor junior staff effectively”].
A bachelor’s degree or its equivalent is required.
Experienced professionals with a proven track record in the field are strongly preferred. Candidates should demonstrate at least three years of relevant work experience, showcasing expertise in key areas such as project management, analytical problem-solving, or technical proficiency. Familiarity with industry-specific tools, methodologies, and best practices is highly desirable. Additionally, prior exposure to cross-functional collaboration or leadership roles will be viewed favorably. While direct experience in the exact domain is not mandatory, a demonstrated ability to adapt and apply transferable skills will be considered advantageous.
A strong understanding of banking systems and operations is essential for this role. Familiarity with core banking platforms, financial transaction processing, and regulatory compliance within the banking sector is required. The ability to navigate and leverage banking technology solutions effectively is a key expectation.
Project management experience is essential, requiring a proven track record in overseeing projects from inception to completion. Candidates should demonstrate proficiency in coordinating teams, managing timelines, and ensuring deliverables meet specified requirements. Strong organizational skills, attention to detail, and the ability to prioritize tasks under tight deadlines are critical. Familiarity with project management methodologies, tools, and best practices is also highly valued. Additionally, the role demands effective communication to align stakeholders and mitigate risks throughout the project lifecycle.
Proficiency in analyzing digital banking products, harnessing data analytics, or managing product development initiatives is required.
Digital banking operations experience is essential, requiring a comprehensive understanding of digital banking systems, processes, and customer service best practices. Applicants must possess a proven track record in managing online banking platforms, transaction processing, fraud detection, and compliance with regulatory standards. Familiarity with digital banking technologies, such as mobile banking applications, internet banking portals, and secure authentication methods, is critical. Additionally, experience in optimizing operational efficiency, resolving customer inquiries, and implementing digital transformation initiatives is highly valued. Strong analytical and problem-solving abilities, along with proficiency in relevant banking software and tools, are required to excel in this role.
Quality assurance and user acceptance testing (UAT) are critical components of software development, ensuring that products meet specified requirements and function as intended before deployment. This role involves meticulously identifying defects, verifying compliance with functional and non-functional criteria, and validating system performance through structured test cases. Candidates must possess strong analytical skills, attention to detail, and prior experience in testing methodologies, including regression, integration, and end-to-end validation. Proficiency in test management tools, such as JIRA or ALM, and scripting languages like Python or JavaScript is advantageous. Additionally, effective collaboration with development, product management, and stakeholder teams is essential to align testing efforts with project goals and deliver high-quality, reliable software solutions.
Proficient in a wide range of technical and industry-specific competencies, with a strong foundation in relevant methodologies and tools to execute tasks efficiently. Possesses the ability to analyze complex problems, identify solutions, and adapt to dynamic environments. Demonstrates exceptional organizational and communication skills, enabling effective collaboration and clear documentation of processes. Familiarity with [specific tools/technologies, if mentioned] and adherence to best practices in [relevant field, if applicable] are essential.
Possesses comprehensive expertise in ABSA’s product processes, procedures, and operational frameworks.
Demonstrates a robust technical proficiency in IT systems, architectures, and integrations.
Experienced with overseeing and refining end-to-end workflows to enhance process efficiency and effectiveness.
Demonstrated expertise in executing systems implementation and development initiatives is required.
Skilled in navigating the ABSA User Acceptance Testing (UAT) environment, with expertise in executing and validating tests.
Qualifications
BA/BSc/HND
