The Accounts Collection Manager will oversee the collection of outstanding debts by engaging with debtors through calls, written notices, and on-site visits. Proficiency in skip tracing is essential, enabling the identification of debtors with limited information such as an ID. Strong time management skills are required to ensure adherence to collection timelines. Prior experience in debt recovery will be considered an asset.
Oversee key duties and responsibilities essential to the role, including performing a range of tasks critical to daily operations and long-term objectives. Execute core functions aligned with company standards, ensuring adherence to established protocols and procedures. Address primary responsibilities that contribute directly to team productivity and organizational success. Maintain accountability for assigned duties while collaborating with colleagues to achieve shared goals. Uphold performance standards through consistent execution of required actions and continuous improvement initiatives.
Frequently update management on the status of accounts and propose necessary adjustments as required.
We continuously initiate outbound calls to debtors and their contacts, aiming to uncover updated information regarding customer or collateral locations.
Leverage online databases and telecommunications tools to identify and connect with potential customers efficiently.
We conduct skip tracing for customers and other parties to determine their most recent known addresses, thereby enabling us to locate clients or customers effectively.
Seeking to establish communication with the client’s customer, references, relatives, and associates through telephone outreach.
Maintaining consistent contact with debtors remains essential to ensure timely payments without any further postponements.
To be eligible for the debt collection intern position, candidates must satisfy the following minimum requirements: a high school diploma or its equivalent is necessary, along with enrollment in or completion of a relevant academic program, such as finance, accounting, or business administration. Prior experience in customer service, sales, or finance is advantageous, though not mandatory. Strong interpersonal and communication skills are essential, as the role involves frequent interaction with clients and team members. Additionally, proficiency in basic computer applications and familiarity with data entry systems are required. The ability to work independently, manage time effectively, and maintain a high level of professionalism in a fast-paced environment is crucial.
A relevant qualification such as a certificate, diploma, or degree in Business, Accounting, Finance, or a closely related discipline is required.
Accomplished negotiation and interpersonal communication skills, enabling effective engagement with stakeholders to achieve mutually beneficial outcomes.
Proficiency in debt collection regulations would be particularly beneficial.
Strong ability to manage multiple tasks efficiently is required.
Highly developed time management capabilities and the capacity to handle multiple tasks simultaneously with efficiency and precision.
Dynamic and polished professionals who excel in business acumen, coupled with a keen ability to navigate complex corporate environments with strategic insight and refined interpersonal skills, are encouraged to apply. Candidates should demonstrate a polished demeanor, astute business judgment, and the capacity to uphold high standards of professionalism in all interactions.
Qualified and enthusiastic applicants are invited to submit their CVs to nairobi@thehsbsgroup.com, ensuring the position title is included in the email subject line.
Qualifications
Diploma , Professional Certificate
