Our position encompasses a comprehensive overview of responsibilities and duties essential to the success of this role. Key qualifications include [specific requirements], along with a proven track record in [relevant experience]. The ideal candidate will demonstrate expertise in [specific skills], while also exhibiting strong problem-solving abilities and exceptional communication skills. This role requires the capacity to [critical responsibility], as well as the adaptability to thrive in a dynamic and fast-paced environment. Collaboration with cross-functional teams will be integral to achieving organizational objectives and driving impactful results.
We seek dynamic sales professionals with strong verbal communication skills, technical proficiency, and a keen enthusiasm for music and audio technologies. This position integrates client engagement, product expertise, and sales assistance within a dynamic, high-energy setting.
We are seeking a highly skilled Contract & Schedule professional to oversee and manage contractual obligations and project timelines. The ideal candidate will possess extensive experience in contract administration, ensuring compliance with terms and conditions, and maintaining accurate records of all agreements. They will be responsible for developing, negotiating, and executing contracts while monitoring performance against agreed-upon schedules and milestones. Strong analytical and organizational skills are essential, along with proficiency in contract management software and tools. The role requires meticulous attention to detail, excellent communication abilities, and the capacity to collaborate effectively with cross-functional teams to mitigate risks and resolve discrepancies.
Performs duties from 4:00 PM to 12:00 AM, Kenya time.
Weekly weekend shifts are a mandatory requirement for this position.
Applicants must possess the following essential qualifications: a Bachelor’s degree in a relevant field, at least three years of professional experience in a comparable role, proficiency in industry-standard software tools, and strong analytical and problem-solving abilities. Additionally, exceptional communication skills, both written and verbal, are required to effectively collaborate with cross-functional teams and stakeholders.
Applicants must satisfy a minimum of five of the specified criteria below:
Prior experience in voice-based customer support at a call center or a BPO.
Excellent verbal and written communication skills in English, with strong empathy and the ability to understand and respond to customer needs effectively.
Proven proficiency with customer relationship management software platforms is required for this position. Candidates should demonstrate hands-on experience configuring, navigating, and leveraging CRM systems to track customer interactions, manage pipelines, and generate analytical insights. Familiarity with automation workflows and integration capabilities within CRM tools is also expected to enhance operational efficiency and data-driven decision-making.
Individuals applying for this role should possess demonstrated proficiency in resolving technical issues through systematic analysis and diagnostic techniques. A strong aptitude for identifying root causes, evaluating potential solutions, and implementing corrective actions is essential. Familiarity with troubleshooting methodologies, diagnostic tools, and structured problem-solving frameworks is highly desirable.
Accomplished at maintaining meticulous records, ensuring thorough follow-through, and demonstrating an unwavering commitment to precision in all tasks.
Possess a current understanding of evolving music trends and familiarity with leading streaming platforms, including Spotify and Apple Music.
Fast learner, well-organized, and able to multitask efficiently
Nice to Have
Proficiency in operating audio equipment, including speakers, public address systems, and amplifiers, is essential.
Accomplished individuals with a proven track record in sales are encouraged to apply. Candidates should possess extensive experience in driving revenue growth through strategic client engagement and persuasive communication techniques. Proficiency in identifying market opportunities, nurturing client relationships, and closing deals is essential. Strong interpersonal skills, resilience under pressure, and a results-driven mindset are required to excel in this dynamic environment. Familiarity with CRM tools and sales methodologies is a valued asset.
Proficient in interpreting and analyzing scripts, technical documentation, and foundational code with ease.
Oversee and execute a range of critical duties, ensuring adherence to established protocols while fostering operational efficiency. Collaborate with cross-functional teams to achieve organizational objectives, troubleshoot challenges, and implement solutions that enhance productivity. Prepare detailed reports, analyze performance metrics, and provide actionable insights to stakeholders to support data-driven decision-making. Maintain compliance with industry regulations and internal policies, mitigating risks and upholding the highest standards of accountability. Serve as a liaison between departments, facilitating seamless communication and alignment with strategic goals.
Address customer inquiries and provide support through voice-based communication channels, ensuring prompt and professional resolution of issues while maintaining a courteous and helpful demeanor.
Facilitate sales initiatives by proactively interacting with customers and uncovering potential prospects to drive revenue growth.
Provide support in resolving technical issues or offering guidance to clients regarding audio and streaming solutions.
Ensure the meticulous documentation and timely updates of records within internal systems.
Deliver consistently courteous and professional responses in every interaction.
Provide diligent oversight and maintenance tracking for client accounts to ensure they are properly monitored and maintained.
Partner with cross-functional teams to address and resolve technical or service-related challenges effectively.
BYOD technology requirements necessitate that candidates possess their own compatible device to facilitate seamless integration with company systems and applications. Proficiency in utilizing personal devices for professional tasks, including secure data access and remote connectivity, is essential. Candidates should ensure their hardware meets the organization’s minimum specifications regarding operating systems, processing power, and security protocols. Familiarity with virtual private networks (VPNs), encryption tools, and endpoint security measures is highly advantageous. Additionally, employees must adhere to company policies governing Bring Your Own Device (BYOD) usage, including compliance with data protection regulations and regular software updates.
A laptop is required for this role, excluding Chromebooks or devices operating on Linux OS.
Windows 10 or newer, with the capacity to operate seamlessly across modern computing environments, is required.
A minimum of 8GB RAM and an Intel Core i5 processor of the 10th generation or newer are required.
A minimum download and upload speed of 50 Mbps is required for high-speed internet connectivity.
Experience with wired, noise-canceling headsets is required for this role. Candidates should be well-versed in the operation and maintenance of such devices, ensuring optimal sound quality and noise reduction capabilities. Familiarity with various wired headset models and their specific features may be advantageous, as the position may involve troubleshooting technical issues, providing user support, or configuring settings for different environments.
A tranquil, focused work environment is essential for this role.
At Influx, you’ll discover an environment where innovation thrives and impactful contributions are celebrated. Joining our team means becoming part of a dynamic organization committed to delivering cutting-edge solutions that drive industry leadership. We seek individuals who are passionate about leveraging technology to solve complex challenges and who thrive in a collaborative, forward-thinking culture. If you’re eager to advance your career while working alongside industry experts and contributing to transformative projects, we welcome your application.
Collaborate with a multicultural, internationally distributed team to drive shared objectives and foster inclusive collaboration across varied time zones and cultural backgrounds.
Partner with forward-thinking, technology-forward clients to drive impactful solutions and foster mutually beneficial partnerships.
Acquire insights into the audio technology and music streaming sectors.
We invite you to become part of an expanding organization that prioritizes professional advancement and skill enhancement.
Savor a collaborative and welcoming environment that prioritizes individuals and fosters inclusivity.
Qualifications
BA/BSc/HND
