Job Description
Fairmont the Norfolk presents exceptional service and genuine local experiences in unparalleled destinations. As General Cashier, you will serve as a brand ambassador for both the hotel and your team. This role encompasses responsibilities across Front Office, Food & Beverage, and all other departmental float handlers, including cash exchange and remittances.
Main Duties:
To gather, alongside a designated witness, all remittance envelopes for Front Office Clerks and Food & Beverage Clerks from the drop-safe and cross-check them against the Daily Witness Sheet.
Assist the witness in tallying cash, checks, and credit card vouchers, ensuring their accuracy by cross-referencing these figures with the computerized remittance reports submitted by the Front Office Clerks and Food & Beverage Clerks.
Prepare and process bank deposits for all checks and cash receipts, maintaining the integrity of cash collections by ensuring they are deposited in full without any deductions or alterations.
Responsibilities include gathering all credit card sales vouchers organized by issuer, reconciling them with the corresponding computer-generated totals, and ensuring they are prepared for daily banking deposit.
Daily management and maintenance of credit card company transaction details are required, including updates and month-end processing.
Daily foreign exchange rates must be sourced from banks and subsequently integrated into the PMS system to ensure accurate and up-to-date financial data.
To process approved petty cash requests from the Cluster Director of Finance and compile a Summary of Disbursements.
Responsibilities include reconciling and balancing the house bank account, as well as compiling periodic recapitulation reports.
To compile the General Cashier’s Daily Report, you will meticulously record the day’s cash collections and all other payments received, ensuring the report is thoroughly reviewed and finalized by both the Income Auditor and Finance Manager.
To generate any necessary cash and foreign exchange control reports mandated by local regulations.
Cash advances will be processed exclusively upon receiving authorization from both the General Manager and the Director of Finance.
When necessary, assist with performing unannounced cash verification procedures.
To ensure timely processing, collaborate with the Finance Manager to follow up on all drafts submitted for bank clearance and address any pending items in hand.
To possess comprehensive operational knowledge and the ability to oversee, refine, and instruct all responsibilities and duties within the designated workplace in accordance with established standards.
Highly adaptable professionals are sought to seamlessly transition across various sub-departments within the Accounting & Finance Department—or other designated hotel departments—as directed by the Finance Manager, ensuring operational flexibility and cross-functional support.
Proficiency in all services and amenities provided by the hotel is essential.
To ensure Front Office Clerks and Food & Beverage Clerks have the necessary change on hand, as well as to proactively prepare additional change for extended weekends or holidays.
The company will compensate Front Office Clerks for any disbursements they personally cover, including situations where funds must be returned to the organization.
To ensure the preservation and management of unclaimed wages, safeguarding their integrity and proper handling.
To support the training of Hermetists, ensure they acquire essential skills such as detecting counterfeit banknotes, validating checks, and verifying credit cards, enabling them to perform their duties with optimal efficiency.
We support the execution of quarterly, semi-annual, and annual inventory assessments for operational equipment.
The Finance Manager may delegate additional duties or responsibilities as deemed necessary to ensure the effective operation of the finance department, provided they align with the employee’s role and capabilities.
To collaborate with the payroll department and external providers, ensure accurate withholdings for local pension funds as well as any additional levies mandated by the hotel or local authorities, and promptly submit the necessary documentation for timely payment processing.
The incumbent is responsible for ensuring the hotel’s payroll is processed accurately and promptly in accordance with established guidelines and timelines.
Compiling and maintaining accurate Hermetists records to facilitate calculations of contributions to various local funds.
Seeking a highly motivated individual with a Bachelor’s degree in Business Administration, Finance, or a related field. Minimum of three years of relevant experience in financial analysis or accounting is required. Exceptional analytical skills and proficiency in Microsoft Excel are essential. Strong communication abilities and collaborative spirit to work effectively in a team environment are also necessary. Responsibilities include preparing financial reports, analyzing data, and providing strategic recommendations to support decision-making processes.
A bachelor’s degree in Finance, Accounting, or an equivalent discipline is required.
With a minimum of two years of experience in a cashier role—ideally within a hotel or hospitality environment—you bring a solid foundation in financial transactions and customer service to this position.
Demonstrated expertise in operating computer systems, with a strong command of POS software and financial management tools.
A robust proficiency in mathematical principles and the capacity to meticulously manage substantial financial transactions are essential.
Attention to detail and organizational proficiency are essential for this position, ensuring meticulous execution of tasks and effective management of workflows.
Proficiency in financial regulations and cash handling protocols is essential for this role. Familiarity with regulatory compliance and secure cash management practices is required. Understanding of applicable financial laws and proper cash handling techniques is a must.
Exceptionally strong interpersonal abilities, prioritizing customer delight and ensuring satisfaction through every interaction.
Ability to perform effectively in high-pressure environments while consistently adhering to strict deadlines.
Proficient in conveying ideas clearly and effectively in English, both verbally and in writing.
Proficiency in international currency exchange protocols and procedures is essential, including a comprehensive understanding of foreign exchange markets, regulatory compliance, and transaction processing methodologies.
We must demonstrate adaptability to accommodate a range of scheduling needs, which may include weekend and holiday assignments as dictated by operational demands.
Consistently upholds the highest standards of ethical conduct and reliability when managing financial transactions.
Qualifications
BA/BSc/HND
Experience Required
2 years
