The service advisor serves as a pivotal liaison between customers and the company, meticulously coordinating repair services to align with customer specifications and the company’s established standards. Additionally, they maintain direct communication with customers, providing timely updates on repair progress and addressing any inquiries or concerns.
Oversee the full spectrum of responsibilities encompassing strategic planning, operational execution, and team leadership in alignment with organizational objectives. Develop and implement comprehensive policies, procedures, and performance metrics to drive efficiency and accountability. Foster a culture of continuous improvement through collaboration with cross-functional teams and stakeholders. Ensure adherence to regulatory compliance and industry standards while mitigating risks associated with operational activities. Manage resource allocation, budgetary oversight, and financial reporting optimizing productivity and sustainability. Serve as a key liaison between senior management and departmental teams to facilitate transparent communication and decision-making.
We warmly greet customers and carefully assess their vehicle repair requirements to ensure accurate and efficient service delivery.
Compiling comprehensive vehicle repair documentation by detailing required services and specifying necessary repairs in service orders.
Providing repair timelines to customers and maintaining strict adherence to those timelines through ongoing progress updates ensures transparency and builds trust throughout the repair process.
Developing detailed repair cost assessments and maintaining consistent communication with clients to secure prompt approval for repairs.
Compiling invoices for fully processed repair projects and verifying that payments are received promptly.
Oversee ongoing repair operations by coordinating with workshop procurement and technicians to maintain seamless workflow and adherence to established timelines.
Reviewing the completed repair work to confirm it meets the company’s established quality benchmarks and adheres to all specified guidelines.
Addressing customer inquiries and resolving complaints efficiently and courteously to ensure satisfaction is a key priority.
Responsibilities include ensuring customer records, vehicle repair documentation, and service reports are kept current and accurate at all times.
Qualified applicants are encouraged to submit their CV via email to sm@staustinsauto.co.ke, with the position clearly stated in the subject line.
Qualifications
Diploma
Experience Required
3 years
