Oversee and execute a diverse range of duties and obligations, ensuring alignment with organizational goals and operational standards. Deliver high-quality results through meticulous planning, efficient time management, and adherence to established procedures. Collaborate effectively with cross-functional teams to achieve project milestones, address challenges, and optimize workflows. Maintain clear and consistent communication with stakeholders to ensure transparency, accountability, and timely resolution of issues. Stay current with industry trends, technological advancements, and best practices to enhance performance and drive continuous improvement. Uphold compliance with relevant policies, regulations, and safety protocols to mitigate risks and promote a secure work environment.
Deliver expert technical support to MA program personnel across designated thematic domains—Alternative Care, Family Strengthening, and Community Empowerment—while ensuring full adherence to organizational benchmarks and directives.
Provide support in conducting trainings and workshops designed to enhance the capabilities of MA program staff regarding program quality standards and pertinent thematic areas.
Assist in the execution and oversight of organizational and international quality standards across MA’s, ensuring any discrepancies or potential risks are identified and communicated promptly to the Supervisor.
Provide expert technical guidance to MA program teams throughout project design and planning phases, encompassing the creation of humanitarian and development proposals, while also conducting rigorous quality assurance reviews in close collaboration with the Supervisor.
Provide support to medical assistants in adapting federation quality requirements to local contexts while upholding established standards.
Assist in documenting best practices, lessons learned, and insights that drive program improvements, thereby fostering organizational learning and ongoing quality refinement.
Facilitate the creation and execution of Monitoring, Evaluation, Accountability, and Learning (MEAL) tools and procedures within the MA support department and extend their implementation to all supported MA’s.
Facilitate peer learning programs, collaborative exchange initiatives, and educational workshops, while also ensuring the systematic documentation and broad dissemination of best practices.
Help develop or modify tools, guidance documents, and templates, and facilitate their adoption across member associations.
Offer assistance to MA program teams when implementing program modifications, including the introduction of innovative methods or the navigation of transitional stages, as tasked.
Engage in relevant external technical forums or networks as needed, facilitating the exchange of knowledge and fostering learning initiatives, while refraining from assuming an independent representational function.
To ensure adherence to safeguarding protocols and foster a secure environment for all stakeholders.
As an employee or representative of SOS Children’s Villages, your primary duty involves fostering and upholding a secure and nurturing environment for all staff members, as well as for the children, adolescents, and adult participants engaged in our programs. Your responsibilities include:
Commit to upholding the Code of Conduct and continually evaluate the safeguarding implications of your work.
Engage collaboratively in team meetings to recognize potential risks, while also offering and implementing proactive prevention strategies and effective mitigation solutions.
Incorporate safeguarding protocols into your routine activities and decision-making processes.
Any safeguarding concerns must be reported without delay and strictly in accordance with established protocols.
Champion a culture rooted in shared values, uphold accountability at all levels, and enforce a strict no-tolerance policy regarding harm.
Requirements
A Master’s degree, preferably in social sciences, Project Management, Psychology, Child Rights, Development Studies, or a related discipline, is required.
Possesses a comprehensive grasp of program cycle management alongside Results-Based Management (RBM), encompassing key stages such as project design, implementation, and evaluation.
Candidates must possess a minimum of five to eight years of professional experience in a related field.
Requires proven expertise in program quality assurance, program design, or comparable technical support capacities within development, humanitarian, or social service agencies.
Candidates must demonstrate practical expertise in delivering technical program support within at least one of the following thematic areas: alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).
Essential is a demonstrated track record of providing robust support to program teams alongside the rigorous application of organizational quality standards.
Proficiency in program design, planning, and quality review processes is essential, along with a demonstrated track record in capacity-building efforts such as trainings, workshops, or learning events.
Proficiency in navigating multicultural and multi-stakeholder settings is essential for this role.
Technical Skills (with proficiency levels denoted; essential or desirable)
Proficient in program quality assurance methodologies and internal organizational standards.
Demonstrates a strong track record in aiding program planning, execution, and evaluation processes.
With a solid foundation in facilitating and coordinating training sessions, workshops, and educational initiatives, you bring intermediate-level experience to the role.
Demonstrates a solid grasp of contextual and cultural factors that influence program delivery in various settings.
Proficiency in safeguarding protocols, accountability frameworks, and ethical programming methodologies is highly advantageous for this role.
Seeking candidates with demonstrated proficiency in monitoring, evaluation, or learning processes is highly preferred.
Preferred experience includes participation in program reviews, assessments, or audits.
Proficient in communication, collaboration, and problem-solving, with a strong aptitude for adapting to dynamic environments. Demonstrates exceptional organizational skills, attention to detail, and the ability to prioritize tasks effectively. Exhibits leadership qualities, fosters teamwork, and maintains a proactive approach to overcoming challenges. Strong interpersonal skills enable seamless interaction with colleagues and stakeholders at all levels.
Exceptional ability to interact effectively with others and communicate clearly and persuasively in both written and verbal formats.
Demonstrates strong proficiency in collaborating effectively within diverse, multidisciplinary, and multicultural team environments.
Maintaining unwavering ethical standards and actively demonstrating a strong dedication to the protection and preservation of assets and information.
Capable of handling diverse assignments concurrently while maintaining high performance standards in high-pressure environments.
Demonstrates enthusiasm for acquiring new skills and actively engaging in ongoing improvement initiatives.
We value diverse approaches to collaboration and productivity, encouraging flexible methods that align with individual strengths and project requirements. Our team thrives on innovation, adaptability, and a willingness to explore new strategies to achieve optimal outcomes. Whether through structured schedules or dynamic, fast-paced workflows, we prioritize efficiency and results while maintaining a supportive and inclusive work environment.
Global collaboration and communication necessitate the ability to work seamlessly across diverse countries, cultures, and time zones while fostering clear communication, transparency, and mutual understanding within distributed teams.
Collaborating across diverse functions and specialized domains is essential, as it fosters the integration of varied expertise to address challenges, drive innovative solutions, and ensure results that support the organization’s overarching strategic objectives.
Effective collaboration in matrix environments requires building constructive relationships across solid and dotted reporting lines through transparent communication, aligning priorities with line and functional managers, and clarifying roles, responsibilities, and expectations to facilitate seamless teamwork and coordinated project delivery.
Remaining agile and resilient in dynamic environments, this role demands the capacity to respond promptly to shifting circumstances while recalibrating priorities, methodologies, and collaborative strategies in tandem with the evolving demands of projects, services, or organizational objectives.
Ownership and accountability are demonstrated through a commitment to driving tasks and initiatives forward, addressing challenges proactively, and upholding commitments, decisions, and actions until they reach fruition. Initiative is exercised within your defined role, ensuring progress is made independently rather than relying on external guidance.
By empowering member associations and safeguarding their autonomy, the role involves facilitating the dissemination of critical knowledge, tools, and project insights to these organizations. This ensures they can effectively apply lessons learned, progressively enhance their operational capabilities, and cultivate greater self-reliance in their initiatives.
Continuous feedback and transparency foster an environment where constructive feedback and data are openly exchanged, empowering teams and stakeholders to evaluate their performance, drive learning, and enhance their work and overall impact.
Qualifications
MBA/MSc/MA
Experience Required
5 - 8 years
