Provide technical pre-sales support to clients as well as the sales, bid, and commercial teams, analyzing their requirements to develop comprehensive, optimized technical and commercial solutions from start to finish. Verify the technical, capacity, and inventory feasibility of these solutions to ensure alignment with service level agreements, project timelines, and budgetary constraints.
Reporting to the Capacity Planning Manager, this role oversees strategic planning, resource allocation, and operational efficiency initiatives. The position involves analyzing demand forecasts, optimizing capacity utilization, and ensuring alignment with organizational goals. Key responsibilities include developing robust capacity models, monitoring performance metrics, and collaborating with cross-functional teams to address capacity constraints. The ideal candidate must possess strong analytical skills, proficiency in data-driven decision-making, and extensive experience in capacity management or related fields.
Oversee and manage critical operational functions, ensuring alignment with organizational goals and industry standards. Implement and refine processes to enhance efficiency, productivity, and overall performance. Collaborate with cross-functional teams to drive project execution, resolve challenges, and achieve measurable outcomes. Develop and maintain robust policies, procedures, and best practices to uphold compliance, risk management, and quality assurance. Lead initiatives that foster innovation, continuous improvement, and sustainable growth within the organization.
Deliver comprehensive technical pre-sales assistance to facilitate seamless sales execution and streamlined provisioning operations.
Craft comprehensive technical solutions and develop both internal and client-facing documentation to clearly articulate complex technical concepts.
Analyze and address potential issues, problems, and contractual obstacles to ensure optimal solutions are implemented and risks are effectively minimized.
Craft comprehensive technical documentation, including product descriptions, system architectures, and functional specifications.
We are responsible for establishing, deploying, and integrating standards and procedures to guide solution planning and design activities.
Assist in the creation and refinement of innovative products, contributing to the full development lifecycle from initial concept through to market launch. Collaborate with cross-functional teams to ensure alignment with business objectives and customer needs. Conduct market research and feasibility studies to identify potential opportunities and evaluate the viability of new product ideas. Prepare detailed project plans, timelines, and budgets to guide development efforts and track progress. Provide technical expertise and problem-solving support to overcome challenges during the design, testing, and implementation phases.
Collaborate closely with various internal departments to develop tailored, comprehensive solutions emphasizing technical proficiency, delivery reliability, fulfillment efficiency, and accurate billing processes.
Enhance the effectiveness and speed of solution development processes to deliver optimal outcomes. Streamline workflows and implement best practices to maximize productivity while ensuring high-quality results. Evaluate current methodologies and identify opportunities for optimization to reduce time-to-market and improve overall performance. Foster collaboration among cross-functional teams to align efforts and achieve seamless integration of solutions.
Prepare ad hoc reports upon request to support various operational needs.
Collaborate in the creation of technical drawings and accompanying documentation.
Assist in auditing and maintaining accurate database records and information to ensure data integrity and reliability.
Professionally maintain and uphold data integrity across OSS/BSS systems with diligent oversight and consistent application.
Minimum requirements include a bachelor’s degree in computer science, engineering, or a related field, along with at least five years of relevant professional experience. Proficiency in programming languages such as Python, Java, or C++ is required, along with experience with software development methodologies like Agile or Scrum. Strong problem-solving abilities, excellent communication skills, and the capacity to work collaboratively in a team are essential. Familiarity with cloud platforms, DevOps practices, and CI/CD pipelines is a plus.
A relevant bachelor’s degree or its equivalent is required for this position.
Minimum Qualifications and Competencies
Applicants must possess a minimum of two years of relevant professional experience in a comparable role. Proficiency in Microsoft Office Suite, particularly Excel and Word, is essential, along with strong analytical and problem-solving capabilities. Exceptional written and verbal communication skills are required to effectively collaborate with cross-functional teams and stakeholders. Prior experience in project management or a related field is preferred. Candidates should demonstrate the ability to work independently, manage multiple priorities, and meet tight deadlines while maintaining a high level of accuracy. Familiarity with industry-specific software and tools will be advantageous.
Seasoned professionals should possess a minimum of eight years of hands-on technical expertise within the telecommunications sector, including at least five years dedicated to a solutions architect capacity or an equivalent position.
Professionals must possess extensive expertise in service delivery, sales support, network infrastructure, operations support, or related disciplines.
Intermediate-level expertise is required in Transmission technologies, including DWDM, OTN, and SDH, as well as IP networking encompassing Peering, IP Transit, and Layer 2/3 services. Additionally, familiarity with Fiber infrastructure, Colocation facilities, and Subsea network systems is essential.
Skilled in utilizing and applying Geographic Information Systems (GIS) with extensive hands-on experience and deep technical expertise.
Professionals should possess demonstrated expertise in the product and technology development lifecycle, encompassing the technical aspects of product development and fulfillment as well as assurance and billing processes.
Demonstrates exceptional skill in crafting solution alternatives while thoroughly evaluating their implications and associated expenses to determine the optimal recommendation.
Demonstrates exceptional written and verbal communication abilities, as evidenced by a strong track record of achievements and professional experience.
A highly skilled professional with advanced proficiency in Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Exceptional verbal and written communication abilities are essential, with a strong proficiency in distilling complex project details into clear, concise insights tailored for diverse organizational audiences. The ideal candidate must demonstrate skill in summarizing key information effectively while conveying it in a compelling and accessible manner across all levels of the team.
Able to effectively juggle competing priorities while providing clear guidance and resolving challenges in a high-pressure setting.
Ready to extend availability beyond standard business hours to provide client support as needed.
Seeking candidates with a proven track record in relevant fields, possessing advanced technical proficiencies and specialized expertise aligned with the role’s demands. Ideal applicants will demonstrate strong problem-solving abilities, effective communication skills, and a commitment to continuous professional development. Experience in [specific industry/field, if applicable] and familiarity with [specific tools, methodologies, or systems, if applicable] are highly valued. The ability to work collaboratively in cross-functional teams and adapt to evolving industry trends is essential. Proficiency in [specific software, languages, or platforms] and adherence to best practices in [specific area, e.g., project management, data analysis] are required.
Seasoned professionals with hands-on expertise in network engineering, particularly in the architecture and strategic planning of Transmission or IP network infrastructures, are sought after.
Demonstrated expertise in crafting and implementing sophisticated solutions through a history of successful projects.
Proficiency in understanding the competitive environment surrounding connectivity solutions, including product and service offerings, is required.
Attributes
Client-focused professionals who excel at cultivating and sustaining strong business relationships are strongly encouraged to apply. Candidates should demonstrate a proven ability to identify and address client needs, fostering trust and long-term partnerships through clear communication and strategic engagement. Ideal applicants will possess exceptional interpersonal skills, adaptability, and a commitment to delivering personalized solutions that align with client objectives.
Integrity, honesty, and unwavering ethical standards are essential for this role. The position requires individuals who demonstrate a steadfast commitment to transparency and moral principles in all professional interactions. Candidates must uphold these values consistently, ensuring alignment with the organization’s core principles and fostering a culture of trust and accountability.
Our ideal candidate is highly motivated, adaptable, and demonstrates a strong sense of dedication. They thrive in dynamic environments and embrace change with enthusiasm.
Personnel excellence demands precision, meticulous attention to detail, and an unwavering commitment to accuracy in all tasks.
Through collaborative efforts and strategic partnerships, we achieve outstanding results, emphasizing the value of teamwork in driving success and fostering innovation.
Individuals must possess robust analytical capabilities and demonstrate proficiency in gathering and evaluating data from multiple sources.
Proven ability to communicate effectively in English, coupled with a strong interpersonal aptitude for engaging with individuals.
Proven expertise in network diagnostics, with a strong ability to identify, troubleshoot, and resolve complex network issues efficiently. Demonstrated proficiency in utilizing advanced diagnostic tools and methodologies to analyze network performance, detect anomalies, and ensure optimal system functionality. Capable of interpreting diagnostic data to implement effective solutions and maintain robust network stability.
Qualifications
BA/BSc/HND
Experience Required
8 years
