About the job
A highly motivated and achievement-oriented Sales Specialist is required to enhance sales performance and extend our market footprint in ceramic products and sanitary ware. The ideal applicant will oversee client engagements, uncover new business prospects, and ensure outstanding customer service throughout the designated territory.
Oversee and execute core duties encompassing a range of critical tasks, ensuring alignment with organizational objectives and operational standards. Lead and coordinate initiatives that drive efficiency, innovation, and measurable outcomes across assigned functional areas. Develop and implement strategies to enhance productivity, optimize resource allocation, and maintain high performance standards. Collaborate with cross-functional teams to foster cohesive working relationships, streamline processes, and achieve collective goals. Monitor progress, assess performance metrics, and provide data-driven recommendations to senior leadership for continuous improvement. Ensure compliance with industry regulations, internal policies, and best practices to uphold organizational integrity and accountability.
Oversee the sales operations for ceramic products and sanitary ware across the designated territory, with a focus on sustaining steady revenue expansion.
Enhance the customer base by cultivating new connections while nurturing and sustaining existing client relationships.
Cultivate and oversee partnerships with dealers, distributors, and wholesalers to ensure strong, mutually beneficial collaborations.
Uncover and capitalize on emerging business prospects while consistently achieving or surpassing predefined sales targets and key performance indicators.
Perform comprehensive market research to assess customer requirements, identify regional demand patterns, and analyze competitor strategies.
Collect and evaluate competitor and market intelligence to deliver strategic insights that inform management decisions.
Present product features and benefits, offering clear guidance on installation and maintenance procedures.
Assess customer requirements and recommend appropriate products that align with their specific needs in terms of color, finish, size, and performance.
Prepare precise cost estimates, proposals, and order confirmations while actively monitoring progress to guarantee on-time delivery and maintain high levels of customer satisfaction.
Enhance brand presence by overseeing product displays, merchandising strategies, and showroom presentation to ensure optimal visibility and appeal.
Deliver comprehensive product demonstrations both in designated showrooms and on-site at customer locations.
Oversee inventory levels while collaborating with production teams to ensure accurate tracking of availability, lead times, and backorders.
Handle after-sales concerns with professionalism and efficiency, ensuring timely resolution for all customers.
Work closely with the marketing team to plan and execute promotions, product launches, and professional development sessions for staff and clients.
Collaborate with manufacturing and quality control departments to address and resolve product-related issues efficiently.
Accurately maintain sales records, reports, and documentation to facilitate management review and decision-making processes.
Maintain adherence to all applicable industry regulations and standards, particularly those pertaining to sustainability and certification criteria.
Maintain accurate and up-to-date customer account records while actively monitoring payment statuses to guarantee prompt collections.
Seeking applicants who possess a Bachelor’s degree or higher in a relevant field, coupled with a minimum of five years of hands-on experience in a comparable role. Proficiency in industry-specific software and tools is essential, as are strong analytical, problem-solving, and communication abilities. The ideal candidate will demonstrate leadership potential, adaptability to evolving priorities, and a commitment to continuous professional development. Familiarity with regulatory standards and best practices within the sector is required.
A Bachelor’s Degree or Diploma in Sales & Marketing, Business Management, Finance/Accounting, or a comparable discipline is required.
We welcome candidates with 1 to 3 years of hands-on sales experience, with a strong preference for those familiar with ceramics, tiles, sanitary ware, or building materials.
Proficient in ceramic products, encompassing a comprehensive grasp of finishes, dimensions, installation techniques, and upkeep needs.
Demonstrates a strong understanding of local market conditions and effective strategies for managing client relationships.
Proficient in managing multiple priorities, this role demands strong organizational capabilities and meticulous attention to detail to ensure efficient operations. Candidates must exhibit exceptional communication skills, both verbal and written, to effectively engage with stakeholders at all levels. A proven track record in delivering results under pressure is essential, as is the ability to analyze complex information and make data-driven decisions. Familiarity with industry-specific tools and technologies is required, along with a commitment to continuous learning and adaptability in a dynamic environment. Leadership experience is preferred, with a focus on fostering collaboration and driving team success.
Proficient in English communication, both written and verbal, with the ability to convey ideas clearly and effectively.
Demonstrates exceptional ability in negotiation, fostering interpersonal connections, and cultivating long-term professional relationships.
Strong command of MS Office Suite, including Word, Excel, and PowerPoint, along with expertise in data analysis tools, is required.
Proven proficiency with CRM platforms and sales tracking software is required.
Demonstrates exceptional proficiency in resolving complex issues and making well-informed, strategic decisions.
Maintains the highest standards of integrity, professionalism, and accountability in all responsibilities.
Highly motivated and results-oriented professional with a strong ability to set and achieve targets autonomously.
Available to work Monday through Saturday and willing to undertake significant fieldwork assignments.
If you fulfill the listed qualifications and are eager to pursue this opportunity, kindly submit your most recent CV along with your salary expectations to hrkisumu@twyfordtile.com, with the subject line: “Application – Sales Specialist.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 - 3 years
