Position Summary:
The successful candidate will spearhead the expansion of MSME operations within the designated branch by focusing on customer acquisition, retention, and strategic relationship management to effectively address client financial requirements.
Oversee a diverse range of duties encompassing strategic planning, operational execution, and team leadership to ensure organizational objectives are met with precision. Collaborate across departments to streamline processes, optimize resource allocation, and drive continuous improvement initiatives. Monitor performance metrics, identify areas for enhancement, and implement data-driven solutions to foster efficiency and productivity. Mentor team members through coaching, feedback, and professional development opportunities to cultivate a high-performing culture. Maintain compliance with industry regulations, ethical standards, and internal policies while promoting a safe and inclusive work environment.
We are seeking a strategic leader to drive business expansion and oversee portfolio management, ensuring sustainable growth and value creation across our diverse initiatives. The ideal candidate will possess a proven track record in scaling businesses, optimizing investment portfolios, and implementing data-driven strategies to enhance performance. Responsibilities include identifying high-potential opportunities, analyzing market trends, and allocating resources efficiently to maximize returns. Additionally, the role requires collaborating with cross-functional teams to align business goals with market demands, mitigating risks, and fostering innovation. A deep understanding of financial metrics, market dynamics, and strategic planning is essential, along with exceptional analytical and leadership skills to execute long-term objectives.
Facilitate the expansion of MSME operations by securing lending and deposit opportunities from both new and existing clients.
Develop and nurture high-value advisory partnerships to secure profitable clientele while providing customized financial offerings.
Develop and oversee the MSME portfolio, identifying and capitalizing on opportunities while maintaining profitability and operational excellence.
Enhance customer engagement by maintaining consistent interactions, organizing structured meetings, ensuring precise record-keeping, and actively promoting cross-selling opportunities for bank products.
Investigate emerging business prospects and forge strategic alliances, leveraging market intelligence to enhance product offerings and refine strategic initiatives.
This role involves overseeing and optimizing the credit management process to ensure timely collections, minimize bad debt, and maintain healthy customer relationships. Responsibilities include evaluating customer creditworthiness, setting credit limits, monitoring accounts receivable, and implementing strategies to reduce overdue payments. The ideal candidate should possess strong analytical skills, proficiency in credit management software, and a deep understanding of financial regulations. Additionally, they must demonstrate excellent communication abilities to negotiate payment terms with clients and collaborate effectively with sales and finance teams.
Conduct thorough evaluations of loan applications by analyzing customer requirements, financial data, and performing essential due diligence, which encompasses on-site visits and reference verification.
Evaluate applications thoroughly and deliver well-informed recommendations for approval while maintaining thorough and precise documentation.
Monitor loan procedures, convey approval outcomes to clients, and collaborate with relevant parties to facilitate the fulfillment of all disbursement prerequisites.
We are seeking a dedicated professional to enhance and oversee our customer experience initiatives. In this role, you will collaborate with cross-functional teams to identify opportunities for service improvement, ensuring seamless interactions across all touchpoints. Your responsibilities will include analyzing customer feedback, implementing strategic enhancements, and maintaining high standards of satisfaction. The ideal candidate will possess strong interpersonal skills, a customer-centric mindset, and the ability to drive measurable improvements. Proficiency in data analysis and experience in a similar role are required, along with excellent communication and problem-solving abilities.
To cultivate enduring customer relationships, actively promote the bank’s diverse product offerings, identify opportunities for cross-selling, and address inquiries and complaints promptly, ensuring resolution is achieved within established service level agreements.
Maintain strict adherence to customer confidentiality protocols while partnering with both branch and head office teams to ensure a smooth, high-quality customer experience.
Ensures adherence to all relevant laws, regulations, and internal policies governing business operations, mitigating legal and financial risks. Monitors changes in regulatory requirements and assesses their impact on organizational practices. Conducts thorough audits and assessments to evaluate compliance effectiveness and identifies areas for improvement. Develops and implements robust compliance programs, including policies, procedures, and training initiatives. Collaborates with cross-functional teams to promote a culture of compliance and ethical conduct across the organization. Reports regularly to senior leadership on compliance status, risks, and mitigation strategies, providing actionable recommendations. Maintains meticulous records and documentation to support regulatory examinations and internal reviews.
Ensure strict adherence to all regulatory mandates, internal bank policies, established risk frameworks, and operational guidelines, encompassing KYC and anti-money laundering protocols.
Oversee risk management processes while maintaining the thoroughness and precision of customer documentation and supporting daily branch operations.
Provide assistance to Branch Management in executing daily branch operations in accordance with established Bank Policies and Procedures.
Support organizational efficiency by generating insightful reports, maintaining up-to-date market knowledge, fostering collaborative teamwork on marketing projects, and
Performing any other tasks as directed by management constitutes an integral part of this role.
Qualifications, Skills, and Experience Required:
A Bachelor’s degree in a relevant field is essential, complemented by a minimum of three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is mandatory, alongside exceptional analytical and problem-solving abilities. Strong communication skills are necessary to collaborate effectively within cross-functional teams, and the capacity to manage multiple priorities in a fast-paced environment is crucial. Prior experience in project leadership or coordination is highly desirable, as is a proven track record of delivering results under tight deadlines. Familiarity with regulatory standards and compliance protocols is a key requirement.
A recognized institution must award a bachelor’s degree in business, finance, or a related field.
With a minimum of two years of hands-on sales experience within a financial institution, the ideal candidate will bring a strong foundation in client engagement and revenue generation.
Proficiency in banking laws, regulations, and operational procedures is essential for this role. A solid understanding of the regulatory framework governing financial institutions and hands-on experience with banking operations are required. Candidates must be familiar with compliance standards, financial transaction processes, and industry best practices to ensure seamless and lawful banking activities.
Proficiency in risk management and compliance frameworks is required, with a strong understanding of regulatory standards and best practices to identify, assess, and mitigate potential risks while ensuring adherence to applicable laws and organizational policies.
Highly analytical professionals with a strong capability to evaluate and question established practices are sought, leveraging quantitative data and measurable outcomes to drive informed decision-making and meaningful improvements.
Proven capability to cultivate alignment and drive consensus among stakeholders spanning all NBK departments, fostering collaborative decision-making and unified strategic execution.
If you satisfy all the outlined prerequisites, kindly complete the attached application form for the Business Banker position and submit your CV along with a cover letter via email to recruitment@nationalbank.co.ke by Thursday, 18th June 2026. Ensure your email subject line includes both the job title and the reference number (NBK/RET/30/2026).
Qualifications
BA/BSc/HND
Experience Required
2 years
