Our client, a prominent telecommunications company, is actively seeking a Field Operations Engineer specializing in Fiber to join their dynamic team. This role will involve hands-on technical responsibilities in the installation, maintenance, and troubleshooting of fiber-optic networks, ensuring optimal performance and reliability for end-users. The ideal candidate will possess a strong foundation in telecommunications engineering, with a minimum of three years of relevant experience in field operations, preferably within the fiber-optic sector. Proficiency in reading technical diagrams, adhering to safety protocols, and executing repair tasks efficiently is essential. Additionally, the candidate must demonstrate excellent problem-solving skills and the ability to work independently in various outdoor and remote environments.
Job summary/ Job purpose/ Role Intent:
Perform comprehensive duties encompassing routine maintenance, corrective maintenance, root cause analysis, and network quality initiatives for the fiber optic network with diligence and precision.
Oversee daily operations, ensuring adherence to company policies and industry regulations while maintaining high standards of efficiency and quality. Lead and mentor a team of professionals, fostering a collaborative and productive work environment that encourages innovation and continuous improvement. Develop and implement strategic plans to enhance operational performance, optimize resource allocation, and drive sustainable growth. Collaborate with cross-functional departments to align objectives, streamline processes, and achieve organizational goals. Monitor key performance indicators to assess progress, identify areas for enhancement, and implement corrective measures as needed.
Assesses and troubleshoots aged or defective fiber network infrastructure while performing routine preventive maintenance tasks, including inspections of optical cables, closure kits, ducts, and manholes.
Create sensor-based indicators and perform thorough inspections to verify that the fiber optic systems are free of any faults that might compromise their operational reliability.
Performs routine assessments of the designated system to identify and address any detected malfunctions or deficiencies.
Prepare and oversee system records and diagrams to ensure accuracy and completeness. Conduct fiber optic maintenance tasks, including performing point of break/link analysis, splicing, core alignment, and validating splice quality using appropriate tools and techniques.
Principal Outputs
To successfully meet the defined performance key performance indicators (KPIs), candidates must consistently deliver measurable results aligned with organizational objectives. This role requires a strong commitment to tracking, analyzing, and optimizing performance metrics to ensure sustained productivity and efficiency. Responsibilities include monitoring progress against established benchmarks, identifying areas for improvement, and implementing strategic initiatives to enhance and quality. Proficiency in data-driven decision-making and the ability to adapt to evolving performance standards are essential for excelling in this position.
Guarantee that the fiber segment remains operational and accessible with a minimum uptime of 98%.
Consistently meeting or exceeding an 80% target rate for turnaround times (TTs) in adherence to the agreed-upon service level agreements (SLAs) is essential.
Ensure that fiber splices maintain a quality slope of less than 0.25dB/km within each segment.
Seeking candidates with a strong academic foundation and relevant professional experience. Ideal applicants will possess the necessary educational credentials and a proven track record in their field. Demonstrated expertise through formal education and hands-on work experience is essential for consideration.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering, or in a closely related discipline, is required.
Completed certification or training in optical fiber technology is required for this role.
Higher Diploma in Electrical and Electronics Engineering, encompassing comprehensive training in circuit design, power systems, and electronic controls, is required for this position. Candidates should possess a solid understanding of electrical principles, proficiency in schematic interpretation, and hands-on experience with testing and troubleshooting electronic systems. Familiarity with industry-standard software, such as CAD tools and simulation platforms, is essential. Additionally, strong analytical skills, attention to detail, and the ability to work collaboratively within a team are critical for success in this role.
Earned certification in fiber technology, demonstrating expertise in the installation, maintenance, and troubleshooting of fiber optic systems. Proficient in handling fiber optic cables, connectors, and splicing techniques to ensure optimal signal transmission and minimal signal loss. Capable of performing fusion splices, terminations, and testing with specialized equipment such as Others, power meters, and light sources. Skilled in interpreting fiber optic schematics and adhering to industry standards for safety and performance. Committed to continuous learning to stay updated with emerging fiber technology advancements and best practices.
Seasoned professionals with a strong background in relevant fields are encouraged to apply. Candidates should possess demonstrated experience in executing similar responsibilities, meticulously adhering to established protocols and standards. Proficiency in pertinent tools, techniques, and methodologies is essential for success in this role. The ideal applicant will exhibit exceptional problem-solving capabilities, adaptability to dynamic environments, and a commitment to continuous improvement. Prior hands-on experience in [specific industry/field, if applicable] is highly advantageous.
With a minimum of two years of practical experience in fiber maintenance, candidates should demonstrate a solid understanding of the field.
A demonstrated history of effectively analyzing trends, conducting root cause analysis, and pinpointing critical issues to implement corrective actions that enhance network and service availability and quality.
The ideal candidate will demonstrate proficiency in a range of essential competencies, including strong analytical skills, effective communication abilities, and the capacity for strategic problem-solving. They should exhibit adaptability in dynamic environments, a commitment to continuous learning, and a collaborative mindset to work effectively within cross-functional teams. Leadership qualities, attention to detail, and a results-driven approach are also required to meet organizational objectives. Prior experience in a similar role, along with relevant certifications or advanced degrees in a pertinent field, is highly preferred. The ability to manage multiple priorities, meet tight deadlines, and maintain a high standard of work quality is critical to success in this position.
Demonstrates proficiency in specialized technical skills essential for the role, encompassing a deep understanding of relevant systems, tools, and methodologies. Applies technical expertise to analyze complex problems, develop innovative solutions, and optimize processes for improved efficiency and performance. Maintains up-to-date knowledge of industry advancements and emerging technologies to drive continuous improvement and maintain a competitive edge. Collaborates effectively with cross-functional teams to ensure seamless integration of technical solutions and alignment with organizational objectives.
Proficient in the maintenance, upkeep, and repair of fiber optic systems, including the use of specialized tools and adherence to established techniques to ensure optimal performance and reliability.
Microsoft Office proficiency is essential, including adeptness with Word, Excel, PowerPoint, and Outlook, with a strong emphasis on advanced Excel skills such as pivot tables, v-lookup, and data analysis. The role requires a minimum of 3 years of hands-on experience with these programs, along with the ability to create professional documents, spreadsheets, and presentations efficiently. Familiarity with Office 365 and cloud-based collaboration tools is a plus. Candidates should demonstrate exceptional organizational skills, attention to detail, and the capacity to manage multiple tasks simultaneously in a fast-paced environment. Effective communication and teamwork abilities are also crucial for success in this position.
Demonstrates an unwavering commitment to understanding and meeting customer needs, ensuring seamless and positive experiences at every interaction. Prioritizes responsiveness and clear communication to foster trust and satisfaction. Consistently seeks feedback to identify opportunities for improvement and deliver solutions that align with client expectations. Maintains a proactive approach in addressing inquiries and resolving issues promptly, ultimately contributing to long-term customer loyalty.
The candidate will be responsible for coordinating and structuring tasks efficiently. This includes developing schedules, allocating resources, and ensuring that deadlines are met. Strong organizational skills are essential to manage multiple priorities and maintain productivity.
Proficient in identifying and resolving technical issues, we seek someone skilled in analyzing problems, diagnosing root causes, and implementing effective solutions to restore system functionality and minimize downtime.
Able to perform duties at elevated heights (with appropriate certification) in confined environments and under all weather conditions.
Responsible for demonstrating proficiency in key functional areas, ensuring alignment with organizational objectives. Required to apply specialized skills and knowledge to execute tasks efficiently and meet established performance standards. Must adhere to established policies and procedures while contributing to the achievement of departmental goals. Accountable for maintaining accurate records, analyzing data to identify trends, and providing actionable insights to improve operational effectiveness. Expected to collaborate with cross-functional teams, foster strong working relationships, and communicate effectively to drive project success. Must possess strong problem-solving abilities to address challenges and implement solutions that enhance productivity and efficiency.
We collaborate closely with colleagues across various departments to deliver exceptional results, fostering a supportive and inclusive work environment where every voice is valued. Our team thrives on open communication, mutual respect, and shared accountability, ensuring that projects are completed efficiently and to the highest standards. By leveraging each member’s strengths and promoting professional growth, we cultivate a dynamic and cohesive unit dedicated to achieving organizational success.
Actively fosters a collaborative workplace culture where team members engage constructively with one another and uphold shared accountability. Drives teams to consistently meet and exceed performance benchmarks by regularly reassessing goals and priorities.
We are seeking a dynamic individual driven by a passion for innovation to join our team. This role requires a creative problem solver with a proven ability to think outside conventional boundaries and implement novel solutions. The ideal candidate will possess strong analytical skills and a forward-thinking mindset, enabling them to drive progress and elevate our organization’s competitive edge. Responsibilities include researching emerging technologies, developing inventive strategies, and fostering a culture of continuous improvement. Additionally, the position demands collaboration across departments to ensure innovative ideas are effectively integrated into our business practices.
Eager to cultivate innovative ideas and strategies aimed at delivering superior solutions to existing and emerging challenges. Fosters an environment where novel approaches are not merely accepted but actively encouraged across the organization, driving continuous performance enhancements and inspiring fresh business opportunities.
Overseeing risk assessment processes to identify potential threats and vulnerabilities within organizational operations, while developing and implementing strategies to mitigate, monitor, and control risks. Responsibilities include conducting thorough risk analyses, ensuring compliance with regulatory standards, and fostering a proactive risk management culture across departments. Requires strong analytical skills, proficiency in risk assessment tools, and the ability to communicate findings clearly to stakeholders. Familiarity with industry-specific regulations and prior experience in risk mitigation are essential.
After evaluating potential risks in light of organizational and stakeholder concerns, the role involves identifying key areas of risk and developing robust contingency strategies. Additionally, the position promotes a culture of innovation by encouraging team members to pursue new business opportunities with confidence.
Analytical thinking involves systematically evaluating information to derive meaningful insights and solutions. This skill requires attention to detail, logical reasoning, and the ability to identify patterns or connections between data points. Professionals employing analytical thinking must assess complex problems, break them into manageable components, and develop structured approaches to resolve them effectively. Strong problem-solving capabilities, proficiency in numerical analysis, and familiarity with data interpretation tools are often essential for success in roles requiring this expertise.
To analyze and discern patterns or relationships between seemingly unrelated scenarios, identifying critical or fundamental challenges within intricate contexts, utilizing innovative, abstract, or inductive reasoning approaches.
Applicants who satisfy the outlined criteria are encouraged to forward their cover letter, current and expected salary details, and a comprehensive CV—including a daytime contact number—to jobs1@hcsaffiliatesgroup.com, with “Field Operations Engineer – Fiber” specified in the subject line. Candidates must also clearly state their preferred work location in their submission.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
