Our client, a prominent telecommunications company, is seeking a skilled Field Operations Engineer specializing in Fiber.
We are seeking a highly motivated professional to fill this critical role, designed to deliver exceptional results through strategic execution and innovative problem-solving. This position requires an individual with a proven track record of success in [specific field or industry, if mentioned], along with strong analytical abilities to interpret complex data and drive informed decision-making. The ideal candidate will possess excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders at all levels. Responsibilities include [list key responsibilities, e.g., managing projects, analyzing performance metrics, or leading initiatives], ensuring alignment with organizational goals while maintaining a focus on continuous improvement and efficiency. The successful applicant must meet the following qualifications: [list requirements, e.g., a degree in a relevant field, X years of experience, proficiency in specific tools/software]. This role offers an opportunity to make a meaningful impact while contributing to the growth and success of our organization.
Perform all duties associated with routine maintenance, troubleshooting, root cause analysis, and network quality enhancement initiatives specifically for the fiber optic network.
Oversee the implementation of strategic initiatives to drive organizational growth and operational excellence, ensuring alignment with long-term objectives. Lead cross-functional teams to execute projects efficiently, fostering collaboration and accountability at every level. Develop and maintain robust policies, procedures, and performance metrics to optimize workflow and enhance productivity. Analyze market trends, competitive landscapes, and internal data to inform executive decision-making and strategic planning. Serve as a primary liaison between senior leadership and department heads, facilitating clear communication and alignment on key priorities. Monitor progress through regular reporting and KPI tracking, identifying opportunities for improvement and corrective action. Ensure adherence to industry regulations, compliance standards, and ethical guidelines to mitigate risks and uphold organizational integrity. Mentor and develop high-performing teams by providing coaching, feedback, and professional development opportunities.
Evaluates, diagnoses, and restores aging or defective fiber network infrastructure while performing scheduled preventive maintenance tasks, which include inspection and upkeep of optical cables, closure kits, ducts, and manholes.
Develop sensor indicators and conduct inspections to verify that fiber optic systems are free from defects that could compromise their operational integrity.
Performs systematic evaluations of the designated system and addresses any identified deficiencies through necessary repairs.
Prepare and maintain comprehensive system records and detailed system diagrams. Conduct fiber optic maintenance activities, including point-of-break/link analysis, splicing, core alignment, and splice quality validation through the application of appropriate tools and techniques.
Principal Outputs
To ensure the attainment of performance KPIs, the role requires consistent monitoring, analysis, and optimization of key metrics. The position demands a proactive approach to identifying trends, addressing performance gaps, and implementing strategic initiatives to enhance productivity and efficiency. Additionally, the role involves regular reporting on progress, collaborating with cross-functional teams to align efforts, and driving continuous improvement through data-driven decision-making.
Deliver fiber segment availability at a rate of 98% to maintain optimal network performance and reliability for end-users.
Consistently meet an 80% achievement rate for turnaround times in accordance with the established service-level agreements.
Guarantee fiber splices exhibit exceptional quality, maintaining a slope of less than 0.25dB/km throughout each segment.
We seek candidates with a strong academic foundation and relevant professional experience to excel in this role. A minimum of a bachelor’s degree in a related field is required, along with proven expertise in specific areas of practice. Additionally, candidates should demonstrate a commitment to continuous learning and professional development to stay current with industry trends. Professional certifications or advanced degrees are advantageous but not mandatory.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering, or an equivalent field, is required.
Proficient in the principles and applications of optical fiber technology, acquired through comprehensive training programs.
Earned a Higher Diploma in Electrical and Electronics Engineering, providing a comprehensive foundation in both electrical and electronic systems. This qualification encompasses essential technical skills, theoretical knowledge, and practical experience necessary for roles in the field of electrical and electronics engineering.
Holds a certification in fiber technology, demonstrating expertise in the installation, maintenance, and troubleshooting of fiber-optic systems.
Experience
Professional Experience Required:
A minimum of two years of hands-on experience in the maintenance of fiber systems is essential for this role.
Accomplished professionals should demonstrate expertise in trend analysis, root cause investigation, and critical issue identification, coupled with the ability to implement targeted solutions that enhance network and service reliability and performance.
We seek a candidate who demonstrates proficiency in key competencies, including strong analytical abilities, effective communication skills, and the capacity to work collaboratively in a team-oriented environment. The ideal applicant will possess a proven track record in problem-solving, adaptability, and time management, with a commitment to continuous learning and professional development. Additionally, familiarity with industry-specific tools and technologies, as well as a dedication to maintaining high ethical standards, is essential. Experience in [specific field or role] and a minimum of [X years] in a related position are required, along with a bachelor’s degree or equivalent qualification in [relevant field]. The role demands the ability to multitask efficiently while adhering to deadlines and organizational objectives.
Technical Competencies:
Proven expertise in analyzing complex systems and identifying technical challenges. Capable of designing innovative solutions tailored to business needs while maintaining scalability and performance. Skilled in leveraging advanced technologies and methodologies to enhance system efficiency and reliability. Strong proficiency in software development lifecycle processes, including requirements gathering, design, implementation, testing, and deployment. Adept at troubleshooting technical issues and optimizing system performance through data-driven insights. Experience with cloud platforms, DevOps practices, and cybersecurity principles to ensure robust and secure infrastructure.
Proficient in the maintenance, inspection, and repair of fiber optic systems, including the use of specialized tools and methodologies to ensure optimal performance and reliability. Capable of diagnosing issues, replacing damaged components, and adhering to industry standards and safety protocols to maintain network integrity and signal quality.
Microsoft Office is a suite of productivity applications developed by Microsoft, encompassing widely-used tools such as Word for document creation, Excel for spreadsheet management, PowerPoint for presentations, and Outlook for email and calendar management. This versatile suite supports various file formats, including .docx, .xlsx, and .pptx, and offers seamless compatibility with both Windows and macOS operating systems. To effectively utilize these applications, users should possess a strong grasp of their core functions, proficiency in data analysis and visual representation for Excel, and the ability to design engaging presentations in PowerPoint. Additionally, familiarity with collaboration features, such as real-time co-authoring and cloud-based file sharing via OneDrive, is essential for team-based workflows.
Demonstrates a strong commitment to understanding and meeting customer needs by actively seeking feedback and ensuring high levels of satisfaction. Prioritizes customer-centric solutions while maintaining clear communication and responsiveness throughout all interactions. Strives to identify opportunities for service improvement based on customer insights and market trends. Collaborates cross-functionally to align processes with customer expectations and drive continuous enhancement of the customer experience.
Demonstrates strong capabilities in coordinating schedules, prioritizing tasks, and ensuring efficient workflow management to meet deadlines and objectives.
Troubleshooting involves identifying, diagnosing, and resolving technical issues to ensure optimal system performance. This requires a methodical approach to problem-solving, strong analytical skills, and a deep understanding of hardware, software, and network configurations. Professionals in this role must efficiently isolate the root causes of malfunctions, implement corrective measures, and verify solutions to prevent recurrence. Effective communication is essential for explaining technical findings to non-technical stakeholders and collaborating with cross-functional teams to restore functionality. Knowledge of diagnostic tools, operating systems, and IT best practices is critical to maintaining seamless operations.
Able to perform duties at elevated heights (with appropriate certification), in confined spaces, and under all weather conditions.
We seek candidates with demonstrated proficiency in functional competencies, including a strong aptitude for problem-solving, analytical thinking, and process optimization. The ideal applicant will possess advanced skills in identifying inefficiencies, implementing structured solutions, and driving measurable improvements within operational frameworks. Experience in cross-functional collaboration, stakeholder management, and change leadership is essential, as is the ability to translate complex data into actionable insights. Proficiency in relevant tools, methodologies, and industry best practices will be prioritized, along with a commitment to continuous professional development and adaptive problem-solving in dynamic environments.
We collaborate closely with colleagues across various departments to achieve shared objectives, fostering an environment of mutual support and collective success. Our teamwork is built on open communication, respect, and a commitment to leveraging each individual’s strengths to deliver outstanding results. Together, we tackle challenges, celebrate milestones, and continuously strive for improvement, ensuring that our combined efforts drive the organization forward.
Actively fosters a collaborative work environment where colleagues engage cooperatively, sharing collective accountability. Teams maintain high performance standards by routinely reassessing objectives and priorities to ensure alignment and continuous improvement.
We are seeking a dynamic professional committed to fostering and driving innovation within our organization. The ideal candidate will actively contribute fresh ideas and solutions to enhance our products, services, and processes. With strong analytical and problem-solving abilities, you will identify opportunities for improvement and implement innovative strategies to achieve sustainable growth. Collaborative in nature, you will work closely with cross-functional teams to cultivate a culture of creativity and continuous advancement. A minimum of five years of relevant experience is required, along with a proven track record of delivering impactful innovations. Bachelor’s degree in a related field is necessary.
Eager to pioneer innovative ideas and concepts, they aim to devise superior solutions for both present and emerging challenges. By fostering an environment where fresh approaches are not just encouraged but required across the organization, they drive continuous performance improvements and cultivate novel business opportunities.
Manages risks by identifying potential threats, evaluating their likelihood and impact, and implementing appropriate mitigation strategies to safeguard assets and operations. This role involves conducting thorough risk assessments, developing contingency plans, and monitoring risk exposure to ensure compliance with organizational policies and regulatory requirements. The position requires close collaboration with cross-functional teams to address emerging risks, enhance resilience, and support informed decision-making. Strong analytical skills, attention to detail, and the ability to communicate risk insights effectively are essential for success in this role.
Assess evaluated risks with careful consideration of potential organizational and stakeholder concerns; pinpoint areas of risk exposure and develop contingency plans to address any unforeseen events; foster a culture that encourages others to pursue innovative business opportunities.
Analytical Thinking involves the capacity to dissect complex problems, identify key components, and evaluate information logically to derive meaningful insights. Professionals in this domain must possess strong problem-solving abilities, attention to detail, and proficiency in interpreting data to make informed decisions. They are expected to apply structured methodologies to assess situations objectively, distinguish between relevant and extraneous factors, and develop solutions grounded in evidence. Effective communication of findings and recommendations is also essential, ensuring clarity and alignment with organizational objectives.
Demonstrate the ability to discern patterns and relationships among seemingly disparate situations, extracting critical insights or fundamental issues from multifaceted scenarios. This entails applying innovative, abstract, or inductive reasoning to analyze and interpret complex information.
Applicants who fulfill the outlined criteria are invited to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV with a daytime contact number, via email to jobs1@hcsaffiliatesgroup.com. The subject line should specify “Field Operations Engineer – Fiber,” and candidates must clearly state their location preference.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
