Our client, a prominent player in the telecommunications sector, is seeking to fill the position with Field Operations Engineer – Fiber. The ideal candidate will be responsible for overseeing and executing fiber optic network installations, maintenance, and repairs to ensure optimal network performance and reliability. This role requires a strong technical background in fiber optics, along with the ability to troubleshoot complex issues in the field. The Field Operations Engineer – Fiber will collaborate with cross-functional teams to deliver high-quality service and support to both internal and external stakeholders.
Job summary/ Job purpose/ Role Intent:
Professionally execute all tasks associated with routine maintenance, corrective maintenance, root cause analysis, and network quality improvement initiatives for the fiber optic network.
Oversee the execution of primary duties, ensuring alignment with organizational goals and adherence to established policies and procedures. Collaborate with cross-functional teams to facilitate seamless operations and foster a productive work environment. Monitor progress toward objectives, providing guidance and support as needed to enhance performance and efficiency. Maintain accurate records and documentation to ensure compliance and facilitate informed decision-making. Identify opportunities for process improvements and implement innovative solutions to drive continuous growth and excellence.
Evaluates, tests, and repairs aging or defective fiber network infrastructure as part of scheduled preventive maintenance routines, which include Optical cable, Closure kits, Ducts, and Manholes.
Generate sensor indicators and conduct thorough inspections to ensure that fiber optic systems are free of faults that could compromise their performance.
Performs routine assessments of the designated system to identify and address any detected deficiencies.
Prepare and maintain comprehensive system records and detailed system diagrams. Conduct fiber optic maintenance tasks, which include analyzing points of break or link issues, performing splicing operations, ensuring core alignment, and validating splice quality through the application of appropriate tools and techniques.
Principal Outputs
Performance KPIs must be met consistently to ensure operational excellence and drive measurable business outcomes. This role requires a strong commitment to achieving specific performance benchmarks, delivering results that align with organizational goals, and identifying opportunities for continuous improvement. Rigorous monitoring of metrics, strategic problem-solving, and data-driven decision-making are essential to excel in this position.
Ensure fiber segment availability of 98%
We aim to successfully meet the SLA for 80% of all TTs, ensuring timely resolution and adherence to established service level agreements.
Ensure that fiber splices achieve a quality slope of less than 0.25dB/km for each segment.
We are seeking a candidate with a strong academic foundation and relevant professional experience. The ideal applicant will hold a degree in a related field and possess a minimum of [X] years of hands-on experience in [specific industry/role]. Proficiency in [key software/tools] and a proven track record in [specific skill or responsibility] are essential. Additionally, the candidate should demonstrate exceptional analytical abilities, effective communication skills, and the capacity to work collaboratively in a dynamic environment.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering—or an equivalent qualification in a related discipline—is required.
Acquired expertise in optical fiber technology through specialized training programs.
Applicants must possess a Higher Diploma in the field of Electrical and Electronics Engineering.
Certified expertise in fiber technology is required for this position, including a comprehensive understanding of fiber optic principles, installation techniques, and network infrastructure. Candidates must possess relevant certifications, such as Certified Fiber Optic Technician (CFO) or equivalent credentials, along with hands-on experience in splicing, terminating, and testing fiber optic cables. Responsibilities include designing, installing, and maintaining fiber optic networks while ensuring compliance with industry standards and safety protocols. Strong analytical skills and proficiency in troubleshooting fiber-related issues are essential to support high-speed data transmission and network reliability.
Experienced professionals with a proven track record in the field are encouraged to apply for this opportunity. A minimum of five years of relevant work experience is required to ensure the successful candidate can immediately contribute to key initiatives. Candidates must possess strong analytical skills, exceptional problem-solving abilities, and the capacity to work effectively in fast-paced environments. The ideal applicant will demonstrate leadership potential, adaptability, and a commitment to continuous learning and professional growth. Proficiency in industry-standard tools and technologies is essential, along with excellent communication and collaboration skills to engage with cross-functional teams.
Possesses a minimum of two years of practical experience in the maintenance of fiber systems.
Demonstrates a strong ability to analyze trends, perform root cause analysis, pinpoint critical issues, and implement corrective actions to enhance network and service availability and quality.
We seek a candidate with a proven track record in [specific competency 1], [specific competency 2], and [specific competency 3], among others. The ideal applicant will demonstrate strong analytical skills, exceptional communication abilities, and a collaborative mindset. Experience in [relevant field or industry] is highly desirable, along with proficiency in [specific tools or software]. Responsibilities include [key responsibility 1], [key responsibility 2], and [key responsibility 3], requiring meticulous attention to detail and a commitment to delivering high-quality results. The role demands adaptability, problem-solving acumen, and the capacity to work effectively within a team-oriented environment.
Technical Competencies include a strong proficiency in programming languages such as Python, Java, or C++, alongside expertise in software development methodologies like Agile or Scrum. Familiarity with cloud platforms (e.g., AWS, Azure, or Google Cloud) and containerization tools (e.g., Docker, Kubernetes) is essential. Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines is required. Knowledge of databases (SQL and NoSQL) and proficiency in troubleshooting and debugging complex systems are also necessary. Additionally, understanding of networking fundamentals, cybersecurity principles, and performance optimization techniques is expected.
Fiber optics maintenance requires specialized tools and established methodologies to ensure optimal performance and reliability of optical networks. Professionals in this field must be proficient in the use, calibration, and maintenance of fiber optic test equipment, as well as the application of proper cleaning and inspection procedures to prevent signal loss or damage. Additionally, expertise in troubleshooting faults, repairing fiber optic cables, and implementing preventive maintenance strategies is essential for minimizing downtime and extending the lifespan of network infrastructure.
Microsoft Office is a suite of productivity applications developed by Microsoft, encompassing programs such as Word for document creation, Excel for spreadsheet management, PowerPoint for presentations, and Outlook for email and calendar management. This versatile software is widely utilized in professional, educational, and personal settings for tasks ranging from data analysis and report writing to collaborative project planning and communication. Proficiency in Microsoft Office is often a prerequisite for many administrative, clerical, and analytical roles, requiring a strong grasp of its core applications to enhance efficiency and productivity in daily workflows.
We prioritize our customers’ needs and strive to deliver exceptional service at every interaction. This role requires a strong commitment to understanding and addressing customer concerns promptly and effectively. Additionally, the ideal candidate will maintain a positive attitude, demonstrate patience, and possess excellent communication skills to ensure a seamless customer experience.
Planning and coordinating activities, schedules, and resources effectively to ensure project objectives are met efficiently and on time.
Experienced professionals adept at diagnosing and resolving technical issues efficiently and systematically are sought to identify the root causes of system malfunctions, hardware failures, or software errors. Candidates must possess a strong analytical mindset, proficiency in diagnostic tools and methodologies, and the ability to implement effective solutions under pressure. Responsibilities include isolating problems through methodical testing, documenting findings for future reference, and collaborating with cross-functional teams to ensure timely resolution while minimizing operational disruptions. Ideal applicants will demonstrate expertise in both hardware and software troubleshooting, with excellent communication skills to convey technical details clearly to non-technical stakeholders.
Able to perform duties at elevated heights (with certification), within confined spaces, and under all weather conditions.
Demonstrates proficiency in key functional areas critical to the role, ensuring alignment with organizational objectives. Applies specialized knowledge and skills to execute tasks effectively, leveraging expertise to drive performance and innovation. Exhibits adaptability in navigating evolving business landscapes, maintaining a forward-thinking approach to problem-solving. Collaborates cross-functionally to integrate diverse perspectives, fostering a cohesive and results-driven work environment. Upholds high standards of accountability and continuous improvement, contributing to the sustained success of the team and enterprise.
We collaborate closely with colleagues across various departments to accomplish shared objectives and ensure seamless project execution. Our collaborative efforts emphasize effective communication, mutual support, and a commitment to achieving collective success. By fostering an inclusive and dynamic work environment, we leverage diverse perspectives to drive innovation and deliver high-quality results.
Actively fosters a collaborative workplace where colleagues work together seamlessly, sharing accountability for shared outcomes. By regularly reassessing goals and priorities, teams consistently deliver exceptional performance.
Drive creativity and forward-thinking solutions as you spearhead transformative initiatives, leverage cutting-edge technologies, and redefine industry standards to deliver groundbreaking outcomes. Foster a culture of experimentation, where bold ideas are nurtured, and collaborative efforts yield pioneering advancements. Lead cross-functional teams to execute visionary projects that push boundaries, solve complex challenges, and generate measurable impact across the organization.
Eager to pioneer innovative ideas and concepts, our ideal candidate seeks to devise superior solutions for both present and upcoming challenges. They foster a culture where fresh approaches are not merely encouraged but actively sought from all team members, driving continuous performance enhancement and inspiring the generation of novel business concepts.
Managing risks involves identifying, assessing, and mitigating potential threats to ensure operational stability, compliance, and strategic objectives are met. This role requires a proactive approach to anticipate vulnerabilities, analyze their impact, and implement effective controls to minimize disruptions. Key responsibilities include developing risk management frameworks, monitoring risk indicators, and ensuring adherence to regulatory standards while fostering a culture of awareness across the organization. Strong analytical skills, attention to detail, and the ability to communicate risk insights to stakeholders are essential for success in this position.
Review evaluated risks while accounting for potential organizational and stakeholder concerns; identifies areas of vulnerability and develops contingency strategies to address them; fosters a culture of innovation by encouraging team members to pursue new business opportunities.
We require strong analytical thinking abilities to assess complex situations, identify key issues, and develop well-reasoned solutions. This role demands the capacity to interpret data, evaluate multiple perspectives, and make informed decisions based on logical reasoning. Proficiency in breaking down problems into manageable components and recognizing patterns is essential. You will apply structured methodologies to solve challenges efficiently and ensure outcomes align with organizational objectives.
Understand and discern relationships or patterns between seemingly unrelated scenarios, pinpointing crucial or fundamental challenges within intricate circumstances. This involves employing creative, conceptual, or inductive reasoning techniques to uncover insights.
Qualified candidates fulfilling the specified criteria are encouraged to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV, along with a daytime contact number, to the provided email address: jobs1@hcsaffiliatesgroup.com. The subject line should clearly state “Field Operations Engineer – Fiber,” and applicants must also specify their preferred work location in their submission.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
