Our client, a prominent telecommunications provider, is seeking a Field Operations Engineer specializing in Fiber.
Job summary/ Job purpose/ Role Intent:
Perform all duties associated with routine maintenance, corrective maintenance, root cause analysis, and network quality initiatives for the fiber optic network.
Oversee and execute a comprehensive range of critical duties encompassing strategic planning, operational oversight, and team leadership to ensure organizational excellence. Collaborate with cross-functional departments to align initiatives with overarching business objectives, fostering innovation and efficiency across all workflows. Develop and implement robust policies, procedures, and performance metrics to optimize productivity, mitigate risks, and maintain compliance with industry standards. Lead and mentor high-performing teams, cultivating a culture of accountability, continuous improvement, and professional growth. Monitor key performance indicators (KPIs) to assess operational health, identify opportunities for enhancement, and drive data-informed decision-making. Represent the organization in high-level stakeholder engagements, negotiating partnerships, and advocating for corporate interests with poise and strategic insight.
Evaluates, diagnoses, and restores outdated or defective fiber network infrastructure while performing scheduled preventive maintenance tasks, including inspections and servicing of optical cables, closure kits, ducts, and manholes.
Create sensor indicators and conduct thorough inspections to verify that fiber optic systems remain free of faults which could compromise their operational stability.
Performs routine examinations of the designated system and addresses any identified irregularities or malfunctions.
Prepare and maintain comprehensive system records and detailed system diagrams. Execute fiber optic maintenance tasks, such as conducting point-of-break or link analysis, performing splicing operations, ensuring core alignment, and validating splice quality through the use of appropriate tools and techniques.
Principal Outputs
We must consistently meet or exceed established performance KPIs to drive operational success and ensure sustained growth. Our focus is on delivering measurable results aligned with strategic objectives, while maintaining high standards of efficiency and effectiveness in all undertakings.
Guarantee the fiber segment achieves a 98% availability rate.
We will ensure that at least 80% of Technical Tickets (TTs) are resolved within the agreed Service Level Agreement (SLA) timeframe.
Deliver fiber splices characterized by exceptionally low attenuation, specifically under 0.25dB/km per segment, to uphold superior signal integrity and network performance.
Seeking candidates with a strong academic foundation and relevant professional experience. Ideal applicants should possess the necessary educational credentials and demonstrated expertise in their field to excel in this role. Years of hands-on experience in a professional setting are highly valued, ensuring applicants are well-prepared to meet the demands of the position.
Holders of a Bachelor of Science (BSC) degree in Electronic, Electrical, or Telecommunication Engineering, or an equivalent field, will be considered for this role.
Skilled in optical fiber technology training.
Higher Diploma holders in Electrical and Electronics Engineering are sought for this role, requiring a strong foundation in circuit design, power systems, and automation technologies. Candidates must possess proficiency in technical skills such as troubleshooting hardware, programming microcontrollers, and interpreting schematics. The position entails responsibilities including the installation, maintenance, and repair of electrical systems, ensuring compliance with safety regulations, and collaborating with cross-functional teams to optimize system performance. Effective communication skills and the ability to work independently or in a team are essential for success in this position.
Certification in fiber technology is a critical requirement for this role, ensuring expertise in the installation, maintenance, and troubleshooting of fiber optic systems. Candidates must possess a thorough understanding of fiber optic principles, including signal transmission, cabling standards, and network infrastructure. Proficiency in using specialized tools and equipment, such as fusion splicers and Others, is essential for executing tasks effectively. Additionally, familiarity with industry regulations and safety protocols is mandatory to maintain compliance and mitigate risks. The ideal candidate will demonstrate the ability to design, implement, and optimize fiber networks while adhering to best practices in performance and reliability.
Accumulated experience in a relevant field is essential, with a minimum requirement of three years in a comparable professional capacity. Proficiency in industry-specific tools, software, or methodologies is strongly preferred, and the ability to work both independently and collaboratively within a team setting is critical. A track record of achieving measurable results and contributing to organizational goals is expected, along with strong problem-solving skills and adaptability to changing priorities. Effective communication and organizational abilities are also key to success in this role.
We require a minimum of two years of hands-on experience in fiber maintenance to ensure optimal performance and reliability of network infrastructure.
Demonstrated expertise in evaluating trends, performing root cause analysis, pinpointing critical challenges, and implementing corrective measures to enhance network and service reliability and performance.
We seek candidates with a strong background in relevant competencies, including excellent analytical abilities, effective communication skills, and a proven track record in project management. The ideal applicant must demonstrate adaptability in dynamic environments, attention to detail, and the capacity to collaborate seamlessly across teams. Proficiency in industry-standard software and tools is essential, along with the ability to meet deadlines while maintaining high-quality outputs. Additional requirements include a minimum of five years of experience in a similar role, a degree in a related field, and a commitment to continuous professional development. Responsibilities encompass leading cross-functional initiatives, analyzing complex data to drive decision-making, and ensuring alignment with organizational goals.
Technical Competencies encompass a comprehensive understanding of software development methodologies, system architecture, and emerging technologies. Candidates must demonstrate proficiency in programming languages such as Java, Python, or C++, along with expertise in databases, cloud computing, and DevOps practices. Familiarity with frameworks like Angular, React, or Spring Boot is essential, as is the ability to optimize performance, troubleshoot issues, and implement scalable solutions. Additionally, knowledge of cybersecurity principles, agile development methodologies, and continuous integration/continuous deployment (CI/CD) pipelines is required. Strong analytical skills, problem-solving abilities, and a commitment to staying updated with technological advancements are also necessary for success in this role.
Skilled in the maintenance and repair of fiber optic systems, employing appropriate tools and methodologies to ensure optimal performance and reliability. Proficient in troubleshooting, inspecting, and servicing fiber optic infrastructure to uphold network integrity and minimize downtime. Knowledgeable in industry best practices for fiber optic cable handling, termination, and splicing to maintain high-speed data transmission and signal integrity.
Microsoft Office proficiency is a mandatory requirement for this position, encompassing expertise in Word, Excel, and PowerPoint. Candidates must demonstrate strong organizational skills and meticulous attention to detail. The role involves creating, editing, and formatting documents, spreadsheets, and presentations while ensuring accuracy and consistency. Additionally, you will collaborate with team members to review and finalize materials, maintain digital filing systems, and assist in data analysis using Excel functions. Effective time management and the ability to work under tight deadlines are essential, along with clear and professional communication skills. Familiarity with Office 365 and cloud-based collaboration tools is advantageous.
We prioritize delivering exceptional service by consistently meeting and exceeding customer expectations. This role requires a dedication to understanding client needs and ensuring their satisfaction through responsive, high-quality support. Applicants must demonstrate strong interpersonal skills, patience, and the ability to resolve issues efficiently while maintaining a positive and professional demeanor. Experience in customer service, problem-solving, and clear communication is essential to thrive in this position.
The incumbent will be responsible for meticulously planning and coordinating tasks, ensuring efficient resource allocation and adherence to timelines. This role demands a high level of organizational skills to manage multiple priorities while maintaining clarity and precision in all undertakings.
Analyzing complex systems to identify and resolve technical issues efficiently is a core responsibility of this role. Applicants must possess a keen problem-solving ability, exceptional attention to detail, and a methodical approach to diagnosing malfunctions. Strong analytical skills, proficiency in diagnostic tools, and a deep understanding of relevant hardware or software are essential requirements. The position demands the capacity to develop innovative solutions, document troubleshooting processes meticulously, and communicate findings clearly to both technical and non-technical stakeholders. Prior experience in similar roles and familiarity with industry-specific protocols are highly valued.
Able to perform duties at elevated heights (with valid certification), within confined spaces, and under all weather conditions.
We are seeking a candidate with a strong foundation in functional competencies to drive operational excellence and strategic alignment across diverse business functions. The ideal professional will possess proven expertise in process optimization, cross-functional collaboration, and performance management, ensuring seamless integration of key initiatives to achieve organizational goals. Proficiency in data analysis, stakeholder engagement, and change management is essential, as is the ability to translate complex business challenges into actionable solutions. Additionally, the role requires a deep understanding of industry best practices, regulatory compliance, and continuous improvement methodologies to enhance efficiency and effectiveness.
We collaborate closely with colleagues across various departments to achieve shared objectives, ensuring seamless communication and alignment of efforts. Our work environment values cooperation, mutual respect, and collective problem-solving to enhance productivity and innovation. Each team member actively contributes to discussions, brainstorming sessions, and decision-making processes to drive successful outcomes. Strong interpersonal skills and the ability to work effectively in diverse teams are essential for fostering a positive and high-performing work atmosphere. Additionally, we prioritize clear communication, accountability, and adaptability to meet evolving project demands while maintaining a supportive and inclusive team culture.
Actively fosters a collaborative workplace culture where colleagues engage in mutual cooperation and shared accountability. By consistently reassessing goals and priorities, teams sustain exceptional performance standards.
Innovation
An enthusiastic professional seeks to innovate and conceptualize improved solutions for both present and upcoming challenges. They foster a workplace culture where fresh perspectives are not just encouraged but required from all team members, driving continuous performance enhancement and fostering new business opportunities.
Overseeing risk mitigation strategies to identify, assess, and address potential threats, ensuring compliance with regulatory standards and safeguarding organizational assets while maintaining operational continuity. Developing and implementing robust risk management frameworks to proactively detect vulnerabilities, mitigate exposures, and align with industry best practices. Collaborating with cross-functional teams to assess emerging risks, evaluate their impact on business objectives, and recommend appropriate controls. Monitoring risk indicators, analyzing trends, and reporting findings to senior leadership to support informed decision-making. Ensuring adherence to internal policies, external regulations, and risk appetite thresholds while fostering a culture of accountability and risk awareness across the organization.
Review assessed risks by carefully evaluating potential organizational and stakeholder concerns; identifies vulnerable areas and develops contingency strategies to mitigate any unforeseen events; fosters a culture of innovation by motivating others to pursue new business opportunities.
Analytical thinking involves the capacity to dissect complex information, identify key patterns, and derive logical conclusions to inform decision-making. This skill requires attention to detail, the ability to synthesize diverse data sources, and proficiency in evaluating evidence to resolve challenges effectively. Professionals with strong analytical abilities can anticipate potential issues, optimize processes, and contribute strategic insights to drive organizational success.
To discern patterns and relationships between seemingly disparate situations, and to pinpoint critical or fundamental issues within intricate scenarios, one must employ creative, conceptual, or inductive reasoning.
Qualified candidates fulfilling the outlined criteria are invited to forward their application, including a cover letter, current and anticipated salary details, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. In the subject line, please specify “Field Operations Engineer – Fiber.” Additionally, applicants must clearly state their preferred location in the submission.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
