This role is responsible for delivering comprehensive support to ensure smooth operational workflows and team efficiency. Key responsibilities include maintaining detailed records, coordinating meetings, and facilitating effective internal communication channels. The ideal candidate must possess strong organizational skills, proficiency in office software, and the ability to multitask in a fast-paced environment. Prior experience in an administrative or support role is required, along with excellent written and verbal communication abilities.
This position is designed to advance SHOCK’s health objectives by rigorously executing clinical service policies within the designated facility. Key responsibilities include delivering exceptional patient care, overseeing clinical workflows, and upholding evidence-based treatment guidelines, as well as facilitating patient referrals. Additional duties encompass maintaining precise medical documentation, safeguarding patient privacy, fostering health awareness initiatives, and partnering with cross-functional teams to provide integrated, patient-centered care that aligns with SHOCK’s rigorous standards.
Overseeing pivotal duties and contributing to core operational functions are central to this role. The position demands a proficiency in managing specific tasks, ensuring alignment with strategic objectives. Candidates must exhibit expertise in designated areas, alongside meeting established qualifications. Responsibilities include executing assigned duties, collaborating across teams, and supporting organizational goals through consistent performance.
Oversee and execute key functions to ensure operational efficiency and adherence to organizational standards. Develop and implement strategies to enhance productivity, quality, and performance across all assigned areas. Collaborate with cross-functional teams to align goals, streamline processes, and foster innovation. Monitor progress through data analysis and performance metrics to identify trends, mitigate risks, and drive continuous improvement. Provide leadership and mentorship to staff, promoting professional growth and a culture of accountability. Ensure compliance with company policies, industry regulations, and best practices to uphold legal and ethical integrity. Report findings, insights, and recommendations to senior management to support informed decision-making. Serve as a liaison between departments, facilitating effective communication and resolving operational challenges proactively.
Provides comprehensive clinical care and oversees patient management, ensuring adherence to established medical protocols and standards of practice. Collaborates with multidisciplinary teams to develop and implement individualized treatment plans tailored to each patient’s unique needs. Monitors patient progress, evaluates outcomes, and adjusts care strategies as necessary to optimize recovery and well-being. Maintains accurate and detailed documentation of all clinical interactions, assessments, and interventions in compliance with regulatory requirements. Demonstrates strong clinical judgment, critical thinking, and problem-solving skills to address complex patient needs efficiently.
Provide comprehensive healthcare services to patients by collecting medical histories, performing physical examinations, ordering diagnostic tests, administering appropriate treatments, monitoring patient progress, and delivering health education presentations.
Provide clinical care to patients at healthcare facilities while overseeing the management of opportunistic infections.
Implement SHOCK’s established health standards for treatment and patient management.
Make sure to promptly assess and direct clients who require additional care or intervention.
Provide guidance and counsel to patients, clients, and staff regarding health-related matters.
Address inquiries regarding patient information, laboratory requests, radiographic studies, prescription requests, and other related matters in a timely and professional manner.
Coordinate and schedule appointments for specialist consultations, diagnostic imaging (such as x-rays), laboratory tests, and other medical services, ensuring that patients receive clear instructions and relevant information regarding their upcoming procedures.
Patient Records and Confidentiality involve maintaining the highest standards of accuracy, integrity, and security for all medical documentation while ensuring strict adherence to privacy regulations. This role requires a meticulous approach to organizing, updating, and retrieving patient information with precision, as well as safeguarding sensitive data against unauthorized access or breaches. Candidates must possess a strong understanding of confidentiality protocols, including HIPAA compliance, and demonstrate exceptional discretion in handling protected health information. Additionally, the position entails verifying the completeness and correctness of records, facilitating efficient information sharing among authorized personnel, and assisting in audits or inspections to confirm regulatory compliance.
Responsibilities include the regular maintenance and thorough review of patient records, charts, and all other relevant documentation to ensure accuracy and completeness.
Gather and organize clinical data to produce comprehensive reports.
Gather and organize data to support research initiatives focused on clinical services.
Ensure strict adherence to patient confidentiality protocols at all times. Safeguard sensitive information in accordance with established privacy standards and regulatory requirements. Handle patient data with the utmost discretion and integrity to protect individual rights and maintain trust.
Other duties include: conducting comprehensive feasibility analyses to evaluate project viability, coordinating cross-functional team efforts to ensure seamless workflow integration, preparing and presenting detailed reports to stakeholders, overseeing compliance with regulatory standards and industry best practices, managing vendor relationships to secure optimal procurement terms, and implementing continuous improvement initiatives to enhance operational efficiency.
Facilitate ongoing medical education and health training initiatives as necessary to meet evolving professional and community health needs.
Collaborate with colleagues and staff from diverse roles to uphold and enhance the standard of service delivery.
You are responsible for the proper care and management of all assigned equipment and must promptly report to the line manager whenever necessary.
We seek a candidate with a robust foundation in the specified competencies, including relevant knowledge, hands-on experience, and essential attributes or skills. The ideal applicant must demonstrate proficiency in key areas through proven work experience and a track record of success in similar roles. Strong analytical abilities, effective communication, and adaptability are required to excel in this position. Additionally, familiarity with industry-standard tools and methodologies is expected to ensure seamless integration and high performance.
Applicants must possess a relevant academic qualification, typically a bachelor’s degree or higher in a related field, from an accredited institution.
A bachelor’s degree in Clinical Medicine and Community Health or a diploma in Clinical Medicine and Surgery is required.
Seeking a candidate with a proven track record of professional excellence, evidenced by relevant certifications, advanced degrees, or extensive industry experience in the specified field. The ideal applicant will demonstrate a commitment to ongoing education and adherence to industry standards, ensuring compliance with regulatory and ethical requirements. Strong analytical, problem-solving, and communication skills are essential for collaborating effectively with teams and stakeholders. Prior leadership or supervisory experience is highly valued, as is familiarity with emerging technologies and methodologies pertinent to the role.
Clinical experience of at least three to five years in a hospital or healthcare facility, including direct patient care, is required.
Registered Clinical Officer with a preference for candidates trained at the Kenya Medical Training College (KMTC).
Registration with the Clinical Officers Council and possession of a current, valid practicing license are essential prerequisites for this position.
Professional HIV training and/or hands-on experience in the field is required.
Must possess specialized qualifications specifically tailored to the role, including unique skills and job-specific competencies essential for success. These prerequisites are determined based on the distinct demands of the position and may encompass industry-specific certifications, advanced technical proficiencies, or specialized experience deemed critical for optimal performance.
Professional experience in community-based healthcare delivery or service provision within underserved populations is strongly preferred.
Possesses expertise in general medicine, primary healthcare, and the treatment of prevalent medical conditions.
Proven experience in the management of opportunistic infections and conditions frequently observed in resource-limited environments.
Proven expertise in managing patient referrals and facilitating access to specialized healthcare services.
Skilled in operating medical and clinical instruments essential for accurate diagnosis and effective treatment.
A skilled professional must demonstrate proficiency in obtaining detailed patient medical histories, conducting comprehensive physical examinations, and ordering relevant diagnostic tests. They are expected to accurately diagnose conditions, prescribe appropriate treatments, and ensure continuous patient follow-up to monitor progress and outcomes effectively.
Execute routine and minor surgical interventions as clinically indicated.
Functional proficiency encompasses a range of essential abilities that are critical to performing the role effectively. These include a strong command of communication, both written and verbal, to articulate ideas clearly and collaborate efficiently with team members. Problem-solving skills are equally vital, enabling the successful identification of issues and the implementation of effective solutions. Attention to detail ensures accuracy and consistency in all tasks, while adaptability allows for seamless navigation through changing priorities and challenges. Proficiency with relevant software and tools further enhances operational efficiency and quality.
As a seasoned professional in the healthcare field, you bring extensive hands-on experience and specialized knowledge to deliver exceptional patient care. Your deep understanding of medical protocols, diagnostic techniques, and treatment methodologies ensures optimal outcomes and adherence to evidence-based practices. With a commitment to continuous learning, you stay current with the latest advancements in the field, integrating innovative solutions to enhance clinical efficiency and patient satisfaction. Your ability to assess complex medical conditions, develop tailored care plans, and collaborate effectively with interdisciplinary teams positions you as a vital asset in any healthcare setting.
Proficiently oversee patient care by coordinating appointments, ensuring seamless communication between healthcare providers and patients, and maintaining accurate medical records. Collaborate with multidisciplinary teams to develop and implement individualized treatment plans, addressing patient needs with compassion and efficiency. Monitor patient progress through regular follow-ups, promptly addressing concerns and facilitating access to additional resources or specialists as required. Demonstrate strong organizational skills to manage schedules, prioritize tasks, and ensure compliance with healthcare regulations and protocols.
We are seeking a skilled professional to manage referral processes and coordinate critical activities to ensure seamless operations. The ideal candidate will facilitate connections between clients, service providers, and internal teams, while maintaining accurate records and tracking progress. Responsibilities include establishing referral networks, monitoring outcomes, and ensuring compliance with established protocols. Strong interpersonal skills, attention to detail, and the ability to work collaboratively across departments are essential. Experience in referral systems or coordination roles is preferred.
Medical Records Management involves overseeing the organization, accuracy, and accessibility of patient health information to ensure compliance with regulatory standards and operational efficiency. Professionals in this field are responsible for maintaining confidential records, updating data systems, and facilitating the secure exchange of information between healthcare providers. They also play a critical role in auditing records for completeness, accuracy, and adherence to legal requirements, while ensuring seamless integration with electronic health record (EHR) systems. Strong attention to detail, proficiency in data management software, and a commitment to maintaining patient privacy are essential for success in this role.
Medical Equipment Management professionals oversee the acquisition, maintenance, calibration, and documentation of medical devices to ensure compliance with regulatory standards and operational efficiency. They coordinate with vendors, clinical staff, and maintenance teams to facilitate timely repairs and upgrades while minimizing downtime. In addition, these specialists develop and implement inventory control systems, track equipment usage, and perform risk assessments to mitigate potential hazards. Strong analytical skills, attention to detail, and familiarity with healthcare regulations are essential for success in this role.
Behavioral competencies and personal attributes sought include strong interpersonal skills, demonstrating the ability to collaborate effectively within a team environment. Candidates should exhibit excellent communication abilities, both written and verbal, alongside a proactive approach to problem-solving and a dedication to continuous professional development. The ideal individual will possess leadership qualities, adaptability to varying situations, and a commitment to fostering an inclusive and supportive workplace culture. Additionally, sound organizational skills, attention to detail, and the capacity to manage multiple priorities under pressure are essential.
Demonstrates meticulous attention to detail, ensuring accuracy and precision in all tasks.
Our role requires a strong commitment to empathy and a dedicated focus on patient-centered care, ensuring each individual’s unique needs and preferences are prioritized throughout their treatment journey.
Upholding ethical standards and demonstrating unwavering integrity are fundamental to this role. Candidates must exhibit a strong commitment to honesty, transparency, and adherence to legal and professional obligations in all actions and decisions. The position requires a consistent demonstration of moral principles, accountability in conduct, and a dedication to fostering trust within the organization and with external stakeholders.
Skilled in analyzing complex situations and identifying effective solutions, you will evaluate various options and make well-informed decisions with a focus on achieving optimal outcomes. Your ability to think critically and resolve challenges efficiently will be essential in driving productivity and innovation within the team. Demonstrated experience in addressing obstacles and implementing strategic resolutions will be highly valued.
To thrive in this dynamic environment, the ideal candidate must demonstrate resilience and versatility when facing evolving challenges and shifting priorities. The ability to adjust quickly to new circumstances and modify approaches as needed is critical to success in this role. Strong problem-solving skills and a willingness to embrace change are essential traits for navigating the demands of this position effectively.
Interested applicants should submit their applications through the designated method of application.
We embrace equal opportunity employment and recognize the importance of diversity within our organization. All applicants are invited to submit their applications, accompanied by a thorough cover letter and curriculum vitae, to recruitment@shofco.org. Kindly ensure the subject line reads “Clinical Officer-Mathieu” for clarity. Only candidates who meet the selection criteria will be notified. Applications must be received by June 20, 2026.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
3 - 5 years
