Kenya Tea Packers Ltd (KET EPA), our valued client, stands as the premier tea blending, packaging, and distribution enterprise in Kenya and abroad, with a distinguished 47-year history. Renowned for its pioneering approaches, KET EPA provides tailored branding solutions and contract packaging, alongside an extensive and premium selection of more than 50 products—spanning black, flavored, green, purple, white, and orthodox teas, as well as herbal infusions and bottled water. To support its ongoing expansion and strategic achievements, the company is now seeking to appoint highly skilled, proactive, and exceptional professionals for the following role:
To deliver exceptional service and support, this role focuses on achieving excellence in all operational duties while maintaining a customer-centric approach. The responsibilities include overseeing daily workflows, ensuring adherence to company policies, and collaborating with cross-functional teams to enhance efficiency. Key requirements entail a minimum of three years of relevant experience, strong communication skills, and proficiency in industry-standard software tools. Additionally, the ideal candidate must demonstrate problem-solving abilities, adaptability to changing priorities, and a commitment to continuous improvement.
The ICT Assistant – Network Administration position, which reports to the Head of ICT, is tasked with evaluating information risks and coordinating the remediation of identified vulnerabilities related to IT security and risks across Kenya Tea Packers. This role involves collaborating with the Database Administrator, Business Intelligence, and Reporting teams to manage ICT system support effectively. Additionally, the position is responsible for ensuring secure network connectivity within Keep offices, as well as maintaining the integrity and security of the company’s systems.
Oversee and execute core duties and responsibilities essential to the position, ensuring alignment with organizational objectives and performance standards. Facilitate daily operations by managing key tasks, coordinating with cross-functional teams, and maintaining adherence to established policies and procedures. Conduct regular evaluations of workflows to identify opportunities for enhancement, while providing guidance and support to team members to foster productivity and professional development. Ensure compliance with industry regulations, safety protocols, and quality assurance measures to uphold operational integrity. Collaborate with stakeholders to address challenges, implement solutions, and achieve departmental goals efficiently and effectively.
Evaluates key connectivity performance indicators—including availability, utilization, throughput, and latency—to ensure optimal network functionality. Additionally, oversees the strategic selection, installation, configuration, and testing of ICT equipment to maintain system reliability and efficiency.
Oversee all communications and troubleshoot networking issues by proactively implementing preventative strategies for the IT Network, systems, and software applications.
Present detailed findings and recommendations regarding identified vulnerabilities to the Head of ICT for implementation of corrective measures.
Conduct vulnerability assessments employing IT security tools and established methodologies to identify and document any IT security or risk vulnerabilities present within the network, systems, and software applications.
Establishes network specifications by collaborating with users, evaluating workflow, access, information, and security needs, and designing router administration, which includes configuring interfaces and selecting routing protocols.
Maintains optimal network performance through proactive monitoring and analysis, as well as performance tuning; resolves network issues efficiently; and escalates unresolved problems to external vendors as needed.
Develops and implements network access protocols while continuously monitoring and evaluating network performance to ensure security. Maintains comprehensive and up-to-date documentation of network configurations and security measures to support operational integrity and compliance.
Conducting regular assessments of firewall rules, configurations, and logs in partnership with the Head of Enhanced Cyber Defense and Security to establish access privileges, control frameworks, and resource allocations.
Support the ICT Manager by evaluating and proposing enhancements to critical ICT policies, including the Disaster Recovery Plan, the Company Technology Infrastructure and Systems Strategy, and the Business Continuity Planning Standard Operating Procedures (SOP).
The ICT support helpdesk system is maintained, updated, and monitored to ensure seamless operations. Additionally, the role involves delivering prompt, professional, and ongoing assistance to all users of the information and telecommunication systems.
Deliver foundational training and technical assistance to users on network access and the operation of multiple software applications while collaborating with the ICT Manager to ensure accurate documentation of all information systems.
Collaborate with vendor support representatives to assess and revise service level agreements (SLAs) while addressing technical challenges related to end-user hardware, software, and MPLS/SD-WAN/internet connectivity.
Ensure that all PCs, laptops, and servers within the domain and network operate with licensed and up-to-date operating systems and the latest endpoint security versions.
Verify that all computers integrate smoothly with a variety of systems, including validation systems, file servers, email servers, application servers, and administrative systems.
Collaborate with the Head of ICT to develop the annual ICT training capital expenditure (CAPEX) and operational expenditure (OPEX) budgets.
Execute any additional responsibilities as delineated by the Systems Administrator or the Head of ICT.
Key Result Areas:
The position encompasses the following key responsibilities and obligations.
Design, implement, and maintain network infrastructure, security architecture, and support systems to ensure optimal performance, reliability, and protection against cyber threats.
We conduct comprehensive penetration testing and vulnerability assessments to evaluate the security posture of information systems. Our team identifies potential weaknesses and security gaps through rigorous testing methodologies. This role requires expertise in assessing network infrastructures, applications, and systems to uncover vulnerabilities that could be exploited by malicious actors. Proficiency in tools such as Metalloid, Burp Suite, and Map, along with a deep understanding of security frameworks and compliance standards, is essential. The ideal candidate will have hands-on experience in ethical hacking, risk analysis, and remediation strategies to enhance system defenses.
Manages the daily operations related to threat and vulnerability management, ensuring proactive identification and mitigation of risks to safeguard organizational assets.
Deliver comprehensive technical assistance to end users, addressing inquiries and resolving issues promptly and efficiently. Troubleshoot hardware, software, and network problems while ensuring minimal disruption to operations. Maintain detailed records of support interactions in the designated ticketing system, documenting solutions and escalating complex issues to senior team members as needed. Stay current with product updates, emerging technologies, and industry best practices to enhance service quality. Collaborate with cross-functional teams to identify recurring issues and recommend improvements to systems or processes. Uphold service level agreements (SLAs) by meeting response and resolution time targets.
Develop strategies for the deployment and integration of new hardware and software solutions. Facilitate the firmware updates and application upgrades to ensure optimal performance and security.
Liaise with vendors to address and resolve software and hardware issues, ensuring alignment with technical specifications and service level agreements.
We seek candidates who demonstrate exceptional proficiency in critical competencies, including leadership, strategic thinking, problem-solving, and effective communication. The ideal applicant will exhibit strong analytical skills, adaptability to evolving business environments, and a commitment to fostering collaborative team dynamics. Proficiency in project management, data-driven decision-making, and stakeholder engagement is essential. Additionally, the role demands a results-oriented mindset, ethical integrity, and a dedication to continuous professional development. Experience in [specific industry/field, if applicable] and a track record of delivering measurable outcomes are highly preferred.
We seek a candidate with a comprehensive grasp of computer hardware and its seamless integration within computing systems and databases. The ideal professional will demonstrate a keen awareness of the capabilities and limitations inherent to diverse hardware components.
Networking encompasses a broad understanding of network connectivity principles, system integration methodologies, and established communication protocols.
Proficiency in software development principles, methodologies, and industry standards is essential.
Operating and Database Systems: Responsibilities include installing, upgrading, and maintaining operating systems and databases, as well as distributing and updating software packages. The role also involves performance monitoring and tuning of operating systems and databases to ensure optimal functionality and efficiency.
Demonstrates strong problem-solving capabilities by leveraging a comprehensive understanding of diverse technologies to develop practical and efficient solutions.
Proficient in articulating intricate technical details in an accessible manner, ensuring clarity for diverse audiences while maintaining accuracy and precision in communication.
Organizational skills: Demonstrated capability to systematically arrange tasks, manage priorities, and ensure efficient workflow execution.
Required Knowledge and Skills:
A bachelor’s degree in computer science, engineering, or a related field is essential. Proficiency in programming languages such as Python, Java, or C++ is mandatory. Experience with databases, particularly SQL, and familiarity with software development methodologies like Agile or DevOps are also necessary. Strong analytical and problem-solving skills are required, along with the ability to work collaboratively in a team environment. Excellent communication skills are needed to articulate technical concepts clearly to both technical and non-technical stakeholders. Candidates should possess at least three years of relevant work experience in a similar role.
The position requires a candidate who demonstrates proficiency in the following key areas.
A bachelor’s degree in Computer Science or Information Technology is required for this position.
A minimum of two years of hands-on experience in Network Administration is required.
Network & Security Certification: Candidates must possess a recognized certification such as CCNA or CEA or an equivalent credential to be considered for this role.
With a proven track record in executing network installations and performing complex configurations, the ideal candidate will bring hands-on expertise to optimize system performance and ensure seamless connectivity. The role demands proficiency in implementing and maintaining network infrastructure, troubleshooting technical issues, and adhering to industry best practices for security and scalability. Strong problem-solving skills and the ability to work under pressure are essential to meet operational demands and support organizational goals.
Seasoned in the intricacies of network infrastructure and protocols, with a comprehensive understanding of both theoretical principles and practical applications. Demonstrates expertise in designing, implementing, troubleshooting, and optimizing complex network environments to ensure seamless connectivity, security, and performance. Proficient in configuring routers, switches, firewalls, and other networking devices, as well as monitoring network traffic and resolving connectivity issues. Strong problem-solving skills with the ability to diagnose and resolve network-related challenges efficiently. Familiarity with network security measures, such as VPNs, intrusion detection/prevention systems, and access control mechanisms. Keeps abreast of emerging technologies and industry best practices to maintain a high-performing network environment.
Proven expertise in the installation, configuration, and troubleshooting of routers.
Interested candidates meeting the required qualifications are encouraged to submit their application by email to jobshag@hcsaffiliatesgroup.com, with the position title included in the subject line. Applications must include a Motivation Letter specifying the role applied for, along with current and expected salary details, a Curriculum Vitae, and the names and contact information of three professional references. As an Equal Opportunity Employer, the organization welcomes applications from all qualified individuals. Please note that the application deadline is Wednesday, June 10, 2026. Only candidates selected for an interview will be notified.
Qualifications
BA/BSc/HND
Experience Required
2 years
