Job purpose
To prioritize retailer engagement through on-site visits, enhancing brand recognition and improving SIM and Float performance, while ensuring optimal visibility and merchandising standards at point of purchase for SOS and Trash agents.
Oversee and execute core duties essential to the role, including but not limited to strategic planning, team leadership, and operational oversight. Develop and implement policies, procedures, and best practices to enhance efficiency, productivity, and compliance with organizational standards. Collaborate with cross-functional teams to align projects with company objectives, ensuring seamless integration of resources and expertise. Monitor performance metrics to identify trends, address gaps, and drive continuous improvement. Serve as a primary point of contact for stakeholders, providing clear communication, resolving escalated issues, and fostering collaborative relationships. Stay abreast of industry advancements and regulatory changes to maintain competitive advantage and ensure adherence to legal and ethical guidelines.
Effectively oversee the identification and recruitment of Agents by targeting mobile money outlets and high-traffic retail stores through SSO and Agent Recruitment & Mapping initiatives.
Regular visits must be conducted to SOS and agents as per the agreed route and beat plans to maintain call rates.
Provide and deliver essential business tools required for seamless transactions at both SSO and agent outlets, ensuring proper implementation. Additionally, conduct comprehensive training sessions for SOS and Trash Agents, equipping them with the necessary knowledge and skills to execute processes efficiently.
Conduct anti-money laundering (AML) training sessions for agents, focusing on compliance with AML regulations and the Know Your Customer (KYC) process as it pertains to the SIM REG framework. Additionally, provide specialized training for service support officers (SOS) on KYC procedures within the SIM REG context to ensure adherence to regulatory standards.
The team is responsible for managing float and stock coverage, as well as overseeing sales activities. They must diligently enforce the 1.5x stock rule for agents while ensuring Sales Support Officers (SOS) maintain sufficient stock of SIM cards for new registrations and activations.
Develop and enforce merchandising standards by ensuring the availability of necessary merchandising materials at SOS and Agent outlets.
The ideal candidate must possess a combination of academic credentials and relevant professional experience, demonstrating expertise in the field. A minimum of a bachelor’s degree in a related discipline is required, with advanced degrees or specialized certifications preferred for certain roles. Candidates should exhibit a proven track record of success in similar positions, supported by verifiable references or portfolio samples. Strong analytical, communication, and problem-solving skills are essential, along with the ability to thrive in a fast-paced, collaborative environment. Familiarity with industry-specific tools, methodologies, and regulations is also a key requirement.
A degree in Business, Marketing, or a related field, whether at the diploma or bachelor’s level, is required for this position.
Seeking an individual with a proven track record in [specific industry/experience] or a related field, possessing at least [X] years of hands-on experience in [specific tasks/roles]. A demonstrated ability to [key skill 1], [key skill 2], and [key skill 3] is essential. The ideal candidate will have successfully managed [specific responsibility/outcome], ensuring [specific result or quality standard]. Strong proficiency in [tool, software, or methodology] is required, along with excellent problem-solving and communication skills to collaborate across teams and drive results. Experience in [industry-specific context, if applicable] is highly valued.
With a minimum of one year of experience in sales and distribution roles within the Fast-Moving Consumer Goods (FMCG) or telecommunications (Telcos) sectors, candidates should demonstrate a proven track record in driving revenue growth and managing key accounts.
We seek a candidate with a strong background in [relevant field/competency], demonstrating expertise in [specific skills or areas]. The ideal applicant must exhibit exceptional problem-solving abilities, coupled with advanced analytical and organizational talents. Proficiency in [specific tools, software, or methodologies] is essential, along with a proven track record of [relevant experience or achievements]. Excellent communication skills are required to liaise effectively with stakeholders at all levels. The role demands meticulous attention to detail, adaptability in dynamic environments, and a commitment to delivering high-quality results. Prior experience in [specific industry or function] is highly desirable, and the ability to work collaboratively within cross-functional teams is a must.
We prioritize a customer-centric approach, emphasizing responsiveness to client needs and delivering exceptional service at every interaction. This role requires a commitment to understanding customer requirements, resolving inquiries efficiently, and ensuring high levels of satisfaction. Strong communication skills, adaptability, and a proactive mindset are essential to meet and exceed expectations while addressing challenges with professionalism and care.
Effective communication and persuasive abilities are essential for this position, enabling proficient engagement in discussions, deal-making, and compromise to achieve desired outcomes. You will leverage these skills to navigate complex scenarios, foster agreements, and secure advantageous terms while maintaining strong professional relationships.
Networking and cultivating strategic partnerships are essential components of this role, requiring a proactive approach to establishing meaningful connections with key stakeholders, industry leaders, and potential collaborators. The position demands strong interpersonal skills, the ability to engage diverse audiences, and a keen aptitude for identifying mutually beneficial opportunities to drive growth and innovation. Responsibilities include maintaining existing relationships, expanding the professional network, and representing the organization with professionalism and credibility at industry events, conferences, and meetings. Candidates should possess a track record of successful partnership development, excellent communication abilities, and a results-driven mindset to contribute effectively to the organization’s objectives.
Analytical thinking is essential for evaluating complex information, identifying patterns, and deriving actionable insights from data. Professionals in this role must possess strong problem-solving abilities, attention to detail, and proficiency in interpreting numerical or qualitative information. They are responsible for dissecting issues, assessing risks, and formulating structured solutions to support informed decision-making across various business functions. Additionally, they leverage logical reasoning and evidence-based methodologies to enhance operational efficiency and strategic planning.
Applicants who fulfill the specified criteria are invited to submit their application letter, salary expectations, and a comprehensive CV, along with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The email subject line should include “TDR SI AYA TOWN,” and candidates must clearly state their preferred location in their application.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
