About the Role
The position involves expanding the Retail Sales portfolio, optimizing the balance sheet, and leading sales staff to control expenses while enhancing overall profitability.
Manages and oversees critical client relationships with a focus on ensuring satisfaction, retention, and growth of key accounts. Responsible for developing and executing strategic account plans tailored to meet both client objectives and organizational goals. Acts as the primary point of contact for high-value clients, addressing concerns promptly and proactively identifying opportunities for upselling or cross-selling. Monitors account performance metrics to track progress against targets and adjusts strategies as needed to drive revenue and profitability. Collaborates with cross-functional teams—including sales, marketing, and customer support—to ensure seamless service delivery and alignment with client expectations. Maintains a deep understanding of industry trends and competitive landscape to anticipate client needs and provide proactive solutions. Ensures contract compliance and renewal processes are managed efficiently while mitigating risks associated with account retention.
Set ambitious targets for customer growth and retention in every business segment, including deposits, lending, Cards, and non-funded income (NFL), to ensure sustained expansion and engagement.
Skilled professionals are sought to drive deposit growth initiatives, employing strategic approaches to attract and secure diverse funding sources. Key responsibilities include identifying viable opportunities to enhance deposit volumes across various customer segments, analyzing market trends to inform product and service offerings, and implementing targeted campaigns to engage potential depositors. Requirements encompass a strong understanding of financial products, exceptional interpersonal skills to foster customer relationships, and proficiency in data analysis to assess performance metrics and optimize strategies. Experience in retail banking or financial services, coupled with a track record of meeting deposit targets, is highly desirable.
Develop and oversee the execution of Branch sales strategies with a strong emphasis on segment-focused and customer-centric needs-based selling approaches, ensuring alignment with organizational objectives. Drive key initiatives to maximize sales performance while continuously monitoring progress and adjusting tactics as necessary to meet evolving market demands.
Develop and enhance regional sales toolkits, client-facing materials, and training programs to accurately represent the diverse target propositions.
Conducting performance management involves facilitating daily, weekly, and monthly evaluations with the sales team to maintain high levels of engagement and ensure consistent progress toward achieving targets.
Cost management involves strategically overseeing expenses to maximize efficiency, while revenue generation focuses on identifying and capitalizing on opportunities to increase income streams through innovative strategies and market expansion efforts.
Optimize the acquisition of low-cost deposits to minimize funding expenses.
People management
Effective HR standards and strategies must be implemented, while succession planning is overseen and key talent is retained, all supported by rigorous performance management discipline.
Provide ongoing, individualized coaching and training to the sales team to ensure consistent attainment of sales objectives, member retention, and strengthened member relationships.
Regularly evaluate sales staff performance and promptly implement corrective measures as needed.
Motivate the sales team to achieve peak productivity levels.
Foster a collaborative team environment that strengthens mutual support and drives collective productivity.
Develop and implement tailored training programs for branch staff to ensure the effective and efficient execution of their roles and responsibilities.
Maintain discipline and ensure strict compliance with the sales staff code of ethics.
Oversee the planning and implementation of the leave schedule for branch sales staff.
Develop and enforce robust protocols designed to eliminate mis-selling, misrepresentation, and fraudulent activities while ensuring strict adherence to customer data confidentiality standards.
Ensure the team strictly adheres to all Know Your Customer (KYC) guidelines and established procedures, while fully complying with relevant local regulatory mandates and embracing industry best practices.
To guarantee adherence to all relevant anti-money laundering protocols, the incumbent is responsible for ensuring the team’s compliance and, specifically, for escalating any suspicious activity to the designated Unit Money Laundering Prevention Officer.
Seeking a candidate with a bachelor’s degree in accounting, finance, or a related field, along with a minimum of three years of progressive experience in auditing, financial analysis, or risk management. Proficiency in GAAP and IFRS standards, as well as advanced Excel skills, is essential. Strong communication and interpersonal abilities are required to collaborate with stakeholders and present findings effectively. Certification such as CPA or CIA is preferred.
A recognized institution must award a bachelor’s degree or higher in a business-related discipline.
With at least five years of hands-on sales leadership experience in the banking sector, you will bring a proven track record of driving revenue growth and managing high-performing teams. This role demands a deep understanding of banking products, client relationship strategies, and regulatory compliance to deliver exceptional results. Your expertise in sales operations, performance metrics, and team development will be critical to achieving business objectives.
Possess a comprehensive understanding of banking operations, including core processes, regulatory frameworks, and transactional workflows.
Demonstrated proficiency in analytical reasoning and problem-solving capabilities is essential for success in this role.
Uphold the highest standards of integrity and ethical conduct in all professional interactions and decision-making processes.
Attentive to details
Qualifications
BA/BSc/HND
Experience Required
5 years
