Crafting and enhancing professional profiles, systems, and processes to streamline operations and boost productivity. This role is responsible for managing and refining workflows, ensuring alignment with organizational goals, and identifying opportunities for improvement. Key duties include overseeing project execution, collaborating with stakeholders, and implementing best practices to achieve operational excellence. The position requires strong analytical, leadership, and communication skills, along with proficiency in relevant tools and methodologies to drive efficiency and innovation.
The position serves as the primary liaison for customers, fostering exceptional customer experiences while actively promoting services to both prospective and current clients. This role is instrumental in expanding the business across both asset and liability portfolios, as well as driving revenue streams in alignment with predefined targets set by the segment head.
Ensures the maintenance and expansion of existing customer relationships while increasing their share of wallet through strategic engagement and effective portfolio management. Prioritizes the development of Shariah-compliant financing solutions and nurtures the overall Barak ah Banking portfolio across all branch locations.
Oversee and execute critical duties encompassing a wide array of operational, strategic, and administrative functions integral to organizational success. Ensure alignment with established objectives through meticulous planning, resource allocation, and performance monitoring. Collaborate cross-functionally to streamline processes, enhance efficiency, and drive sustainable growth. Foster a culture of accountability, innovation, and continuous improvement while adhering to compliance standards and best practices. Manage stakeholder relationships, mitigate risks, and provide data-driven insights to support informed decision-making at all levels.
Proactively engage with prospective clients to present and promote Bank products and services.
Establish and deepen relationships with current clients by identifying opportunities for cross-selling and broadening their engagement with our services.
Organize and facilitate recurring meetings aimed at nurturing client relationships and broadening professional networks.
Compile essential financial and non-financial documents required for conducting a thorough credit analysis.
Formulate and execute strategic initiatives aimed at expanding the designated portfolio’s scope and impact.
Serve as the primary liaison between the company and clients, overseeing account management and ensuring timely responses to inquiries.
Cultivate robust client relationships and participate in events to enhance engagement.
Tailor banking solutions to align with each client’s operational requirements and business objectives.
Provide outstanding customer service while advising clients on a wide range of investment products to meet their financial objectives.
Present findings, suggest resolutions, and offer necessary compromises to facilitate progress.
Deliver tailored solutions to a broad client base, encompassing micro, small, and medium-sized enterprises (MSMEs) as well as larger small and medium-sized enterprises (SMEs), ensuring each organization’s distinct requirements are effectively met.
Ensure adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations while meticulously analyzing financial data, negotiating favorable terms, and streamlining operational processes to optimize service delivery.
Academic Qualifications:
A bachelor’s degree in finance, accounting, economics, or a related field is required. Candidates with a master’s degree or professional certifications such as CPA, CFA, or ARCA will be given preference. Proficiency in financial modeling, data analysis, and advanced Excel is essential. Prior experience in a financial reporting, auditing, or analytical role is highly advantageous. Strong analytical skills and attention to detail are mandatory for this position.
A Bachelor’s degree in a Social Science discipline or a closely related field is required.
Proficient in Islamic Banking principles and holds relevant certifications in the field.
Professional Qualifications / Membership to professional bodies / Publication:
A demonstrated commitment to professional growth through relevant certifications, affiliations with recognized industry associations, and contributions to scholarly or trade publications are essential. Candidates must hold current memberships in pertinent professional organizations and may be required to provide evidence of ongoing education or specialized training. Additionally, a history of published work—whether in journals, magazines, books, or other reputable platforms—will be considered an asset.
Seeking a candidate with a pertinent professional qualification.
Professional body membership in a pertinent field is required.
Seeking candidates with a proven track record of relevant professional experience. Minimum experience requirements vary by role, typically ranging from entry-level to senior positions. Candidates must possess hands-on experience in their respective fields to be considered for this opportunity. Prior to work experience in a similar capacity is highly desirable to ensure a seamless transition and immediate contribution to the team.
A minimum of four years of pertinent experience within a comparable organization is required.
With a focus on core competencies, the ideal candidate will demonstrate exceptional proficiency in strategic planning, project management, and cross-functional collaboration. Essential requirements include a minimum of five years of relevant experience in a leadership role, along with a proven track record of driving operational efficiency and delivering measurable results. The successful applicant must possess strong analytical skills, adaptability to dynamic environments, and the ability to inspire and lead high-performing teams. Additionally, exceptional communication skills, both written and verbal, are required to effectively engage stakeholders at all levels.
Demonstrates exceptional leadership capabilities and the ability to guide teams effectively.
Demonstrates executive-level composure, professionalism, and strategic thinking in all interactions and decision-making processes.
Exhibit unwavering ethical standards and honesty in all professional interactions and decision-making processes.
Proven ability to communicate effectively and build strong interpersonal relationships in diverse settings.
A comprehensive knowledge of the banking industry is required.
A comprehensive knowledge of banking products is essential, including familiarity with various account types, loan options, investment services, and other financial solutions offered by banks.
Skilled in cultivating and sustaining robust stakeholder relationships through effective communication and collaboration.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
4 years
