Job Description
You will be tasked with a range of responsibilities encompassing [insert responsibilities from original text]. In this role, you will be expected to [insert key responsibilities], ensuring adherence to established protocols. Additionally, you will collaborate with cross-functional teams to [insert collaboration duties], while maintaining a strong focus on [insert critical focus areas]. Your contributions will directly support [insert goals or outcomes], and you will be accountable for delivering high-quality results in a timely manner.
Customer inquiries are addressed through telephone calls, while debtor correspondence and collections are managed to ensure timely resolution.
The sales team conducts monthly reviews of debtors’ accounts and maintains consistent follow-up on credit control issues to ensure timely collections and financial stability.
Collaborating closely with the customer service team, this role involves facilitating the release of orders and addressing customer inquiries to ensure timely and accurate resolution.
The position involves overseeing shipping documentation and ensuring compliance with supply chain processes, including the preparation, verification, and distribution of shipping records. Responsibilities include coordinating with logistics teams, carriers, and customs authorities to streamline document flows and minimize delays. The role requires meticulous attention to detail, familiarity with international shipping regulations, and proficiency in relevant software systems. Strong organizational skills and the ability to manage multiple deadlines are essential for optimizing supply chain efficiency.
SSO handles updates to customer master data, facilitates the establishment of new customer accounts, processes credit notes, and manages payment allocations. This role requires meticulous attention to detail to ensure accuracy in all customer-related transactions.
NEW CUSTOMER ACQUISITION AND EXISTING CUSTOMER UPDATES: (15%)
Organize and maintain all necessary documentation—both internal and customer-facing—for new credit applications as well as the updating or amendment of existing customer terms.
Conduct credit reference checks for new account applications as required.
Responsible for preparing and submitting customer master change requests to the Single Sign-On (SSO) team for processing.
Maintain strict compliance with internal control procedures governing approvals and keep the filing system current at all times.
We are seeking a skilled professional to handle debt collection responsibilities, which will constitute approximately 30% of the role’s duties. The ideal candidate will possess strong communication skills to engage with clients and debtors effectively, ensuring compliance with financial regulations while maintaining professionalism. Responsibilities include negotiating repayment plans, documenting interactions, and following up on outstanding balances to recover funds efficiently. Experience in collections, a results-driven approach, and familiarity with debt collection software are preferred. The ability to handle sensitive situations with tact and adhere to company policies is essential for success in this position.
Consistently assess customer aging reports to pinpoint accounts that have exceeded payment terms, ensuring timely identification of delinquent balances.
To facilitate timely payments and recover outstanding balances, we engage with customers to initiate payment requests or pursue overdue accounts.
Update the SSO team regarding payment allocations as needed, ensuring all bank reconciliations are finalized by the month-end close for all received deposits.
Conducts monthly meetings with Sales Teams to review debtor accounts.
Ensure the achievement of quarterly aging and DSO targets.
Commence legal collection proceedings as and when necessary.
The role involves managing debtor administration, which accounts for 45% of responsibilities.
Compile customer reconciliations by comparing them against customers’ remittances, ensuring discrepancies are identified and resolved promptly. Conduct follow-ups on reconciling items and clear them in a timely manner to maintain accurate financial records and improve cash flow reconciliation efficiency.
Responsible for documenting all checks received from customers and facilitating their timely deposit into the bank each day.
Resolve customer inquiries effectively by collaborating closely with the Customer Service and Sales teams.
Prepare and distribute monthly Debtors Statements to customers following the month-end closing process.
Reduce bad debt provisions by strategically managing the accounts receivable portfolio to minimize the financial impact of uncollectible accounts.
Each month, you will be responsible for preparing and distributing reports that detail the aging status of debtors. This involves analyzing outstanding balances and categorizing them based on the duration of overdue payments. Your tasks will include compiling data from various sources, verifying its accuracy, and presenting it in a clear, structured format for stakeholders. Strong attention to detail and proficiency in data management tools will be essential to ensure timely and precise reporting.
We address and manage all incoming customer inquiries, either resolving them directly or escalating them to the appropriate team or individual for further handling.
The role requires a solid understanding of regulatory frameworks, with 5% of responsibilities dedicated to ensuring adherence to compliance standards. This includes monitoring changes in laws and industry regulations, implementing necessary adjustments to policies and procedures, and conducting regular audits to verify compliance. The ideal candidate will possess a keen attention to detail and the ability to interpret complex legal requirements, ensuring the organization operates within all applicable guidelines.
Facilitate the processing and ongoing oversight of credit facilities, ensuring adherence to the established authorization limit matrix.
Assist in conducting the yearly assessment and revision of customer credit limits to ensure alignment with current financial policies and risk tolerance levels.
Maintain accurate and current customer master data records at all times.
Our responsibilities include providing assistance throughout the annual statutory audit, conducting thorough reviews of the balance sheet, and supporting internal audit functions as needed.
GENERAL: (5%)
Review and distribute funds associated with transactions that are not linked to accounts receivable, ensuring proper processing and allocation in accordance with established financial protocols.
When necessary, conduct on-site visits to customers to assist in resolving account-related issues efficiently.
Ensure all communications and correspondence with debtors adhere to Avery Dennison’s professional standards, thereby reinforcing customer relationships and advancing all Customer Centricity initiatives.
Must have a minimum of 5 years of experience in a relevant field, with a proven track record of leadership and project management. Bachelor’s degree in a related discipline required; advanced degree preferred. Exceptional communication and interpersonal skills are essential, along with the ability to collaborate effectively in a team environment. Strong analytical and problem-solving capabilities are necessary to navigate complex challenges. Proficiency in industry-specific software and tools is mandatory, and familiarity with regulatory standards is highly desirable. Candidates should demonstrate a commitment to continuous learning and professional development.
Minimum qualifications include a Bachelor’s degree in a relevant technical field or equivalent practical experience, along with at least three years of hands-on experience in software development, system design, or a closely related discipline. Candidates should demonstrate proficiency in programming languages such as Python, Java, or C++, as well as familiarity with cloud platforms like AWS or Azure. Prior involvement in full-stack development, DevOps practices, or large-scale system architecture is highly valued. Strong problem-solving skills, collaboration in cross-functional teams, and a track record of delivering high-quality solutions are essential.
With at least five years of hands-on experience in debtors administration and comprehensive credit control functions, candidates must demonstrate proficiency in managing accounts receivable and ensuring timely payments.
Formal qualifications required for consideration include a relevant degree or diploma in a pertinent field, a minimum of three years of professional experience in a comparable role, and proficiency in industry-standard software tools. Candidates must demonstrate strong analytical skills, exceptional communication abilities, and a proven track record of delivering results in fast-paced environments. Additionally, certification in a specialized area may be advantageous, and familiarity with regulatory compliance standards is essential. The ideal candidate will exhibit leadership potential, adaptability, and a commitment to continuous professional development.
We are seeking a highly motivated Grade 12 student to join our team, bringing a strong foundation in academic excellence and a commitment to personal growth. The successful candidate will possess excellent communication skills, a proactive attitude, and the ability to work both independently and collaboratively within a team setting. Responsibilities include participating in classroom instruction, completing assignments on time, and demonstrating a willingness to engage in extracurricular activities that enhance the school community. The ideal candidate will exhibit strong organizational abilities, a passion for learning, and a dedication to contributing positively to the school environment.
A diploma in Credit Management would be considered advantageous.
Required Competencies:
• Strong analytical and problem-solving skills with the ability to evaluate complex information and derive actionable insights.
• Exceptional organizational and time-management capabilities to prioritize tasks and meet deadlines efficiently.
• Proficiency in data analysis tools and software, including advanced Excel and SQL, to process and interpret large datasets.
• Excellent verbal and written communication skills to convey technical information clearly to diverse stakeholders.
• Collaborative mindset with proven experience working effectively in cross-functional teams to achieve shared objectives.
• Leadership qualities to mentor junior team members and drive project success through motivation and guidance.
• Adaptability to thrive in a fast-paced environment with evolving priorities and business needs.
• Commitment to continuous learning and professional development to stay current with industry trends and best practices.
Fostering enduring customer relationships through exceptional service and consistent engagement is essential to our success. By understanding and anticipating client needs, we aim to create meaningful experiences that encourage repeat business and advocacy. This role requires a proactive approach to problem-solving, a deep commitment to customer satisfaction, and the ability to build trust and rapport with diverse clientele. Responsibilities include developing tailored loyalty programs, analyzing customer feedback to refine offerings, and collaborating across departments to ensure seamless service delivery. Strong interpersonal skills, data-driven decision-making, and a passion for exceeding expectations are critical to driving retention and long-term growth.
Cultivating strategic alliances and fostering collaborative relationships are central to this role, with a focus on developing mutually beneficial partnerships that drive organizational growth and innovation. The ideal candidate will possess strong interpersonal and negotiation skills, coupled with a proven ability to identify and engage potential partners. Responsibilities include prospecting, relationship management, and ensuring alignment with business objectives to maximize the value of each partnership. Experience in a similar capacity within a relevant industry is preferred, along with a track record of successfully securing and maintaining high-value partnerships.
Cultivating credibility and reliability is essential to fostering meaningful relationships with stakeholders and clients. This role prioritizes transparency and consistency to ensure alignment with organizational values and ethical standards. By demonstrating integrity in every interaction, the position supports the development of long-term partnerships and mutual success.
Effective communication is a critical requirement for this role, ensuring clear and concise exchanges with team members, stakeholders, and clients. Proficiency in verbal, written, and interpersonal communication is essential to convey ideas, provide updates, and resolve conflicts efficiently. The ability to adapt communication styles to diverse audiences and situations is also necessary to foster collaboration and achieve organizational goals. Strong listening skills and the capacity to articulate thoughts clearly are expected to enhance productivity and maintain positive working relationships.
By playing a pivotal role in the collective achievements of the team, you will help drive success and foster a collaborative environment where shared goals are met through coordinated effort and mutual support. Your contributions will enhance team performance, ensuring that objectives are accomplished efficiently and effectively while maintaining high standards of quality and professionalism.
We prioritize delivering exceptional service by thoroughly understanding and addressing the needs of our clients. This role requires a strong dedication to meeting customer expectations through attentive listening, clear communication, and proactive problem-solving. Key responsibilities include promptly responding to inquiries, resolving issues efficiently, and ensuring a consistently positive experience for every customer. A commitment to continuous improvement and a customer-centric mindset are essential for success in this position.
You will be responsible for evaluating information, analyzing potential outcomes, and making informed choices to drive organizational success. Your role involves assessing risks, weighing alternatives, and selecting the most effective course of action to achieve objectives efficiently. Strong problem-solving skills and the ability to prioritize tasks under pressure are essential. You must demonstrate sound judgment, adaptability, and a results-driven mindset to ensure optimal decision-making in dynamic environments.
Energy
Gaining Commitment
We oversee the continuous tracking and analysis of relevant data and systems to ensure accuracy, security, and operational efficiency. This role involves systematically collecting, evaluating, and reporting on key metrics to identify trends, anomalies, or potential risks. Responsibilities include maintaining up-to-date documentation, verifying the integrity of information, and promptly escalating any discrepancies or concerns to appropriate stakeholders. Proficiency in data monitoring tools and a keen attention to detail are essential for success in this position.
Initiating Action involves spearheading proactive measures to drive progress and achieve organizational objectives. This role requires a forward-thinking approach to identify opportunities, assess potential challenges, and implement strategic initiatives that enhance efficiency and effectiveness. Key responsibilities include analyzing current processes, developing actionable plans, and coordinating efforts across teams to ensure seamless execution. Candidates must demonstrate strong leadership, problem-solving skills, and the ability to motivate others to embrace change. Familiarity with project management tools and methodologies is essential, along with a track record of delivering measurable results in dynamic environments.
Effectively overseeing work processes, particularly in the area of time management, ensures timely completion of tasks and maximizes productivity. This involves meticulously planning, prioritizing, and allocating resources to meet deadlines while maintaining high-quality standards. Strong organizational skills and the ability to balance multiple responsibilities are essential to navigate shifting priorities and deliver consistent results.
Responsible for the strategic planning and efficient organization of tasks, projects, and resources to ensure optimal productivity and alignment with organizational goals. This role involves coordinating schedules, managing workflows, and establishing systems to streamline operations while maintaining clear communication and accountability across teams. Key responsibilities include prioritizing deliverables, allocating resources effectively, and monitoring progress to meet deadlines and objectives. Ideal candidates will demonstrate strong analytical skills, attention to detail, and the ability to adapt to changing priorities in a fast-paced environment.
Handles high-pressure situations calmly and efficiently, maintaining peak performance under demanding conditions without compromising quality or deadlines. Demonstrates resilience in fast-paced environments, adapting quickly to changing priorities while keeping a composed demeanor. Thrives in challenging scenarios where quick decision-making and problem-solving are essential.
Requires a strong foundation in technical and professional expertise, encompassing both theoretical understanding and practical application. Demonstrates proficiency in specialized methodologies, tools, and industry best practices essential for the role. Exhibits the ability to analyze complex problems, devise innovative solutions, and implement effective strategies to achieve desired outcomes. Maintains up-to-date knowledge of emerging trends, advancements, and regulatory requirements pertinent to the field to ensure continuous improvement and compliance. Strong analytical, problem-solving, and critical-thinking skills are necessary for interpreting data, evaluating risks, and making informed decisions. Effective communication and collaboration with cross-functional teams are vital to align efforts, share insights, and drive project success. Adapts quickly to evolving technologies and organizational needs while upholding high standards of quality and professionalism.
Tenacity
Sets and maintains high performance benchmarks to ensure consistent quality and productivity across all tasks. Establishes clear expectations for work output, efficiency, and adherence to established procedures, fostering an environment of accountability and continuous improvement. Monitors progress through regular evaluations and provides constructive feedback to support employee development and align individual contributions with organizational goals. Ensures compliance with company policies, industry standards, and regulatory requirements while promoting a culture of excellence and professionalism.
Resolving and navigating disputes effectively while fostering constructive dialogue to maintain a productive and harmonious work environment are essential duties of this role. Handling disagreements with diplomacy and tact ensures that team dynamics remain positive, and that issues are addressed promptly to prevent escalation. Strong interpersonal skills and emotional intelligence are required to mediate between parties, understand underlying concerns, and facilitate mutually agreeable solutions. A proactive approach to conflict prevention, coupled with the ability to remain composed under pressure, contributes significantly to maintaining a cohesive and efficient team atmosphere.
Qualifications
Diploma
Experience Required
5 years
