Job Summary
Operational support will be provided for underwriting processes, serving as the primary liaison between the underwriting team and customers to ensure seamless end-to-end service delivery. A strong proficiency with key stakeholders must be maintained at all times to meet work outputs and guarantee adherence to established governance and control requirements throughout the process.
We are seeking a highly motivated individual to join our team as a [Job Title], responsible for [primary responsibility 1], [primary responsibility 2], and [primary responsibility 3]. The ideal candidate will possess a [required skill or qualification 1], [required skill or qualification 2], and [required skill or qualification 3], along with [required skill or qualification 4], enabling them to excel in this role. Key responsibilities include [responsibility 1], [responsibility 2], and [responsibility 3], ensuring seamless operations and adherence to company standards. Additionally, the candidate must demonstrate strong [required soft skill], [required soft skill], and [required soft skill] to thrive in a collaborative environment. Proficiency in [specific tool or software] is required, and experience in [industry or field] is highly desirable. The successful applicant will work closely with [team or department] to achieve [specific goal or objective], contributing to ongoing innovation and growth within the organization.
Renewal notices, including relevant terms, must be dispatched 60 days prior to the renewal date.
Issuance of policy documents must be completed within the specified turnaround time.
Provide the claims department with the necessary documents and information promptly to facilitate efficient processing.
Review and oversee significant quotation requests to ensure accuracy, compliance, and alignment with organizational standards before finalizing approval.
Consistently maintain and strengthen relationships with current clients to foster long-term loyalty and minimize account turnover.
Provide support to the credit control team in managing financial operations, ensuring timely collection of receivables and adherence to credit policies. Conduct regular reviews of customer accounts to assess creditworthiness and monitor outstanding balances. Collaborate with sales and customer service teams to resolve discrepancies and mitigate potential risks. Maintain accurate records of credit transactions and generate reports to track performance metrics.
Develop and manage the retention portfolio to ensure alignment with strategic business objectives.
By evaluating potential risks, analyzing data, and proposing strategic policy measures, the role focuses on minimizing loss through proactive risk management.
Conducting thorough assessments to uncover potential risks within client portfolios, whether arising from operational practices, underwriting inquiries, or indications of fraudulent activity.
Collaborating with key internal stakeholders to develop and execute marketing strategies that drive market penetration and support business growth objectives.
Evaluating new or renewal business submissions by meticulously analyzing all provided information to determine appropriate course of action—whether approval, renewal, or denial.
Diligently manage and resolve customer escalations to ensure timely and satisfactory outcomes.
Driving growth involves fostering collaborative relationships with diverse distribution channels, including insurance brokers, agents, and bancassurance partners, to improve service accessibility and expand client reach.
Engaging with clients, agents, and brokers to finalize terms of coverage, pricing agreements, and service arrangements through structured negotiations.
Analyzing both group and individual renewal rates by leveraging customers’ background, industry specifics, and demographic data.
Delivering expert-level support to facilitate the thorough review, systematic classification, and accurate rating of applications.
Providing courteous and prompt assistance to customers, effectively managing difficult scenarios with confidence and professionalism.
Education and Experience Required: Candidates must possess a Bachelor’s degree in a relevant field, such as Computer Science, Engineering, or Mathematics, from an accredited institution. Additionally, a minimum of five years of professional experience in a related field is required, along with a proven track record in project management and leadership roles. Familiarity with industry-standard software and tools is essential, and certifications in the relevant domain are highly desirable.
A bachelor’s degree in a field such as insurance, business administration, finance, or a related discipline is required for this position.
Progress in the Insurance Professional Qualification program encompasses a structured pathway to enhance expertise in the insurance sector. Candidates are expected to demonstrate a comprehensive understanding of insurance principles, regulatory frameworks, and industry best practices. The program requires completion of rigorous coursework, passing standardized exams, and potentially fulfilling continuing education requirements to maintain certification. Additionally, participants must exhibit strong analytical skills, attention to detail, and ethical decision-making in their professional roles. Responsibilities include advising clients on risk management strategies, ensuring compliance with legal standards, and contributing to the development of innovative insurance solutions.
A minimum of three years of hands-on experience in underwriting is required.
Qualifications
BA/BSc/HND
Experience Required
3 years
