Responsibilities and duties include overseeing daily operations, ensuring compliance with regulatory standards, managing team performance, and implementing strategic initiatives to enhance productivity and efficiency. Additionally, the role involves coordinating cross-functional projects, analyzing workflows to identify areas for improvement, and fostering a collaborative work environment. The position requires strong interpersonal skills to engage with stakeholders, resolve conflicts, and support employee development. Proficiency in data-driven decision-making and adherence to organizational policies are essential to achieving departmental goals and maintaining operational excellence.
Are you experienced in the administration and management of Atlassian tools?
Are you skilled at evaluating user-reported issues, developing practical solutions, and implementing automation to enhance workflow efficiency?
Are you capable of spearheading the implementation of Jira Atlassian spaces, guaranteeing full functional coverage while adhering to project timelines?
Do you excel at facilitating seamless communication and collaboration among stakeholders, departments, and teams?
Are you skilled in developing deployment strategies, assigning resources, managing initiatives, and verifying adherence to established standards?
Are you skilled at crafting well-structured documentation and reports that enhance traceability and support data-driven decision-making?
We are seeking a skilled professional to oversee the complete Application Lifecycle Management process, ensuring seamless integration, deployment, and maintenance of software applications. The ideal candidate will have proven experience with ALM tools and methodologies, strong problem-solving skills, and the ability to collaborate with cross-functional teams. Responsibilities include managing application development, testing, deployment, and monitoring, as well as ensuring compliance with industry standards and organizational policies. The role demands a keen attention to detail, excellent communication abilities, and proficiency in relevant programming languages and frameworks.
Oversee the full lifecycle of the I2A platform—comprising the Jira-based MVP, Power BI dashboards, country-specific SharePoint portals, and low-code components—during the incubator phase, with a focus on maintaining consistent availability, performance, and quality standards.
Configure, refine, and tailor Jira projects, workflows, custom fields, permissions, and access segregation rules to align with three distinct operational scopes: HQ-to-Country (OCG), Coordination-to-Project, and HQ-to-HQ recommendations, as well as the OCP/CBA prototype tenants.
Establish and oversee country-specific Jira environments tailored to the designated implementation countries, encompassing the data migration of recommendations, visit reports, and Terms of Reference for Q3 and Q4 2026.
Oversee the integrity and timely updates of Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, verifying data precision and the dependability of refresh cycles.
Should the analysis of deployment resistance indicate a need to proceed, collaborate on the development and evaluation of the streamlined alternative MVP prototype slated for Q4 2026.
We provide ongoing technical assistance and upkeep to ensure optimal performance and reliability of systems, software, and infrastructure. This role involves troubleshooting issues, applying updates, and performing preventive maintenance to prevent disruptions. Strong problem-solving skills and a thorough understanding of IT systems are essential, along with the ability to communicate clearly with stakeholders. Prior experience in technical support or maintenance roles is required, and familiarity with industry-standard tools and protocols is preferred.
Offer comprehensive Tier 1 and Tier 2 functional and technical assistance to end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents, by evaluating reported incidents and implementing efficient solutions.
Collaborate closely with the appropriate DSI teams at OCG to provide Tier 3 support, execute change implementations, and ensure seamless integration with the broader MSF systems.
Engage collaboratively with the Senior Project Manager to offer guidance on Atlassian and other external service provider engagements, ensuring seamless coordination for configuration adjustments, license administration, and resolution of technical challenges.
Propose and execute enhancements to processes or configurations grounded in insights from problem-management evaluations.
We specialize in overseeing the evolution and deployment of innovative products, ensuring timely and efficient release cycles while maintaining high standards of quality and alignment with strategic objectives. This role requires a blend of technical expertise and project management skills to coordinate cross-functional teams, mitigate risks, and drive continuous improvement throughout the development lifecycle. Key responsibilities include defining product roadmaps, prioritizing features, and establishing robust release processes that balance speed with stability. Candidates should possess a proven track record in product lifecycle management, strong analytical abilities, and the capacity to collaborate effectively with stakeholders at all levels.
Partner with the Project Manager to evaluate and rank new features, enhancements, and use cases, incorporating HQ-to-HQ recommendations derived from audits and evaluations.
Facilitate the drafting of requests for change (RFCs), bug reports, and user stories to ensure seamless feature development.
Coordinate the development and execution of User Acceptance Testing (UAT) scenarios and environments, collaborating closely with key stakeholders, with a focus on high-volume operational areas including Medical and Logistics departments.
Facilitate the organization and implementation of releases while adhering to established quality standards, including functional coverage, budgetary constraints, and timelines.
Develop an automated report for role-based recommendations within the IMS onboarding process, evaluating optimal integration solutions aligned with the organization’s ecosystem, including platforms such as Workday, Dynamics, and SAP Success Factors.
The role involves creating and maintaining training materials, documenting processes and procedures, and facilitating knowledge sharing initiatives to enhance team proficiency and organizational learning.
Develop and regularly update comprehensive documentation, including FAQs, configuration guides, and custom support materials such as instructional videos and step-by-step user manuals.
Conduct specialized training sessions and weekly Q&A forums for users, with particular emphasis on comprehensive instruction for Insights-to-Action Country focal points, including Information Management Champions and IS Officers, in designated implementation countries.
Support the development and delivery of IMS pre-departure briefings for personnel being deployed to implementation countries.
Develop the skills and capabilities of country focal points to guarantee enduring commitment beyond the incubation period.
Facilitates robust engagement with stakeholders while overseeing the alignment of multiple organizational divisions, ensuring cohesive communication, strategic alignment, and efficient execution of cross-functional initiatives.
Serve as a bridge between the I2A Project Team and IT focal points across various ODs, assisting in evaluating shared workflows against OD-specific governance, configuration, and limitations.
Collaborate with all organizational segments affected by the platform lifecycle, encompassing missions, Cells, and headquarters departments, to ensure seamless communication.
Assist in preparing feasibility assessments and decision documentation to evaluate the viability and approach for I2A’s transition to either a large-scale solution or a Business-As-Usual (BAU) model starting in 2027.
Ensure ongoing, clear communication with stakeholders to deliver timely updates, address concerns, and foster alignment across all parties involved.
We are seeking a highly motivated and detail-oriented individual with a strong academic background in [specific field or discipline] and a minimum of [X years] of relevant experience. Proficiency in [specific software, tools, or methodologies] is essential, along with exceptional analytical and problem-solving skills. The ideal candidate will demonstrate excellent written and verbal communication abilities, the capacity to work independently or collaboratively within a team, and a proven track record of meeting deadlines in fast-paced environments. A degree in [relevant field] is required, and certifications such as [specific certifications, if applicable] are highly desirable. Additionally, familiarity with [industry-specific regulations, standards, or practices] is a plus.
Education
A tertiary qualification in computer sciences, information systems, engineering, or a related discipline is required.
Desired:
Seeking candidates with an ITIL 4 Foundation Certification to join our team.
Project management credentials, including certifications such as PMP, PMI, or Hermès, are required.
Experience
Essential:
Professionals with a minimum of three to five years of hands-on experience in application management, configuration, deployment, and support are encouraged to apply.
Proven expertise in implementing and managing Atlassian Jira at an enterprise level, including workflow customization, field configuration, permission scheme setup, and automation deployment.
Development experience in web and mobile platforms, scripting languages such as Python and shell, and data management systems including SQL and reporting tools is required.
Desired:
With extensive expertise in managing applications throughout their entire lifecycle—spanning from initial configuration and deployment to ongoing end-user support and iterative enhancements—you bring a comprehensive skill set to this role.
Skilled in leveraging an extensive array of technologies, with demonstrated expertise spanning roles such as developer, technical lead, and test manager.
Proficiency in Power BI, including dashboard design and dataset management, as well as experience with Microsoft Power Platform—specifically Power Apps and Power Automate—or comparable low-code platforms is required.
Proficient in applying agile frameworks, design-thinking methodologies, and User Acceptance Testing protocols to project execution.
Proficiency in working within a global context is highly advantageous.
Proficient communication skills in multiple languages are required for this role. Fluency in at least two languages, including English, is mandatory. Additional proficiency in languages such as Spanish, French, Mandarin, or German is highly preferred. Effective written and verbal communication abilities are essential to engage with diverse stakeholders.
Fluent proficiency in both written and spoken English is required.
Fluency in additional MSF working languages, such as French or Arabic, is highly advantageous.
The ideal candidate will demonstrate proficiency in key competencies essential to the role, including strong analytical skills, effective communication abilities, and a collaborative mindset. They must possess the capacity to manage complex projects while adhering to strict deadlines and maintaining a high standard of accuracy. Prior experience in a similar environment, coupled with a proven track record of problem-solving, is required. Additionally, the ability to adapt to evolving circumstances and work well under pressure is crucial. A commitment to continuous learning and professional development is also expected, along with the capacity to mentor junior team members when necessary. Familiarity with industry-specific tools and technologies is a must.
Technical Competencies
We are seeking a candidate with a strong foundation in technical competencies to support our operational and strategic objectives. The ideal candidate will possess a deep understanding of industry-specific tools, methodologies, and frameworks, enabling them to analyze complex systems, troubleshoot issues, and implement innovative solutions. Proficiency in relevant programming languages, software applications, and technical protocols is essential, as is the ability to interpret data, generate insights, and communicate findings clearly to stakeholders. Additionally, the role requires a commitment to continuous learning, adaptability to emerging technologies, and collaboration with cross-functional teams to drive efficiency and excellence in technical execution.
Proficiency in key IT domains such as SaaS application architecture, identity and access management, system integrations, and IT service management is essential.
Individuals must demonstrate expertise in administering Atlassian Jira, encompassing configuration tasks, parameter setup, and basic scripting capabilities such as JQL, automation workflows, and REST API integration.
Proficient in evaluating and meticulously documenting business processes, workflows, and access models with clarity and precision.
Individuals should possess a solid grasp of data quality standards, principles governing data protection, and privacy considerations pertinent to operational data, along with the ability to follow up on recommendations.
Proficiency in understanding the operational environment where MSF operates—including field assessments, strategic recommendations, and follow-up processes—is highly advantageous.
Demonstrates strong behavioral and general competencies essential for success in the role. Exhibits effective communication, teamwork, and problem-solving abilities. Maintains adaptability in dynamic environments and upholds a commitment to continuous learning. Shows initiative in driving projects forward and collaborating across departments. Exhibits leadership qualities, including decisiveness and accountability, while fostering a positive work culture. Strong organizational and time management skills ensure efficient task completion.
We seek a professional who demonstrates open-mindedness, actively embracing diverse perspectives and adapting to new ideas with enthusiasm. This individual should be receptive to feedback, willing to consider innovative approaches, and committed to fostering an inclusive environment where collaboration thrives. Strong interpersonal skills and a willingness to challenge assumptions while remaining respectful are essential for success in this role.
Senior Leadership Role
This position requires a senior leader to drive strategic initiatives, mentor teams, and ensure operational excellence across the organization. The ideal candidate will possess extensive experience in leadership, a proven ability to inspire and develop high-performing teams, and a track record of delivering measurable results. Responsibilities include setting and executing long-term goals, fostering a culture of innovation and accountability, and collaborating with executives to shape the company’s vision. Strong communication, decision-making, and problem-solving skills are essential, along with the capacity to navigate complex challenges and drive sustainable growth.
We seek a highly motivated individual to join our team in a collaborative environment where partnership and shared objectives drive success. The ideal candidate will possess strong interpersonal skills and the ability to work effectively with cross-functional groups to achieve common goals. Responsibilities include actively participating in team meetings, contributing innovative ideas, and fostering open communication to ensure alignment on projects. Additionally, the role requires adaptability to changing priorities, a commitment to mutual accountability, and a dedication to delivering high-quality results through collective effort. Experience in collaborative settings and a proven track record of building productive relationships are essential.
Rigorous
Proven capability in thriving within multicultural settings while actively promoting diversity, gender equality, inclusion, and non-discriminatory practices and values.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
