Job Overview:
The AI Learning Specialist will be instrumental in enhancing the IRC’s global operational capacity to leverage AI tools effectively and responsibly. In partnership with the Learning & Development Team and AI Task Forces, this role will design, develop, and implement comprehensive learning initiatives that empower staff to confidently and ethically integrate AI into their daily responsibilities. The specialist will adopt a holistic approach to learning, collaborating with various teams to assess current processes and systems, pinpoint performance gaps, and create tailored solutions aligned with organizational needs. Deliverables will encompass workflow-integrated learning experiences, interactive live sessions, and multilingual resources—including e-learning modules, microlearning units, job aids, and reference guides—designed for technical staff, program teams, and leadership across field offices and headquarters.
The preferred candidate possesses extensive expertise in generative AI technologies, coupled with robust instructional design skills and a sincere dedication to strengthening capabilities within international development contexts. Highly adaptable to fast-paced technological landscapes, they excel at critically assessing AI tools for organizational and ethical alignment while adeptly simplifying intricate AI principles into clear, actionable educational materials tailored for diverse, geographically dispersed learners.
Oversee and execute key duties encompassing strategic planning, operational management, and team leadership to drive organizational objectives. Develop and implement policies, procedures, and performance metrics to ensure efficiency, compliance, and continuous improvement across departments. Collaborate with senior management to align initiatives with long-term business goals, fostering innovation and sustainable growth. Monitor industry trends, competitive landscapes, and market dynamics to identify opportunities and mitigate risks. Manage cross-functional projects, allocating resources effectively while maintaining accountability for deliverables and outcomes. Ensure adherence to regulatory standards, ethical guidelines, and best practices in all operational activities.
Designing and developing effective learning programs with meticulous attention to educational principles is the primary responsibility of this role. The position entails crafting engaging, structured curricula tailored to diverse learner needs while ensuring alignment with organizational objectives. Additionally, the incumbent will evaluate existing programs, identify areas for enhancement, and implement innovative instructional strategies to optimize learning outcomes. Proficiency in leveraging digital tools and platforms to create interactive, multimedia-rich content is essential, as is the ability to collaborate with subject-matter experts to integrate accurate, up-to-date information. Strong project management skills are required to oversee development timelines, allocate resources efficiently, and maintain high-quality standards throughout each phase of the program lifecycle.
Design a foundational AI literacy program that serves as a baseline, ensuring it is concise, impactful, and accessible to every member of the team.
Develop innovative solutions that seamlessly integrate learning into daily workflows, identifying strategic opportunities to incorporate generative AI into training initiatives, empowering employees to refine their skills, investigate role-specific applications, and deliver targeted coaching to contextualize AI competencies within practical, real-world scenarios.
Develop and deliver compelling, accessible learning solutions across diverse formats, including facilitated live coaching and demonstrations, self-paced e-learning courses, microlearning modules, video tutorials, job aids, quick reference guides, and interactive workshops.
Design scenario-based learning experiences that authentically replicate the complexities and demands of real-world humanitarian operations.
Ensure all learning materials align with adult learning principles, optimize content for low-bandwidth environments when necessary, and provide translations in core IRC languages as required.
Incorporate responsible AI utilization, data protection protocols, and ethical frameworks into every learning resource developed.
Drive initiatives to foster understanding of AI’s potential risks, inherent limitations, and suitable applications within humanitarian settings.
The role involves enhancing skills in delivery and facilitation through ongoing development. Candidates must meet specific criteria and demonstrate proficiency in these areas to ensure effective performance. Responsibilities include conducting training sessions, refining instructional techniques, and ensuring the seamless execution of delivery processes. The position requires a commitment to continuous improvement and the ability to adapt to evolving industry standards. Strong communication and engagement skills are essential for success in this dynamic environment.
Deliver interactive live virtual training sessions focused on practical application of generative AI technologies, enabling participants to engage in real-time demonstrations, hands-on experimentation, and immediate feedback.
Offer tailored guidance and assistance to team members spanning diverse proficiency levels, ranging from those new to AI concepts to seasoned practitioners.
Develop and implement customized training programs tailored to distinct use cases and various staff roles and profiles.
Foster productive partnerships with stakeholders and conduct thorough evaluations of their needs to inform strategic decision-making and project planning.
Collaborate seamlessly with the AI Staff and Culture Task Force and other AI working groups to ensure learning initiatives are fully aligned with the organization’s AI strategy.
Collect input from learners and perform routine needs evaluations with staff spanning various regions and departments to pinpoint learning deficiencies, gauge program efficacy, and set strategic priorities.
Work closely with IT, Data, and other technical teams to maintain awareness of advancements and updates in AI tools, ensuring seamless integration of learning opportunities into technological platforms.
Equip a diverse group of educators and managers across various departments with practical AI competencies, including essential skills, adaptive habits, and relevant terminology.
We are seeking a Learning Analytics & Continuous Improvement professional to drive data-informed enhancements in learning programs through rigorous analysis and strategic insights. The ideal candidate will possess expertise in collecting, interpreting, and leveraging learning data to identify trends, measure effectiveness, and recommend evidence-based improvements. Responsibilities include designing and implementing analytics frameworks, collaborating with stakeholders to align initiatives with organizational goals, and fostering a culture of continuous improvement through actionable insights and performance metrics. Proficiency in learning analytics tools, data visualization platforms, and statistical methodologies is required, along with strong communication skills to translate complex data into clear, strategic recommendations.
Monitor and evaluate key learning indicators, such as engagement levels, completion percentages, competency evaluations, and trainee feedback, to assess program effectiveness and identify areas for enhancement.
Analyze learning data systematically to uncover key trends, quantify the effectiveness of AI capacity-building initiatives, and validate return on investment.
Enhance learning programs by leveraging data-driven insights and user feedback to drive continuous improvement and effectiveness.
Compile and disseminate best practices alongside key insights gleaned from organizational experiences to strengthen institutional knowledge management. Ensure that critical lessons learned are systematically documented, organized, and made accessible to relevant stakeholders to enhance decision-making and operational efficiency.
Establishes and maintains collaborative working relationships with colleagues, stakeholders, and external partners to ensure seamless communication and alignment toward shared objectives. Engages with cross-functional teams to support project execution and foster a cohesive work environment. Interacts with clients, vendors, and senior leadership to address inquiries, resolve issues, and cultivate long-term professional connections.
Reports directly to the Director of Global Learning & Development.
This role oversees the direct supervision of a designated team, ensuring operational alignment with organizational goals. Responsibilities include providing guidance, performance evaluations, and fostering a productive work environment. The position requires strong leadership skills, effective communication, and the ability to mentor team members while maintaining accountability for team outcomes.
Requirements:
With a minimum of four to six years of experience in learning and development, instructional design, or training delivery, candidates must demonstrate a proven track record in designing and implementing effective learning solutions.
Professionals with a deep understanding of generative AI tools—such as ChatGPT, Claude, Gemini, and Microsoft Copilot—should demonstrate expertise in prompt engineering, AI-driven content generation, seamless workflow integration, and a comprehensive awareness of both the capabilities and constraints of AI systems.
Proven track record in developing and implementing upskilling initiatives across multiple formats, such as e-learning modules and digital learning resources.
Experience in international development, humanitarian efforts, or nonprofit organizations is highly desirable.
A background in developing multilingual or cross-cultural educational initiatives would be considered advantageous.
Demonstrates exceptional skill in utilizing e-learning authoring tools, specifically Articulate 360, with a high level of proficiency.
Proficiency in utilizing Learning Management Systems (LMS) and learning analytics platforms is required.
Proven expertise in change management fundamentals, coupled with a track record of successfully implementing and sustaining transformative initiatives.
Skilled in leveraging Microsoft 365, Google Workspace, and a variety of collaboration platforms to enhance team productivity and streamline communication.
Designs and implements inventive learning strategies specifically tailored to captivate and inspire adult learners, leveraging cutting-edge pedagogical methods to enhance engagement and motivation.
Fluency in English is a mandatory requirement. Professional-level proficiency in French, Spanish, or Arabic is highly desirable.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
