We are seeking a highly motivated and experienced professional to join our team as a [Job Title]. The ideal candidate will possess a [specific degree or certification, if applicable] along with [X years] of relevant experience in [industry/field]. Strong proficiency in [specific skills or tools, e.g., software, methodologies] is essential, along with excellent communication and problem-solving abilities. Proficiency in [additional skills, if required] is a plus. The successful applicant will be responsible for [list key responsibilities, such as project management, data analysis, client interactions, etc.], ensuring alignment with company objectives and delivering high-quality results. This role requires the ability to work independently and collaboratively in a fast-paced environment, while adhering to deadlines and maintaining attention to detail.
You will be responsible for performing a range of duties that encompass key operational tasks, including but not limited to project management, team coordination, and strategic planning. Your role will involve overseeing workflows, ensuring adherence to deadlines, and maintaining high standards of accuracy and efficiency. Additionally, you will collaborate with cross-functional teams to drive initiatives forward, analyze performance metrics to identify areas for improvement, and implement solutions to enhance productivity. Strong communication skills, problem-solving abilities, and a proactive approach to challenges will be essential to your success in this position.
Customers are contacted via telephone to address inquiries, manage debtor communications, and handle collections.
The sales team is responsible for conducting monthly meetings to review debtors, ensuring credit control matters are addressed promptly and thoroughly. Regular follow-ups are conducted to maintain effective credit management and minimize outstanding balances.
Collaborate closely with the customer service team to facilitate the processing of order releases and address inquiries promptly.
The role encompasses overseeing and managing shipping documentation and related processes within the supply chain framework, ensuring accuracy, efficiency, and compliance with established protocols and regulations. Key responsibilities include verifying and processing shipping documents, coordinating with internal and external stakeholders to facilitate seamless transactions, and maintaining meticulous records to support audit trails and traceability. The position demands a meticulous approach, strong organizational skills, and a thorough understanding of supply chain operations, logistics, and compliance requirements to uphold operational excellence and mitigate potential risks.
We manage single sign-on (SSO) processes for customer master data updates and new customer registrations, in addition to handling credit note processing and payment allocations.
NEW CUSTOMER ACCOUNTS AND EXISTING CLIENT RECORD MODIFICATIONS: (15%)
Organize all necessary documentation—both internal and customer-facing—for new credit applications as well as updates or amendments to existing customer terms.
Conduct credit reference checks on new account applications as required.
Submission of customer master modification requests to the Single Sign-On (SSO) system is required.
Ensure strict compliance with internal control procedures governing approvals while sustaining a current and organized filing system.
Seeking a dedicated Debt Collection Associate to manage and recover outstanding debts, comprising approximately 30% of the role’s responsibilities. The position demands strong interpersonal and negotiation skills to engage with clients, ensuring compliance with regulatory standards while maintaining professionalism. Key duties include initiating contact with debtors, documenting payment arrangements, and escalating unresolved cases to senior staff as necessary. A high school diploma or equivalent is required, with prior experience in collections or financial services preferred. Proficiency in using debt management software and excellent communication abilities are essential to achieve recovery targets efficiently.
Consistently analyze customer aging data to pinpoint accounts with overdue balances.
To proactively engage customers and facilitate timely payments or recovery of overdue amounts, you will be responsible for initiating contact with customers regarding their payment status.
Update the SSO team regarding any necessary payment allocations. Make sure all deposits received are accounted for and that bank reconciliation is completed by the month-end close.
Conducts monthly reviews of debtors in collaboration with Sales Teams.
Diligently track and achieve quarterly aging and Days Sales Outstanding (DSO) targets to maintain optimal financial performance and cash flow management.
Commence legal collection procedures, as necessary, to ensure compliance and pursue outstanding obligations.
Debtors Administration encompasses 45% of the role’s responsibilities, focusing on overseeing and managing the company’s accounts receivable processes. This includes ensuring timely and accurate billing, monitoring customer payments, and handling collections where necessary. The position requires meticulous attention to detail, strong organizational skills, and the ability to work efficiently within set deadlines. Additionally, it involves maintaining precise records, reconciling accounts, and providing regular reports on outstanding debts. Effective communication with customers and internal teams is essential to resolve discrepancies and foster positive relationships. Proficiency in accounting software and spreadsheet applications is often required to support these functions.
Compile customer reconciliations by comparing them against customers’ remittances, then promptly address and resolve any discrepancies to ensure timely and accurate account settlements.
The position involves documenting all checks received from customers and verifying their collection for deposit into the bank each day.
Collaborate closely with Customer Service and Sales teams to ensure timely and effective resolution of customer inquiries.
Prepare and distribute monthly Debtors Statements to customers following the month-end closing process.
Implement strategic measures to decrease the bad debt provision while proactively overseeing the accounts receivable ledger to minimize the financial impact of bad debt write-offs.
Comprehensive monthly evaluations of the aging status of debtors must be conducted to ensure timely assessments of outstanding receivables. This involves analyzing and summarizing the payment patterns and outstanding balances of debtors to identify potential overdue or delinquent accounts. The reports generated will provide critical insights into collection efficiency and cash flow management, enabling data-driven decisions to mitigate financial risks and optimize recovery processes.
Responsible for managing all incoming customer inquiries, either addressing them directly or escalating them to the appropriate team member for resolution.
Ensures adherence to all relevant laws, regulations, and internal policies by monitoring and reviewing operational activities, identifying potential risks, and implementing corrective measures as necessary. This role requires a keen understanding of compliance frameworks, strong analytical skills, and meticulous attention to detail to maintain organizational integrity and avoid legal or financial penalties.
Facilitate the granting and ongoing monitoring of credit facilities, ensuring adherence to the established authorization limit matrix.
Assist in conducting the yearly evaluation and revision of customer credit limits.
Responsible for ensuring customer master data remains current and accurate at all times.
We provide assistance throughout the annual statutory audit process, conduct detailed balance sheet reviews, and perform internal audits as needed.
GENERAL: (5%)
Review and assign funds received from deposits that do not pertain to Accounts Receivable.
When necessary, conduct on-site visits to assist in resolving any account-related concerns promptly and effectively.
Maintain professional and consistent correspondence with all debtors to uphold Avery Dennison’s high standards, fostering strong customer relationships and advancing all Customer Centricity initiatives.
A Bachelor’s degree in Computer Science, Engineering, or a related field is required for this position. Candidates must possess a minimum of three years of professional experience in software development, with proficiency in programming languages such as Python, Java, or C++. Strong problem-solving skills, excellent communication abilities, and the capacity to work collaboratively within a team are essential. Familiarity with cloud platforms like AWS or Azure, as well as experience with DevOps practices, is a plus.
Experiences required for consideration include a minimum of three years demonstrating expertise in [specific field or role], coupled with a proven track record of [key responsibility or skill]. Candidates must possess strong analytical abilities and exceptional problem-solving skills to effectively navigate complex challenges. Proficiency in [specific software, tool, or methodology] is essential, as is the ability to collaborate seamlessly across interdisciplinary teams. Additionally, applicants should exhibit leadership qualities and a commitment to driving results through strategic planning and execution.
With a minimum of five years of hands-on experience in debtors administration and comprehensive credit control functions, you bring proven expertise to this role.
Formal qualifications include a bachelor’s degree or higher in a relevant field, such as computer science, engineering, or a related discipline. Candidates must possess a minimum of five years of professional experience in the industry, with at least two years in a leadership or management role. Proficiency in project management methodologies, such as Agile or Scrum, is required, along with strong analytical and problem-solving skills. Excellent communication and interpersonal abilities are essential for collaborating with cross-functional teams and stakeholders. Familiarity with industry-specific software and tools is also necessary to perform the job effectively.
Grade 12
A diploma in Credit Management would be advantageous.
Competencies Required:
The ideal candidate will possess a strong proficiency in project management methodologies, with a proven ability to lead cross-functional teams and deliver projects on time and within budget. Exceptional analytical and problem-solving skills are essential, along with the capacity to interpret complex data and translate it into actionable insights. Strong communication and interpersonal abilities are crucial for fostering collaboration and managing stakeholder relationships effectively. Additionally, the role demands a solid understanding of industry regulations and compliance standards, as well as the adaptability to navigate evolving business environments. Proficiency in relevant software tools and a commitment to continuous professional development are also required.
We are committed to cultivating enduring customer relationships by consistently delivering exceptional service and value. Our objective is to foster loyalty through personalized engagement, responsive support, and proactive solutions tailored to individual customer needs. By maintaining open communication channels and addressing concerns promptly, we aim to enhance overall satisfaction and encourage repeat business. This role demands a proactive mindset, strong interpersonal abilities, and a dedication to exceeding customer expectations at every interaction.
Cultivating strategic alliances and fostering collaborative relationships are essential components of this position, as the role involves establishing and maintaining strong connections with key stakeholders, clients, and industry partners to drive mutual growth and achieve organizational objectives through shared initiatives and coordinated efforts.
Fostering strong, reliable relationships with clients and stakeholders is a key priority. Establishing credibility and dependability through consistent, transparent communication and ethical practices is essential. Ensuring all interactions are conducted with integrity and professionalism to cultivate long-term confidence and mutual respect is critical to success in this role.
Effective communication skills are essential for this role, as the position requires frequent collaboration with cross-functional teams, clients, and stakeholders to convey ideas clearly, resolve issues efficiently, and ensure alignment on project objectives. The ideal candidate must demonstrate proficiency in both written and verbal communication, with the ability to tailor messages to diverse audiences while maintaining professionalism and clarity. Additionally, strong interpersonal skills are necessary to foster productive relationships, mediate conflicts, and facilitate smooth workflows. Experience in presenting complex information in an accessible manner is highly valued, as is the capacity to actively listen and provide constructive feedback.
Collaborates effectively with team members to drive collective achievements and enhance overall performance.
We prioritize delivering exceptional service by deeply understanding and addressing the needs of our clients. This role demands a strong commitment to meeting customer expectations and resolving inquiries promptly and effectively. Key responsibilities include actively listening to customer concerns, providing accurate information, and ensuring a seamless experience throughout their interaction with our organization. Candidates should exhibit excellent communication skills, patience, and a proactive approach to problem-solving, with a proven ability to handle inquiries in a professional and courteous manner.
We assess information and evaluate options to make informed choices that align with organizational goals and mitigate risks. This responsibility involves analyzing data, considering potential outcomes, and selecting the most effective course of action in a timely manner. Effective decision-making requires a blend of analytical skills, strategic thinking, and the ability to prioritize under pressure while maintaining accountability for results.
Energy
Gaining Commitment
We are seeking a vigilant professional to oversee and analyze information flow, ensuring accuracy, relevance, and security. The role demands keen attention to detail, strong analytical skills, and proficiency in data interpretation. Responsibilities include tracking updates, verifying information sources, and promptly reporting discrepancies or critical findings. Proficiency in monitoring tools and software is essential, along with the ability to maintain confidentiality and adhere to compliance standards. Ideal candidates will have prior experience in data monitoring, a commitment to thoroughness, and the capacity to work efficiently under tight deadlines.
Initiating Action
Effectively oversees task prioritization and allocates time efficiently to ensure timely project completion, balancing workload distribution and maintaining productivity standards.
Responsible for strategically planning and meticulously organizing tasks, projects, or initiatives to ensure efficient execution and alignment with organizational objectives. This role requires a methodical approach to scheduling, resource allocation, and prioritization to meet deadlines and optimize productivity. Strong attention to detail and the ability to coordinate multiple responsibilities simultaneously are essential for success in this position.
Must demonstrate the ability to maintain composure and perform effectively under pressure, handling high-stress situations with resilience.
Demonstrates a robust understanding of technical and professional methodologies, principles, and best practices relevant to the role. Applies specialized expertise to analyze complex problems, develop innovative solutions, and implement effective strategies. Maintains current knowledge of industry trends, emerging technologies, and regulatory requirements to ensure alignment with organizational objectives. Exhibits strong analytical, problem-solving, and decision-making capabilities to drive operational efficiency and continuous improvement. Possesses advanced technical competencies and the ability to adapt to evolving professional demands while upholding high standards of quality and compliance.
Tenacity
Demonstrates a high level of professionalism, reliability, and accountability in all tasks performed. Ensures adherence to company policies, industry regulations, and ethical standards at all times. Maintains accuracy, efficiency, and attention to detail in daily operations and deliverables. Exhibits strong problem-solving abilities and adaptability when addressing challenges. Collaborates effectively with team members and stakeholders to achieve organizational objectives. Committed to continuous improvement by seeking feedback and refining processes as needed.
Resolving workplace disputes effectively requires strong interpersonal skills and the ability to mediate disagreements constructively. The role involves identifying the root causes of conflicts, facilitating open dialogue between parties, and guiding them toward mutually beneficial solutions. Key responsibilities include assessing situations objectively, maintaining neutrality, and ensuring all stakeholders feel heard and respected throughout the process. Collaborating with management to implement conflict resolution strategies and fostering a culture of communication and understanding are also essential duties.
Qualifications
Diploma
Experience Required
5 years
