As a valued member of this team, you will contribute in a meaningful way by leveraging your skills and experience to drive impactful results. Your expertise will play a key role in enhancing our collective performance, while your innovative approach will help address challenges and uncover new opportunities. Collaborating closely with colleagues, you will support the team’s strategic goals and ensure the successful execution of projects. This role offers the chance to make a tangible difference by aligning your contributions with the team’s mission and vision.
Act as the main technical liaison between our organization and the merchants, along with their technical teams, throughout the integration process.
Analyze user requirements and articulate tailored solutions to address their business and technical challenges.
Collaborate closely with the Product, Engineering, and Account Management teams to educate customers on feasible technical solutions.
Engage with users through various digital communication channels, including email, telephone, and Zoom or similar virtual meeting platforms, to provide support and assistance.
Enhance the clarity, efficiency, and consistency of both internal and external documentation as well as related processes across a diverse range of products.
Collaborate closely with the Team Lead to enhance tools and methodologies, thereby elevating self-service efficiency, recommendation precision, and merchant service quality.
What we’d like you to have:
Dedication to operating within a rotational shift schedule, encompassing periods beyond conventional business hours, is essential.
Proficiency in technical systems and the capacity to convey complex information effectively to assist merchants are essential.
Professional candidates should possess a strong background and hands-on experience with diverse switching platforms, including MSDK, Base24, ACI, and Banker/Paying. Additionally, expertise in technical banking operations—particularly within payments and card issuing—is highly valued.
We seek individuals who demonstrate a strong sense of curiosity and initiative, eager to collaborate with colleagues across departments to provide outstanding support to our merchant partners.
The capacity for autonomous organization and the drive to proactively identify opportunities for enhancement are essential.
The capacity to cultivate robust, mutually beneficial connections with both internal teams and external partners is essential.
Proficient in both written and verbal communication in English is required.
Proficiency in several programming languages, including Python and JavaScript, is essential.
Authorization to work legally within your country of residence is required.
While prior experience in payments is advantageous, it is not mandatory.
Qualifications
BA/BSc/HND
