Execute a diverse range of duties, including but not limited to operational oversight, strategic planning, and cross-functional collaboration to drive organizational objectives. Ensure adherence to established policies and procedures while maintaining high standards of efficiency and accuracy. Develop and implement innovative solutions to address challenges, optimize workflows, and enhance productivity. Foster a culture of accountability, continuous improvement, and professional development among team members. Oversee project execution, monitor progress, and report on key performance indicators to stakeholders. Manage resources effectively to meet deadlines and budgetary constraints while delivering exceptional results.
Deliver expert technical assistance to MA program personnel across designated thematic domains, including Alternative Care, Family Strengthening, and community empowerment, while ensuring adherence to organizational benchmarks and directives.
Assist with facilitating trainings and workshops designed to enhance the capabilities of MA program staff in program quality standards and pertinent thematic areas.
Support the execution and oversight of organizational and international quality standards across MA’s, ensuring any identified gaps or risks are communicated to the Supervisor without delay.
Deliver expert technical guidance to MA program teams throughout project design and planning phases, encompassing the creation of humanitarian and development proposals, while collaborating with the Supervisor to conduct thorough quality assurance reviews.
Provide support to medical assistants in adapting federation quality standards to local contexts while maintaining compliance with established protocols.
Assist in documenting best practices, key learnings, and recommendations for program enhancements to foster organizational growth and drive ongoing quality improvements.
Facilitate the creation, enhancement, and deployment of MEAL tools and processes within the MA support department and across all supported MA’s.
Facilitate collaborative learning opportunities, such as peer mentoring programs, exchange initiatives, and educational workshops, while ensuring thorough documentation and effective dissemination of best practices.
Support the creation or modification of tools, guidance materials, and templates, and facilitate their adoption across MA’s.
Deliver assistance to MA program teams throughout program modifications, including the implementation of innovative strategies or oversight of transition periods, as designated.
Engage in external technical forums or networks as needed to facilitate knowledge sharing and professional development, while ensuring that the contributions do not involve independent representational duties.
To ensure stringent adherence to safeguarding protocols and cultivate a secure environment for all stakeholders.
As an employee or representative of SOS Children’s Villages, your role involves fostering and sustaining a secure and nurturing environment for both staff members and the children, young individuals, and adult participants in our programs. Your responsibilities include:
Commit to upholding the Code of Conduct at all times and consistently evaluate the safeguarding implications of your professional activities.
Engage collaboratively in team meetings to recognize potential risks and contribute by implementing and adopting proactive prevention and mitigation strategies.
Incorporate safeguarding principles into your day-to-day activities and decision-making processes.
Any safeguarding concerns must be reported without delay and in strict accordance with established procedures.
Champion a culture rooted in ethical values, ensuring individual accountability while upholding an unwavering commitment to eliminating harm in all forms.
As a candidate, you must possess a Bachelor’s degree in a relevant field, along with a minimum of five years of professional experience in a similar role. Proficiency in industry-standard software and tools is essential, and strong analytical and problem-solving skills are required. Excellent communication abilities, both written and verbal, are necessary to collaborate effectively with teams and stakeholders. The ideal applicant will demonstrate a proven track record of managing complex projects while adhering to strict deadlines.
A Master’s degree in social sciences, Project Management, Psychology, Child Rights, Development Studies, or a related discipline is required.
Proficiency in program cycle management and Results-Based Management (RBM) is essential, encompassing key phases such as project design, implementation, and evaluation.
The role necessitates five to eight years of related professional experience in the field.
Candidates must possess proven expertise in program quality, program development, or comparable technical support functions within development, humanitarian, or social service organizations.
Candidates must possess practical experience in delivering technical program assistance within at least one specialized field, including alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).
Essential is proven experience in supporting program teams alongside the application of organizational quality standards.
Candidates must possess prior experience in program design, planning, and quality review processes, complemented by a demonstrated commitment to capacity-building through active participation in trainings, workshops, or learning events.
Proficiency in navigating multicultural and multi-stakeholder settings is a prerequisite for this role.
Technical Skills (Please specify proficiency levels, noting whether each skill is essential or desired)
Proven expertise in program quality assurance methodologies and adherence to established organizational standards.
Seasoned professionals with a track record of facilitating program planning, execution, and evaluation will be prioritized for consideration.
You must possess intermediate-level experience in coordinating and facilitating trainings, workshops, and other educational activities.
Possesses a solid understanding of contextual and cultural nuances essential for effective program implementation in diverse environments.
Proficiency in safeguarding protocols, accountability frameworks, and ethical programming methodologies is highly preferred.
Seeking candidates with a solid background in monitoring, evaluation, or learning processes, preferably in a professional capacity.
Professional rewriting:
Familiarity with program reviews, assessments, or audits is advantageous.
Proficient communication and interpersonal abilities are essential, along with strong problem-solving skills and the capacity to work efficiently under pressure. Demonstrated leadership qualities, adaptability to dynamic environments, and a collaborative team-oriented mindset are highly valued. Exceptional organizational skills and meticulous attention to detail further distinguish top candidates. A commitment to continuous learning and professional growth is also expected.
Excellent abilities in building rapport and conveying information effectively through both verbal and written channels.
Ability to work collaboratively in multidisciplinary and multicultural teams.
Maintaining the highest ethical standards and actively demonstrating a commitment to protection and integrity are essential.
Demonstrates exceptional capacity to multitask while maintaining high performance standards under tight deadlines and demanding circumstances.
Demonstrates a proactive attitude toward acquiring new skills and actively participates in initiatives aimed at ongoing enhancement and innovation.
Ways of working
Global collaboration and communication involves seamless interaction across diverse countries, cultures, and time zones, ensuring clarity, openness, and mutual comprehension within distributed teams.
Collaborating effectively across various functions and specialized areas, this role involves partnering with colleagues to integrate diverse expertise, address challenges through joint efforts, and contribute to impactful solutions that support the organization’s strategic objectives.
Successful collaboration in matrix environments requires building strong working relationships across both solid and dotted reporting structures. This involves fostering transparent communication, synchronizing objectives with line and functional managers, and clarifying roles, responsibilities, and expectations to facilitate seamless cross-functional delivery.
Flexibility and adaptability are essential, as professional responses must remain agile in dynamic environments, adjusting priorities, methodologies, and collaborative strategies in alignment with shifting project demands, evolving services, or changing organizational needs.
Demonstrated ownership and accountability by assuming full responsibility for driving initiatives forward, proactively identifying and resolving obstacles, and ensuring the completion of commitments, decisions, and actions. Consistently takes initiative within defined responsibilities without requiring external direction.
Strengthening the autonomy and capabilities of member associations is a key priority, achieved by disseminating knowledge, tools, and insights from ongoing projects and services. This enables associations to benefit from shared experiences, enhancing their capacity and fostering greater independence over time.
We foster a culture of open, constructive communication by consistently sharing feedback and data, allowing teams and stakeholders to evaluate their progress, gain insights, and enhance their performance and outcomes.
Qualifications
MBA/MSc/MA
Experience Required
5 - 8 years
