Oversee and execute a comprehensive range of duties and obligations, ensuring alignment with organizational goals and operational standards. Manage key responsibilities with precision, including project coordination, team collaboration, and process optimization. Address daily challenges through strategic problem-solving and adherence to established protocols. Foster a productive work environment by maintaining clear communication, accountability, and continuous improvement initiatives. Prioritize tasks based on urgency and impact, delivering measurable results while supporting broader departmental objectives.
Deliver expert technical assistance to MA program personnel across designated thematic domains—Alternative Care, Family Strengthening, and Community Empowerment—while guaranteeing adherence to established organizational benchmarks and directives.
Assist in conducting training sessions and workshops designed to enhance the operational capabilities of MA program staff regarding program quality standards and pertinent thematic areas.
Facilitate the adoption and ongoing evaluation of organizational and international quality standards across member associations (MA’s), and immediately communicate any detected deficiencies or potential risks to the Supervisor for prompt action.
Offers technical expertise to MA program teams throughout project design and planning phases, including the formulation of humanitarian and development proposals, while collaborating with the Supervisor to conduct thorough quality assurance reviews.
Support medical assistants in adapting federation quality requirements to local contexts while maintaining compliance with established standards.
Documentation of best practices, lessons learned, and program improvement insights is a key responsibility, fostering both organizational learning and ongoing quality enhancement.
Facilitate the creation, refinement, and deployment of Monitoring, Evaluation, Accountability, and Learning (MEAL) tools and procedures within the MA support department, as well as across all supported MA’s.
Facilitate peer learning programs, collaborative exchanges, and educational sessions while ensuring thorough documentation and broad dissemination of best practices.
Assist in creating, refining, or tailoring tools, guidance resources, and templates, and facilitate their adoption within Member Associations (MA’s).
Assist MA program teams in implementing program modifications, including the introduction of innovative methods or overseeing transitional periods, as directed.
Engage in external technical forums or networks as necessary, facilitating knowledge sharing and continuous learning without undertaking an independent representational function.
Responsibilities include ensuring compliance with safeguarding protocols and fostering a secure environment to protect all individuals involved.
As a representative of SOS Children’s Villages, your primary responsibility involves fostering and upholding a secure and nurturing environment for all employees, as well as the children, adolescents, and adult beneficiaries who receive services from the organization. Among your key duties, you will be tasked with:
Demonstrate a steadfast commitment to the established Code of Conduct while continuously considering and addressing the safeguarding implications associated with your professional responsibilities.
Engage collaboratively in team dialogues to recognize potential risks and contribute by implementing proactive measures and mitigation strategies.
Incorporate safeguarding principles into each decision you make and every task you perform.
Promptly escalate any safeguarding concerns in strict adherence to established protocols and procedures.
Champion a culture rooted in ethical values, accountability, and an unwavering commitment to eliminating harm.
Must possess a bachelor’s degree in Computer Science, Information Technology, or a related field; minimum of three years of experience in software development, with proficiency in Java, Python, or C++; strong problem-solving skills with a focus on analytical thinking; ability to work independently and collaboratively in a fast-paced environment; excellent communication skills for conveying technical concepts to both technical and non-technical stakeholders; familiarity with agile methodologies and version control systems such as Git; experience with databases (SQL and NoSQL) and cloud platforms like AWS or Azure is a plus; willingness to learn new technologies and adapt to evolving industry trends.
A Master’s degree in social sciences, Project Management, Psychology, Child Rights, Development Studies, or a related discipline is required.
Possesses a solid grasp of program cycle management, including robust skills in Results-Based Management (RBM), encompassing project design, execution, and assessment.
Professional experience of five to eight years in a related field is required for this role.
Demonstrated experience in program quality, program development, or related technical support roles within development, humanitarian, or social service organizations is required.
Professionals should possess practical expertise in delivering technical program support within one or more key thematic domains, including alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).
Established expertise in providing assistance to program teams and implementing organizational quality standards is a prerequisite.
Required is demonstrated experience in program design, planning, and quality review processes, as well as progressively engaging in capacity-building efforts such as trainings, workshops, or learning events.
Proficiency in navigating multicultural and multi-stakeholder settings is essential for this role.
Technical Skills (Please indicate proficiency level, specifying whether each skill is essential or desirable)
Proficiency in program quality assurance methodologies and adherence to established organizational standards is essential.
Proven track record in facilitating program planning, execution, and evaluation processes.
Intermediate-level proficiency in planning, conducting, and facilitating training sessions, workshops, and educational activities is required.
Demonstrates a practical understanding of contextual and cultural dynamics essential for effective program delivery in diverse environments.
Professional experience or familiarity with safeguarding measures, accountability frameworks, and ethical programming principles is highly advantageous.
A demonstrated background in monitoring, evaluation, or learning processes is preferred.
Candidates should possess experience or familiarity with program reviews, assessments, or audits, as this is a preferred qualification.
Other essential competencies and interpersonal skills include strong communication abilities, both written and verbal; exceptional problem-solving and analytical thinking; proven leadership capabilities and the ability to collaborate effectively within cross-functional teams; adaptability to changing priorities and environments; a commitment to continuous learning and professional development; and a customer-focused mindset with a dedication to delivering high-quality results. Additionally, strong organizational skills, time management proficiency, and the capacity to work under pressure while maintaining attention to detail are required.
Exceptional interpersonal abilities and effective communication skills are essential.
Proficiency in collaborating effectively within diverse, interdisciplinary, and multicultural team environments is essential.
Maintaining unwavering ethical standards and consistently demonstrating a dedication to protecting individuals and assets are essential requirements for this role.
Demonstrates strong multitasking capabilities while maintaining high performance in fast-paced and high-pressure environments.
Demonstrates eagerness to acquire new skills and actively participates in ongoing enhancement initiatives.
Ways of working
Global collaboration and communication entails seamlessly operating across diverse countries, cultures, and time zones through consistent, transparent exchanges and a unified comprehension within distributed teams.
Cross-functional collaboration entails partnering with professionals from diverse departments and specialized fields to integrate expertise, address challenges through collective problem-solving, and ensure the delivery of impactful results in alignment with the organization’s strategic objectives.
Effective collaboration in matrix structures requires proactive engagement across both solid and dotted reporting lines, fostering transparent communication, and harmonizing priorities with line and functional managers. By clarifying roles, responsibilities, and expectations, this approach ensures seamless alignment and coordinated delivery across teams.
Remaining agile and adaptive is essential, enabling responsiveness to shifting environments and the ability to recalibrate priorities, methods, and collaborative frameworks in tandem with evolving project, service, or organizational requirements.
You are expected to demonstrate a strong sense of ownership and accountability by taking full responsibility for driving tasks and initiatives forward, actively resolving obstacles, and ensuring that commitments, decisions, and actions are executed to completion. You should show initiative within your defined role, addressing challenges proactively rather than relying on external direction.
Reinforcing the capabilities and self-governance of member associations is essential, achieved by disseminating insights, methodologies, and outcomes from initiatives and services to enable mutual learning. This process empowers associations to enhance their competencies and autonomy through continuous improvement and shared best practices.
Fostering an environment of open dialogue and transparency is essential, where constructive feedback and data are exchanged freely to empower teams and stakeholders to evaluate, grow, and enhance their performance and contributions.
Qualifications
MBA/MSc/MA
Experience Required
5 - 8 years
