Delivers a comprehensive overview of the position, outlining key responsibilities and essential qualifications required for success.
We seek proactive sales professionals with strong verbal communication skills, technical proficiency, and a genuine enthusiasm for music and audio technologies. This position integrates direct customer engagement, technical expertise, and sales assistance within a dynamic, high-speed setting.
The position involves overseeing contract management and project scheduling, ensuring all agreements are executed in accordance with established terms and timelines. Responsibilities include negotiating, drafting, and reviewing contracts to mitigate risks and ensure compliance with legal and organizational standards. Additionally, the role requires developing and maintaining detailed project schedules, monitoring progress, and coordinating with stakeholders to address any delays or discrepancies. Strong analytical skills, attention to detail, and proficiency in contract and project management software are essential for success in this role.
Shift hours span from 4:00 PM to 12:00 AM, aligned with Kenya Standard Time.
Weekend availability is mandatory for this position to ensure continuous operational support.
Seeking candidates with a Bachelor’s degree in a relevant field, along with a minimum of three years of professional experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving skills. Excellent written and verbal communication abilities are required, as is the capacity to work collaboratively in a team environment. Must demonstrate a proven track record of meeting deadlines and delivering high-quality results.
Candidates must satisfy a minimum of five of the listed qualifications to be considered for the position.
Individuals should possess prior experience in voice-based customer support roles, having worked within call centers or business process outsourcing (BPO) environments.
Proficient in conveying ideas clearly and articulately in both spoken and written English, demonstrating keen empathy and a talent for discerning and addressing customer requirements with precision.
Seasoned professionals with hands-on experience leveraging Customer Relationship Management (CRM) systems are encouraged to apply. A demonstrated ability to navigate and utilize CRM platforms effectively to streamline customer interactions, track sales pipelines, and manage data is required. Familiarity with CRM software functionalities, including lead management, contact organization, and reporting features, is essential for success in this role.
Proven expertise in diagnosing and resolving technical issues through systematic troubleshooting and analytical problem-solving methods.
Demonstrates meticulous attention to detail and maintains superior standards in record-keeping and follow-up procedures.
Professional version:
Familiarity with contemporary music trends and leading streaming services, including Spotify and Apple Music, is essential.
Fast-paced problem solver with a strong ability to quickly absorb new information, maintain meticulous organization, and seamlessly manage multiple priorities without compromising quality or efficiency.
Nice to Have
Proficiency in operating audio hardware, including speakers, public address (PA) systems, and amplifiers, is required.
Seasoned sales professionals with demonstrated experience are encouraged to apply. Candidates must possess a proven track record in driving revenue growth, negotiating deals, and cultivating client relationships. Proficiency in market analysis and strategic planning is essential, along with strong communication and interpersonal skills. Familiarity with CRM tools and data-driven decision-making is highly valued. The ideal candidate will exhibit resilience, adaptability, and a results-oriented mindset to thrive in a fast-paced sales environment.
Proficient in interpreting scripts, technical documentation, or introductory programming code.
Oversee the execution of critical tasks and deliverables to ensure alignment with organizational objectives. Facilitate cross-functional collaboration to streamline processes and enhance productivity. Develop and implement strategic initiatives designed to drive growth and operational efficiency. Monitor performance metrics to identify areas for improvement and implement corrective actions as needed. Serve as a liaison between senior leadership and teams to ensure clear communication and alignment on priorities. Contribute to the formulation and enforcement of policies that support compliance and risk management. Mentor and coach team members to foster professional development and high-performance standards.
Manage customer communications and resolve support inquiries through voice-based channels.
Facilitate sales growth by actively engaging customers and uncovering new business opportunities.
Provide support in diagnosing or resolving technical issues related to audio and streaming systems and offer guidance to clients as needed.
Maintain precise and up-to-date documentation within internal databases, ensuring the integrity and accuracy of all recorded information.
Maintain consistently courteous and professional communication in all interactions.
Responsibilities include meticulously overseeing client accounts, ensuring consistent monitoring, and maintaining accurate tracking of account activities to uphold service standards.
Work collaboratively with cross-functional teams to address and resolve technical or service-related issues efficiently.
You are required to bring and utilize your own laptop or mobile device, compatible with company systems and security protocols, for all work-related tasks. The device must support necessary software applications, have reliable internet connectivity, and meet minimum hardware specifications as outlined by the IT department. Sensitive company data must be protected using provided encryption tools, and adherence to all Bring Your Own Device (BYOD) policies is mandatory.
A laptop is required for this position, with the exclusion of Chrome books and devices operating on Linux.
Professional candidates will possess a working knowledge of Windows 10 or newer versions. Familiarity with the operating system is essential for fulfilling the role effectively.
A minimum of 8GB RAM is required, along with an Intel Core i5 processor from the 10th generation or newer.
Ensure access to high-speed internet with a minimum speed of 50 Mbps for both download and upload capabilities.
Engineer and employ an advanced wired headset equipped with superior noise-canceling technology to deliver exceptional audio clarity and an immersive listening experience.
Established in a tranquil, focused environment, the workspace is tailored for individuals who thrive in calm, undisturbed settings. It is ideal for those who prioritize concentration and require minimal distractions to maximize productivity. This setting is particularly well-suited for deep work, reflection, or tasks demanding sustained attention to detail.
At Influx, you’ll discover an environment where innovation thrives and collaboration drives progress. By joining our team, you’ll contribute to groundbreaking projects that shape the future of data solutions and time-series technology. We seek individuals who are passionate about technology, eager to tackle complex challenges, and committed to delivering exceptional results. Whether you’re an experienced professional or an emerging talent, Influx offers opportunities to grow, learn, and make a meaningful impact in a dynamic and supportive workplace.
Collaborate with a multinational, multicultural team spanning various regions and backgrounds.
Partner with forward-thinking, technology-forward clients to drive impactful solutions.
Receive exposure to the audio technology and music streaming sectors.
Join an organization experiencing rapid expansion, dedicated to fostering professional advancement and skill enhancement.
Experience a collaborative and welcoming work environment that prioritizes people, fostering inclusivity and support at every level.
Qualifications
BA/BSc/HND
