Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, prioritizing secure, resilient, and high-performing IT systems to bolster business operations and drive strategic expansion. This position provides oversight of ICT infrastructure, information security protocols, digital transformation projects, system maintenance, and the design of technology-driven solutions to elevate service delivery.
The preferred applicant will possess extensive expertise as an ICT leader, with a proven track record in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee and execute a comprehensive range of duties, including but not limited to strategic planning, team leadership, and project management, with a focus on delivering measurable results. Develop and implement policies, procedures, and performance metrics to enhance operational efficiency and ensure alignment with organizational objectives. Collaborate cross-functionally to foster innovation, streamline workflows, and address complex challenges proactively. Monitor industry trends and competitive landscapes to identify opportunities for growth and continuous improvement. Cultivate a culture of accountability, collaboration, and excellence while mentoring team members to achieve both individual and collective success. Ensure compliance with regulatory requirements and maintain high standards of ethical conduct across all business activities.
We are seeking a seasoned professional to spearhead ICT strategy and leadership, driving innovation and alignment with organizational objectives. The ideal candidate will possess a proven track record in developing and implementing robust ICT frameworks, ensuring seamless integration of technology solutions to enhance operational efficiency and strategic growth. Key responsibilities include shaping long-term ICT vision, fostering cross-functional collaboration, and overseeing the execution of digital transformation initiatives. Candidates should demonstrate expertise in governance, risk management, and emerging technologies, alongside exceptional leadership and communication skills. A minimum of 10 years of relevant experience in ICT leadership roles and a strong academic background in computer science, information systems, or related fields are required. Proficiency in strategic planning, stakeholder engagement, and budget oversight is essential.
Devise, execute, and oversee comprehensive ICT strategies that are fully integrated with the organization’s overarching business objectives.
Offer strategic leadership and guidance to the ICT team, fostering a culture of excellence and driving ongoing enhancements in performance and efficiency.
Spearhead strategic digital transformation projects aimed at elevating operational efficiency, enriching customer engagement, and advancing automation capabilities.
Oversee the administration, optimization, and security of ICT infrastructure and systems to ensure seamless operations and alignment with organizational objectives. Develop and implement policies, procedures, and best practices for system performance, data integrity, and compliance with industry standards. Lead cross-functional teams in the planning, deployment, and maintenance of hardware, software, and network components while managing vendor relationships and IT budgets effectively. Monitor system performance, troubleshoot issues, and proactively address potential risks to minimize downtime and enhance system reliability. Ensure robust cybersecurity measures are in place to safeguard critical data and infrastructure against threats. Collaborate with stakeholders to assess technological needs, recommend upgrades, and drive innovation to support business growth and digital transformation initiatives.
Provide leadership in the installation, configuration, and ongoing maintenance of all IT hardware, software, networks, and communication systems.
Maintain peak performance, scalability, and security for critical systems such as credit management platforms, databases, and digital interfaces.
Oversee the execution of system upgrades, cultivate and maintain productive partnerships with vendors, and administer IT procurement processes in strict adherence to predefined budgetary constraints.
We are seeking a seasoned professional to oversee cybersecurity and risk management initiatives, ensuring robust protection of digital assets and compliance with relevant regulations. The ideal candidate will possess a strong background in identifying vulnerabilities, implementing mitigation strategies, and maintaining up-to-date security protocols. Responsibilities include conducting risk assessments, developing incident response plans, and collaborating with cross-functional teams to enhance overall security posture. Additionally, the role requires expertise in regulatory frameworks, threat intelligence, and security architecture to proactively address emerging risks.
Develop and oversee robust information security protocols to safeguard data, systems, and networks against potential threats.
Direct cybersecurity leadership responsibilities encompass threat surveillance, incident mitigation, penetration testing, and contingency recovery planning.
Ensure adherence to applicable ICT policies, legal frameworks, and regulatory obligations, including Data Protection guidelines.
Provide technical assistance for systems and deliver comprehensive user training sessions to ensure proficient system utilization across the organization. Troubleshoot hardware, software, and network issues while maintaining system integrity and performance. Develop and implement user guides, training materials, and documentation to support ongoing learning and operational efficiency. Collaborate with cross-functional teams to identify training needs and system enhancements. Monitor system updates and upgrades to minimize downtime and optimize functionality. Maintain accurate records of support requests, resolutions, and training outcomes for performance tracking and continuous improvement.
Oversee helpdesk operations and ensure the timely resolution of IT issues.
Ensure that systems, processes, and disaster recovery protocols are thoroughly and accurately documented to maintain compliance and operational readiness.
Design and implement user training initiatives aimed at improving system adoption and fostering digital proficiency.
The role focuses on establishing and maintaining effective ICT governance frameworks to ensure alignment with organizational policies, regulatory standards, and industry best practices. Responsibilities include developing compliance strategies, conducting regular audits, and mitigating risks associated with information security and data privacy. The position requires expertise in frameworks such as ISO 27001, NIST, or CUBIT, along with strong analytical skills to interpret complex regulatory requirements. Additionally, the role demands proficiency in documentation, stakeholder communication, and the ability to drive continuous improvement in ICT processes while ensuring adherence to legal and ethical obligations. A background in IT governance, risk management, or related fields is essential for success in this position.
Formulate, implement, and uphold comprehensive ICT policies, standards, and operational procedures to ensure alignment with organizational goals and regulatory requirements.
Regularly maintain and test data integrity, backup procedures, and business continuity plans to ensure their effectiveness and reliability.
Perform routine evaluations of IT systems to determine operational efficiency and pinpoint opportunities for enhancement.
We are committed to fostering innovation and driving continuous improvement across all aspects of our organization. This role will focus on identifying opportunities for enhancement, implementing creative solutions, and ensuring that best practices are consistently applied. You will collaborate with cross-functional teams to challenge the status quo, streamline processes, and deliver measurable results that support our strategic objectives. Strong analytical skills, a forward-thinking mindset, and the ability to inspire change will be essential for success in this position.
Evaluate and adopt emerging technologies to enhance operational processes and overall productivity.
Assist in the creation and enhancement of digital solutions such as mobile applications, customer-facing platforms, and CRM systems.
Evaluate emerging ICT trends and provide well-informed strategic recommendations to senior leadership for informed decision-making.
Seeking candidates with a minimum of five years of relevant industry experience and a Bachelor’s degree in a related field, or equivalent professional qualifications. Strong analytical and problem-solving abilities are essential, along with proficiency in data analysis tools and software. Exceptional communication and teamwork skills are required to collaborate effectively across departments. Experience leading projects or teams is highly desirable, along with a proven track record of delivering measurable results within deadlines. Familiarity with industry regulations and best practices is critical for ensuring compliance and operational excellence.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is highly advantageous.
A minimum of seven to ten years of experience in the ICT sector is required, including at least three years in a leadership capacity.
A background in financial services, banking, microfinance, credit systems, or the fintech sector is strongly preferred.
Possesses extensive expertise in the following domains:
ICT infrastructure, networking solutions, and cloud-based technologies are areas of expertise for this role, which requires a deep understanding of designing, implementing, and maintaining these systems. The position involves overseeing the integration of robust ICT frameworks, ensuring seamless connectivity, and leveraging cloud platforms to enhance operational efficiency. Responsibilities include managing network configurations, optimizing cloud services, and collaborating with cross-functional teams to align technology solutions with organizational goals. Candidates must possess hands-on experience with ICT infrastructure, networking protocols, and cloud computing tools, along with proficiency in troubleshooting and system performance enhancement.
Ensuring robust cybersecurity measures involves the implementation of established frameworks and adherence to industry best practices to safeguard critical systems and data against evolving threats. This role requires a deep understanding of recognized security standards and the ability to apply them effectively within organizational processes. Professionals in this field must stay current with the latest advancements in cybersecurity to maintain a proactive defense strategy, mitigate risks, and ensure compliance with regulatory requirements.
Proficient in database management systems such as SQL and Oracle, with a strong command of relational database design, query optimization, and data integrity principles. Skilled in developing and maintaining efficient database architectures, ensuring seamless data storage, retrieval, and security. Experience in database administration, including performance tuning, backup strategies, and disaster recovery planning to support critical business operations.
Core business applications encompass enterprise resource planning systems, loan management platforms, and customer relationship management solutions.
Ensuring adherence to data protection laws and regulatory standards is essential to this role. Maintaining strict compliance with industry regulations is a key responsibility, safeguarding sensitive information and upholding organizational integrity.
Proven ability to communicate effectively with diverse stakeholders, fostering collaboration and mutual understanding. Demonstrated proficiency in analyzing complex data to inform strategic decision-making. Strong organizational skills with a keen attention to detail, ensuring accuracy and efficiency in all tasks. Exceptional problem-solving capabilities, enabling the identification of innovative solutions to challenges. A track record of managing multiple priorities while maintaining high standards of performance. Experience in leading cross-functional teams to achieve shared objectives. Commitment to continuous professional development and staying abreast of industry trends.
Demonstrates exceptional leadership capabilities and expertise in managing individuals effectively.
Strong analytical and critical thinking skills are essential for effectively resolving challenges and making informed decisions.
Maintaining unwavering integrity, ensuring strict confidentiality, and upholding professional ethics are essential.
Proven expertise in managing projects and vendors effectively, ensuring alignment with organizational objectives and timely delivery of results.
Demonstrates strong resilience in high-pressure situations while consistently meeting established deadlines with precision and efficiency.
Strong interpersonal and stakeholder engagement abilities are essential, requiring the capacity to convey information effectively and foster productive relationships with key parties.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
