Our client, a prominent telecommunications provider, is in search of a skilled Sectional IP Network Engineer to join their team.
Job summary/ Job purpose/ Role Intent:
The Sectional IP Network Engineer–Field will deliver MAN network availability and customer uptime KPIs by performing on-site power-related maintenance for designated MAN nodes, maintaining service quality and continuity in accordance with company KPIs, and adhering to budgeted cost constraints. Additionally, the role involves conducting Feasibility & Implementation assessments, as well as executing billing-related disconnections and reconnections of ISDN and PSTN circuits at the MAN level.
Oversee and execute critical responsibilities encompassing strategic planning and operational oversight, ensuring alignment with organizational objectives and fostering sustainable growth. Develop, implement, and monitor initiatives to enhance efficiency, productivity, and performance across departments. Manage cross-functional teams, delegate tasks effectively, and provide mentorship to cultivate talent and drive professional development. Analyze data, identify trends, and propose data-driven solutions to optimize processes and mitigate risks. Collaborate with senior leadership to align projects with long-term business goals and ensure seamless integration of departmental efforts. Maintain compliance with industry regulations and internal policies while upholding the highest standards of accountability. Additionally, serve as a liaison between stakeholders to facilitate clear communication and resolve conflicts proactively.
Ensure consistent MAN availability by proactively maintaining the power supply of the nodes.
Effectively manage and resolve MAN and Switch power-related faults in a timely manner, ensuring adherence to Service Level Agreements (SLAs).
Key updates are facilitated throughout the restoration journey to ensure the customer remains fully informed at all times.
Undertake feasibility assessments, implement ISDN and PSTN circuits, and manage their disconnection and reconnection processes.
Develops comprehensive customer setup documentation to ensure accurate and efficient onboarding processes.
Ensure a secure work environment by adhering to HSE protocols, established engineering standards, defined procedures, and applicable legal regulations.
Monitor individual performance metrics and recommend targeted strategies to enhance productivity.
Oversee and maintain accurate records of network expenditures while ensuring alignment with financial reporting standards set by the Finance department.
Performs any additional duties as directed by the line manager, including tasks delegated or assigned, to support operational objectives.
Principal Outputs for this role
Adhere to the designated monthly fuel allocation while ensuring efficient utilization of resources.
Collect and submit Street MAN power meter readings to the finance department on or before the 20th day of each month.
Nairobi Means demonstrated an exceptional average availability of 99.65% throughout the year, reflecting robust operational performance and reliability.
Ninety percent of Nairobi’s Means need to consistently meet their Power performance targets.
Ninety percent of Nairobi’s Medium Voltage Secondary Network Stations (Means) achieve a Power rating exceeding ninety percent.
Within two hours of bill payment, 80% of disconnected lines must be restored to service.
Ensuring adherence to customer service level agreements (SLAs) is essential, with a requirement that 80% of all assigned provisioning and cessation cases must be resolved within a 24-hour timeframe.
To ensure efficient operations, resolve 80% of faults within a four-hour timeframe, demonstrating a strong commitment to timely problem-solving and minimizing operational disruptions.
Conduct quarterly routine maintenance for all MAN nodes, assessing power autonomy status and offering tailored recommendations for each node.
Successfully address and finalize assigned Feasibility tickets within a 24-hour timeframe.
We seek candidates with a strong academic foundation and relevant professional experience. Applicants should possess the necessary qualifications, including educational credentials and hands-on expertise in their field. Prior to work experience in a related role is essential, as is the ability to apply theoretical knowledge to practical situations. Ideal candidates will demonstrate a commitment to continuous learning and professional development.
A Bachelor’s degree or higher-level qualification in Telecommunications, complemented by specialized training in technology or engineering, is essential.
Proven expertise in utilizing Microsoft Office Suite applications is required.
Holding a valid Kenyan driving license is essential for this position.
Experienced candidates with a proven track record in the field are encouraged to apply. A minimum of three years in a related position is typically required, though exceptional candidates with less experience may be considered. Familiarity with industry-standard tools, methodologies, and best practices is essential, as is the ability to adapt to evolving technologies and workflows. Strong analytical skills, attention to detail, and the capacity to work both independently and collaboratively are highly valued. Prior leadership or mentorship experience, if applicable, is a plus.
We seek candidates with three to five years of experience within the telecommunications industry, specifically with Welkom.
Demonstrates exceptional organizational capabilities and possesses at least one to two years of hands-on technical experience, preferably within a nationally recognized organization.
Demonstrates strong capability in organizing and managing both individual and collective tasks, ensuring efficient allocation of resources and timely completion of objectives.
Maintains composure and performs effectively in high-pressure situations.
Demonstrates strong collaboration skills to effectively contribute within a team-oriented environment.
Dedicated to ongoing enhancement, we prioritize continual improvement across all operations, ensuring sustained growth and operational excellence. This commitment involves regularly reviewing processes, identifying inefficiencies, and implementing innovative solutions to elevate performance. Team members are encouraged to suggest and drive improvements, fostering a culture of accountability and proactive problem-solving. Through structured feedback mechanisms and data-driven insights, we consistently refine our strategies to meet evolving challenges and deliver superior results.
Proficiency spans both depth and breadth of expertise, requiring a comprehensive understanding across multiple domains as well as specialized knowledge in key areas.
Highly driven and independent, with a strong ability to work proactively and meet objectives without constant supervision.
Proven ability to manage multiple priorities in a fast-paced environment while demonstrating exceptional organizational and time management skills. Strong verbal and written communication expertise, ensuring clarity and precision in all interactions. Demonstrated leadership in guiding teams through complex projects with a focus on collaboration and accountability. In-depth knowledge of industry regulations and compliance standards, coupled with a commitment to ethical practices. Proficiency in leveraging technology and data analytics to drive informed decision-making and process improvements. Exceptional problem-solving capabilities, enabling quick identification of challenges and implementation of effective solutions. A track record of successfully delivering outcomes that align with strategic business objectives.
Technical Competencies
Demonstrates expertise in technical systems, processes, and methodologies relevant to the role. Applies specialized knowledge to analyze, troubleshoot, and resolve complex technical issues efficiently. Maintains proficiency in industry-standard tools, software, and technologies to support operational objectives. Collaborates with cross-functional teams to implement innovative solutions and enhance system performance. Ensures adherence to best practices, security protocols, and compliance standards to mitigate risks and optimize efficiency. Continuously updates skills through professional development to stay current with evolving technological advancements and industry trends.
Proven expertise in the installation and maintenance of power equipment is essential.
Proficiency in SIP protocols and hands-on experience collaborating with SIP service providers are required.
Requires extensive expertise in routing and switching, demonstrated through practical experience in configuring routers and switches from multiple vendors.
Candidates must possess a Cisco qualification or an equivalent IP Network certification.
Demonstrates proficiency in core operational capabilities essential for the role, including analytical thinking, problem resolution, and efficient process management. Exhibits strong interpersonal and communication skills to collaborate effectively with cross-functional teams and stakeholders. Maintains a results-driven approach while ensuring adherence to established policies, procedures, and quality standards. Possesses the ability to prioritize tasks, manage deadlines, and adapt to evolving business requirements. Committed to continuous improvement through ongoing learning and the application of best practices in daily responsibilities.
We collaborate effectively with colleagues across various departments to achieve shared objectives. Strong interpersonal skills and the ability to build rapport with team members are essential. We prioritize open communication, mutual respect, and collective problem-solving to foster a productive work environment. Active participation in team meetings, brainstorming sessions, and project discussions is required to align efforts and drive results. Adaptability and a willingness to support teammates are crucial for navigating challenges and meeting deadlines.
Actively fosters a collaborative work environment where colleagues engage in teamwork and share mutual accountability. Teams maintain superior performance levels by consistently reassessing goals and priorities.
At the forefront of driving transformative advancements, this role spearheads the conception, development, and implementation of groundbreaking solutions that redefine industry standards. The ideal candidate will possess a forward-thinking mindset, a proven track record of turning visionary ideas into tangible outcomes, and the ability to foster a culture of continuous improvement. Responsibilities include leading cross-functional teams, identifying emerging trends, and translating complex challenges into innovative strategies that deliver measurable impact. Collaboration with stakeholders across departments is essential to align innovation initiatives with overarching business objectives.
Seeks to pioneer innovative ideas and strategies aimed at addressing existing and upcoming challenges. Fosters an environment where creative solutions are not just encouraged but required from all team members, driving continuous performance enhancements and fostering new business opportunities.
Identifying, evaluating, and mitigating potential risks across projects and operations to safeguard organizational assets and ensure compliance with regulatory standards are primary responsibilities. This role requires proficiency in risk assessment methodologies, strong analytical skills, and the ability to develop proactive strategies to minimize exposure. Experience in risk management frameworks, such as ISO 31000 or COST, along with a track record in implementing controls and monitoring risk indicators, is essential. Additionally, collaboration with cross-functional teams to communicate risk insights and recommend corrective actions is a critical aspect of the position.
Assess evaluated risks by carefully weighing potential organizational and stakeholder apprehensions; determines areas of possible vulnerabilities and develops alternative strategies to address any unforeseen circumstances; fosters a culture of innovation by motivating teams to pursue novel business prospects.
Analytical thinking involves the capacity to systematically dissect complex problems, identify key components, and derive logical conclusions from data. It requires attention to detail, the ability to recognize patterns, and the skill to evaluate information objectively. Professionals with strong analytical thinking abilities can effectively solve problems, make informed decisions, and develop strategic solutions. This skill is particularly valuable in roles that demand critical evaluation, data interpretation, and evidence-based reasoning.
Analyze and discern patterns or linkages between disparate scenarios, particularly when relationships are not immediately apparent, while also pinpointing critical or fundamental challenges within intricate contexts. This involves employing innovative, abstract, or inductive reasoning to derive meaningful insights and solutions.
Applicants who satisfy the specified criteria are invited to submit their application letter, current and expected salary, along with a comprehensive CV that includes a daytime contact number to the designated email address: jobs1@hcsaffiliatesgroup.com. The subject line of the email should clearly state “Sectional IP Network Engineer – Nairobi or Central Region.” Additionally, candidates are required to specify their preferred work location in their application.
Qualifications
BA/BSc/HND , Others
Experience Required
3 - 5 years
