Oversee a diverse range of critical operational tasks, ensuring alignment with organizational objectives and industry standards. Develop and implement strategic initiatives to enhance efficiency, productivity, and overall performance. Lead cross-functional teams, fostering collaboration and accountability while delegating responsibilities effectively. Monitor key performance indicators to assess progress, identify areas for improvement, and implement corrective actions as needed. Maintain compliance with regulatory requirements and internal policies to mitigate risks and uphold corporate integrity. Provide mentorship and professional development opportunities for team members to cultivate a high-performing workforce.
We are responsible for overseeing and validating occupancy data to ensure accuracy and compliance with established standards. This role involves monitoring and verifying occupancy levels within designated areas, maintaining detailed records, and promptly addressing any discrepancies. Additionally, the position requires collaboration with cross-functional teams to provide timely and accurate occupancy reports, support data-driven decision-making, and ensure adherence to regulatory and organizational policies. Strong attention to detail, analytical skills, and proficiency in data management tools are essential for success in this role.
Monitor all renewal-related triggers, including but not limited to upcoming expiration dates, contract milestones, and internal policy updates. Identify and assess potential risks associated with lapses in coverage or non-compliance with renewal requirements. Proactively communicate with stakeholders to ensure timely submission of necessary documentation and approvals. Maintain accurate records of renewal processes, deadlines, and communications for audit and compliance purposes. Collaborate with relevant departments to streamline renewal workflows and mitigate any operational disruptions.
As we shift from our current billing cycle to a Month-to-Month (MTM) arrangement, responsibilities will transition accordingly. This change requires adaptability and a proactive approach to ensure seamless operations during the shift. Teams must review updated schedules, adjust workflows, and confirm all contractual obligations are met without disruption. Clear communication and timely execution will be essential to maintain productivity and service standards.
Seven business days following the initiation of the Master Task Management (MTM) process, a response is expected to be provided.
Develop and oversee verification orders utilizing the Inuit platform.
Configure all external inspections to adhere to a strict 72-hour service level agreement (SLA).
Validate addresses and properties to ensure accuracy and compliance with established standards. Verify that all address details, including street names, numbers, postal codes, and property identifiers, are correct and up to date. Confirm that properties meet regulatory requirements, zoning laws, and local ordinances. This role may involve cross-referencing data with government databases, conducting site inspections, or coordinating with relevant authorities to resolve discrepancies. Attention to detail and a commitment to thorough verification are essential to maintaining the integrity of the information.
Configure scheduling windows from 8:00 a.m. to 6:00 p.m.
Capture and present evidence through photographs and notifications to support investigations or audits.
Verify the precision and excellence of every order prior to its submission.
We handle the processing of internal escalations as well as the management of work orders, ensuring timely resolution and clear communication throughout the process. This role involves coordinating with various departments to address escalated issues efficiently while maintaining detailed records of each case. Responsibilities include evaluating the urgency of escalations, assigning appropriate follow-up actions, and providing status updates to stakeholders. Additionally, we oversee the creation, tracking, and closure of work orders to ensure operational continuity and compliance with established procedures. Strong organizational skills and the ability to prioritize tasks are essential for success in this position.
Develop escalation tasks and workflows within the Ender system to streamline issue resolution processes and ensure timely follow-up on critical matters.
Prepare and allocate work orders to appropriate personnel or teams as required.
Requests should be documented with comprehensive and precise context to ensure clarity and accuracy in all communications and transactions.
Collaborate effectively with the Maintenance team as needed to ensure seamless operations and alignment with organizational objectives.
Tracks and manages results with precision and efficiency, ensuring all outcomes are accurately recorded, analyzed, and reported to stakeholders. Overseeing performance metrics and key indicators, this role involves monitoring progress against set targets, identifying trends or deviations, and implementing corrective actions when necessary. Maintains detailed documentation of results to support data-driven decision-making and accountability across the organization.
Analyze iVueit results and route accordingly:
The Move-outs team is currently seeking candidates for vacant property positions. Responsibilities include conducting thorough move-out inspections, documenting any damages or discrepancies, and ensuring properties are returned to optimal condition for future tenants. Applicants should possess strong attention to detail, the ability to work efficiently under tight deadlines, and prior experience in property maintenance or real estate. Excellent communication skills are required to liaise with tenants and coordinate with other teams as needed.
The Renewals team is responsible for managing lease renewals for occupied properties, ensuring seamless continuation of tenancies while maximizing occupancy rates. This role involves coordinating renewal processes, communicating with tenants regarding lease terms, and addressing any inquiries or concerns to facilitate smooth transitions. Proficiency in lease management systems and strong interpersonal skills are essential to maintain positive tenant relationships and uphold company standards.
Handle cases where the outstanding balance is less than $500, with a focus on move-out scenarios.
Cases require a $500 hold, along with supplementary validation.
Escalation of unresolved findings is required for internal review.
Maintain accurate and current documentation of case records and their respective statuses.
Provide comprehensive administrative support to ensure the efficient operation of office activities. Perform tasks such as managing schedules, coordinating meetings, handling correspondence, and maintaining organized filing systems. Maintain accurate records, prepare reports, and assist with data entry as needed. Strong organizational skills, attention to detail, and proficiency in office software are essential. Excellent communication and interpersonal abilities are required to interact effectively with team members and stakeholders. Prior experience in an administrative role is preferred.
Handle administrative requests pertaining to retention matters with efficiency and professionalism. Address inquiries and tasks associated with maintaining records, ensuring compliance, and facilitating retention processes as needed. Provide timely and accurate support to ensure smooth operations and adherence to retention policies and procedures.
Maintain uniform adherence to established processes and documentation standards.
Analyze processes to uncover areas where enhancements can be made and document any irregularities or issues encountered.
Requirements
Individuals must exhibit meticulous attention to detail and a strong orientation toward process-driven methodologies.
Proficient in utilizing various tools, including Inuit and Ender, with adaptability to diverse software applications.
Excellent written communication skills are required to effectively convey complex ideas, collaborate across teams, and maintain clarity in documentation and correspondence. The ideal candidate must demonstrate proficiency in crafting clear, concise, and error-free written materials tailored to diverse audiences. Responsibilities include drafting reports, emails, and presentations, as well as editing and proofreading documents to ensure accuracy and professionalism. Strong attention to detail and the ability to adapt tone and style to different contexts are essential.
Demonstrated skill in effectively managing and prioritizing tasks with pressing deadlines is essential.
With a minimum of one year of experience in property management operations and administrative support, candidates should be well-versed in the essential functions of the role.
Qualifications
BA/BSc/HND
Experience Required
1 year
