Job description
An international technology company are looking to bring on a Head of Retail to join their team in Kenya supporting their stores across Africa. As the Head of Retail, you will be responsible for the creation & management of a profitable chain of stores, inlcuding identifying & obtain best possible store locations & franchisee partners.
This role is responsible for the creation & management of a profitable chain of stores. This role will ensure compliance with national strategies, while delivering a strong local competitive edge.
Strategic Roll outs:
Identify & obtain best possible store locations & franchise partners
Oversee the vendor eco-system from contracting to performance reviews
Own delivery of an agreed roll out plan as per agreed quality standards
Ensure plan for closure of current ARC during conversion
Device Management
Store Operations & Audit / Compliance:
CAPEX Management for retail shops
Management of all vendor & partner relationships
Management of franchisee relationship
Maximize efficiency of store support processes to ensure error free retail operations
Ensuring total compliance with all defined processes & systems
Identification of issues & areas of improvement based on on-going analysis of KPIs
Manage issues with local authorities, if any
Profitability:
Manage overall financial performance of the store through delivery of agreed revenue & cost targets
Ensure profitability of each store & devise strategies for non-performing stores
Devise marketing programs
Competitive benchmarking for improvement of productivity
People Development / Team Management:
Create a high performing Own Retail team
Oversee the process for procuring outsourced store staff
Ensure deployment of national training initiatives; supplement through local inputs
Customer Experience:
Responsibility for delivery of agreed CSMM targets
Identify areas of improvement & ensure implementation of programs
Challenges
Resolution of conflicting directions between OR central team & regional leadership/ manpower attrition/ identification & procurement of best locations/ oversight of roll out/ management of issues with franchisee/ delivery of profitability/ geographical spread of operations
Requirements
10-12 years experience.
Must have exposure in retail operations.
Preferred sectors : Handset retail, Modern retail, Consumer durables, Apparel/ fashion
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