About the Job
MPAA Research Centre is actively recruiting a proactive and technically adept IT Assistant to reinforce its Information Technology team.
This position delivers primary IT assistance across both office and field operations, maintaining dependable systems, uninterrupted communications, and precise data reporting within a fast-paced research and conservation setting.
The IT Assistant will function as the primary support liaison for users, addressing inquiries related to hardware, software, and networks. Additionally, the role will involve managing IT assets and providing support for the Earth Ranger domain awareness system.
Duties involve overseeing project execution, coordinating team efforts, and ensuring alignment with organizational objectives. Responsibilities include developing strategic plans, monitoring progress, and identifying opportunities for process improvements. Essential qualifications encompass a bachelor’s degree in a relevant field and a minimum of five years of progressive experience in a leadership role. Strong analytical skills, exceptional communication abilities, and proficiency in industry-standard software are required. The position demands a proactive approach to problem-solving and the capacity to mentor junior team members effectively.
Deliver comprehensive first-level IT assistance for desktops, laptops, printers, software applications, and user access-related challenges.
Investigate and address network and connectivity problems proactively to prevent them from escalating to the IT Manager.
Maintain a precise inventory of IT assets and facilitate consistent audits to ensure accuracy.
Facilitate Earth Ranger reporting processes, perform data extraction tasks, and conduct foundational analysis for operational applications.
Oversee the performance of IT systems while providing support for regular maintenance, software updates, and technical issue resolution.
Deliver comprehensive IT and communication assistance to field teams and remote operational units.
Oversee the administration and maintenance of Turbojet radio communication systems alongside field connectivity tools.
Ensure the upkeep of IT documentation, knowledge base articles, and standard operating procedures.
Handle staff onboarding and offboarding processes, which entail system configuration and access administration.
Seeking a seasoned professional with a proven track record in [specific field or industry] along with a minimum of [X years] of hands-on experience. Candidates must possess [specific degrees, certifications, or licenses], along with strong proficiency in [key technical or soft skills]. The ideal applicant will demonstrate expertise in [relevant area], ensuring the ability to meet operational demands. Responsibilities include overseeing [critical tasks], analyzing [data or processes], and collaborating with cross-functional teams to achieve [defined objectives]. Exceptional problem-solving abilities and adaptability to evolving industry standards are essential.
A Bachelor’s or Diploma in Information Technology, Computer Science, Information Systems, Telecommunications, or a closely related discipline is required.
A minimum of two years of professional experience in IT support, help desk operations, or systems administration is required.
Possesses a comprehensive knowledge of computer hardware, software, and fundamental networking principles.
Proven expertise in IT asset management and provision of user support within high-demand operational settings is required.
Proficiency in field communication systems, Earth Ranger, or radio systems would be beneficial.
A valid Kenyan driving license in possession, accompanied by a pristine driving record, is an essential requirement for this position.
Capable of traveling frequently to field sites and remote operational locations as required.
Submit your application via email to jobs@mpala.org, ensuring it includes a single PDF file that contains a concise personal introduction alongside your curriculum vitae. The application submission deadline is June 20, 2026.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
