Our esteemed high-end Golf Club in Nairobi is actively recruiting a polished, professional Receptionist and Waitstaff to enhance their exceptional service standards. The ideal candidates will demonstrate a strong customer-centric approach, ensuring an outstanding first impression and seamless guest experiences.
A minimum of five years of extensive experience in a relevant professional field is mandatory, along with a bachelor’s degree in a related discipline. Proficiency in specific software applications, tools, or methodologies pertinent to the role is essential. Strong analytical and problem-solving skills, coupled with excellent communication abilities, are required to effectively collaborate and execute tasks. Familiarity with industry regulations, standards, or best practices is highly desirable. Candidates must demonstrate a track record of delivering measurable results and adapting to dynamic work environments. Additional certifications or specialized training may be preferred for certain positions.
A relevant qualification such as a degree or diploma in Secretarial Studies, Front Office Management, Hospitality Management, or a comparable discipline is required.
Seeking candidates with a minimum of two years of experience in a front office or receptionist capacity, ideally within a luxury hospitality setting.
Proficient in using Microsoft Office applications and demonstrating strong computer literacy skills.
Proficient in front office operations and customer service management, with demonstrated expertise in optimizing workflows and enhancing guest experiences.
Proficient in utilizing front office equipment and handling payment processing machines, including PDQ terminals, with expertise and efficiency.
Experienced in effectively conveying information in both English and Kiswahili, both verbally and in writing.
Professional demeanor, strong interpersonal abilities, and a commitment to customer satisfaction are essential for this role.
Possesses exceptional skills in organizing tasks efficiently and managing multiple priorities concurrently. Demonstrates a capacity to coordinate various responsibilities seamlessly while maintaining high levels of productivity and attention to detail.
Maintains the utmost confidentiality and upholds professional standards consistently in all professional interactions and environments.
The position requires a commitment to a structured work schedule, with designated hours aligning to operational needs. Flexibility in accommodating shift variations may be necessary to ensure seamless coverage and productivity. Attendance and punctuality are essential to maintain workflow consistency and meet team objectives.
Shift 1 operates from 6:00 AM to 2:00 PM.
Shift 2 operates from 2:00 PM to 10:00 PM, providing coverage during the late afternoon and evening hours to ensure seamless operations and service delivery.
Relocated to Nairobi, the position offers the opportunity to contribute to dynamic projects in Kenya’s vibrant capital. Candidates must possess a bachelor’s degree in a relevant field, along with at least three years of professional experience. Proficiency in English is mandatory, while additional fluency in Swahili or another local language is advantageous. Responsibilities include collaborating with cross-functional teams, analyzing data to inform strategic decisions, and overseeing project execution from inception to completion. Strong problem-solving skills and adaptability to fast-paced environments are essential, as is a commitment to fostering inclusive and sustainable practices.
We are offering a gross monthly salary of Ash 40,000 for this position.
Interested applicants are invited to submit their curriculum vitae via email to jobs@phinaconsultant.co.ke, with a copy also sent to the same address for review and consideration.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
