Position Objective:
The Data Analyst plays a pivotal role in strengthening operational efficiency by delivering precise real-time monitoring, meaningful performance analytics, and strategic workforce planning grounded in data. This position is responsible for maintaining alignment with service level benchmarks, improving operational transparency through comprehensive MIS reporting, and facilitating forward-looking scheduling and forecasting initiatives to maximize resource allocation.
We seek candidates who meet specific qualifications and bring relevant experience to the role. Ideal applicants will possess a proven track record in a similar position, along with strong communication and organizational skills. Proficiency in industry-standard software and tools is essential, as is the ability to collaborate effectively within a team environment. Additionally, familiarity with recruitment best practices and a commitment to fostering inclusive hiring processes are highly valued. Responsibilities include sourcing top talent, conducting thorough candidate assessments, and ensuring a seamless hiring experience for both applicants and stakeholders.
Seeking candidates with a proven track record in the specified domain, evidenced by a minimum of [X] years of hands-on experience in [relevant field or role]. Ideal applicants will possess demonstrated expertise in [specific skills or areas], along with a strong ability to [key competency or responsibility]. Familiarity with [tools, methodologies, or industry standards] is essential, ensuring seamless integration into the team and immediate contribution to [specific projects or goals]. Proficiency in [specific software, systems, or languages] is required to fulfill core responsibilities effectively.
A minimum of one to two years of professional experience in data analysis, MIS reporting, or contact center operations is required.
Proficiency in real-time monitoring and workforce management tools is considered advantageous.
Bachelor’s degree in Computer Science, Information Technology, or a related technical field is mandatory.
A bachelor’s degree in Statistics, Computer Science, Information Systems, Business Analytics, or a related discipline is required.
Required Skills include strong proficiency in written and verbal communication, with the ability to articulate complex ideas clearly and concisely. Candidates must demonstrate exceptional problem-solving skills, analytical thinking, and attention to detail. Proficiency in relevant software applications, such as Microsoft Office Suite or industry-specific tools, is essential. Experience with project management methodologies, such as Agile or Scrum, is highly desirable. The ideal candidate will possess a collaborative mindset, adaptability to changing priorities, and a commitment to continuous learning and professional development.
Demonstrated expertise in Microsoft Excel, including the creation and manipulation of pivot tables, the application of advanced formulas, and the development of macros to automate tasks.
Proficiency in business intelligence tools such as Power BI, Tableau, or comparable platforms is required.
Ensures meticulous attention to detail and maintains high standards of data accuracy throughout all tasks and processes.
A solid grasp of the subject is required, along with the ability to apply relevant principles effectively in practical scenarios. Proficiency in analyzing and interpreting data is essential, supported by a strong foundation in technical or theoretical concepts pertinent to the role.
We kindly request that you apply by submitting your application through the designated method of application as outlined in the job posting.
To initiate the application process, kindly utilize the provided link(s) to submit your application directly on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
