We are seeking a motivated individual to fill this position, requiring exceptional organizational and communication skills alongside a minimum of three years of relevant experience. The role entails overseeing daily operations, managing client relations, and ensuring compliance with company policies and industry regulations. Key responsibilities include coordinating team efforts, analyzing performance metrics, and implementing process improvements to enhance efficiency. Proficiency in industry-specific software and strong leadership abilities are essential for success in this role.
Your responsibilities will encompass a broad range of tasks designed to support and enhance our operational and strategic objectives. Key duties will involve managing daily workflows, coordinating cross-functional teams, and ensuring adherence to established policies and procedures. Additionally, you will be tasked with analyzing performance metrics, identifying areas for improvement, and implementing solutions to optimize efficiency and productivity. Collaboration with stakeholders at all levels will be essential to foster alignment and drive collective success.
Respond to incoming customer inquiries via telephone, handle debtor correspondence, and manage collections to ensure timely resolution of outstanding payments.
Conduct monthly meetings with the sales team to review debtor accounts and ensure rigorous adherence to credit control policies. Facilitate ongoing follow-ups to address and resolve outstanding credit matters promptly.
Collaborating closely with the customer service team, your responsibilities will include facilitating the timely release of orders and addressing customer inquiries effectively.
Compiles and manages essential shipping documentation while overseeing end-to-end supply chain logistics to ensure seamless operational flow. Responsible for verifying accuracy of shipping records, coordinating with carriers, and maintaining compliance with regulatory standards. Requires proficiency in documentation systems, keen attention to detail, and the ability to troubleshoot logistical challenges efficiently.
SSO is responsible for handling customer master data updates, including the creation of new customer accounts, processing credit notes, and allocating payments.
NEW CLIENT ONBOARDING AND EXISTING ACCOUNT UPDATES: (15%)
Compile and maintain all necessary documentation—both internal and client-facing—for new credit applications as well as the review and modification of existing customer agreements.
Conduct credit reference verification for new account applications as required.
Customer master change requests are submitted to the SSO for processing and approval.
Ensure strict compliance with internal control procedures governing approvals while systematically maintaining a current and organized filing system.
We are seeking a skilled professional to manage debt collection responsibilities, which constitute 30% of the role. The ideal candidate will possess strong negotiation skills, persistence, and a thorough understanding of debt recovery processes. Responsibilities include contacting debtors via phone and email, negotiating repayment plans, and documenting all interactions accurately. Additionally, the position requires adherence to regulatory guidelines and company policies to ensure ethical and legal compliance. Proficiency in data entry, reporting, and maintaining client relationships is essential, along with the ability to meet performance targets consistently.
Consistently evaluate customer aging reports to pinpoint accounts with outstanding balances past their due date, ensuring timely follow-up on delinquent payments.
Professionally engaging customers to facilitate timely payments or to resolve outstanding balances is a key responsibility within this role. The incumbent will proactively contact clients to confirm payment schedules, address delays, and manage accounts with overdue balances to maintain healthy cash flow and minimize financial discrepancies for the organization.
Update the SSO team regarding payment allocations as needed. Verify that bank reconciliations are completed and clear by the month-end close for all received deposits.
Conducts monthly meetings with Sales Teams to review debtor accounts.
Ensure the achievement of quarterly targets for aging and Days Sales Outstanding (DSO).
Legal action is commenced as necessary to facilitate debt recovery.
The role requires diligent administration of debtors, accounting for 45% of the position’s responsibilities. This involves maintaining accurate records of outstanding invoices, tracking payments, and ensuring timely follow-ups with clients. Proficiency in accounting software and strong attention to detail are essential to reconcile accounts and address discrepancies efficiently. Additionally, the role may entail preparing reports on aging receivables and collaborating with collections teams to optimize cash flow. Effective communication and organizational skills are key to managing client inquiries and resolving payment-related issues promptly.
Compile customer reconciliations by cross-referencing remittances with customer accounts, ensuring discrepancies are identified, investigated, and resolved promptly to maintain accurate financial records.
Maintain a log of checks received from customers and verify their collection for daily banking procedures.
Resolve customer inquiries in collaboration with the Customer Service and Sales teams to ensure timely and effective solutions.
Monthly Debtors Statements are generated and issued to customers following the completion of month-end closing procedures.
To minimize bad debt provisions and mitigate write-offs, proactively manage the accounts receivable portfolio, ensuring financial stability and operational efficiency.
Monthly reporting on the aging status of debtors is required to ensure accurate financial oversight and timely debt collection.
We are responsible for managing all incoming customer inquiries, addressing them directly when feasible or escalating them to the appropriate department for resolution.
Ensures adherence to all relevant regulations, standards, and internal policies, comprising 5% of the role’s responsibilities.
Facilitate the provision and oversight of credit facilities, adhering to the established authorization limit matrix.
Assist in conducting the annual assessment and revision of customer credit limits.
Maintain accurate and current customer master data records to ensure consistency across all systems and processes.
Provide assistance throughout the annual statutory audit process, conduct comprehensive reviews of the balance sheet, and perform internal audits as needed.
GENERAL: (5%)
Evaluate and distribute deposits that are unrelated to accounts receivable.
When necessary, the incumbent undertakes on-site visits to clients to ensure prompt resolution of any account-related challenges.
Ensure all correspondence and communications with debtors adhere to professional standards, consistently reflecting Avery Dennison’s commitment to excellence. This approach aims to foster stronger customer relationships while actively supporting all Customer Centricity initiatives.
Qualifications
Experienced professionals seeking this opportunity must possess prior hands-on experience in [specific field or industry], along with a proven track record of [key skill or responsibility]. Candidates should demonstrate familiarity with [relevant tools, software, or methodologies], as well as the ability to [specific capability, such as lead projects or analyze complex data]. A minimum of [X years] of professional experience in a comparable role is typically required, with a strong emphasis on [particular expertise, e.g., strategic planning, technical troubleshooting, or stakeholder management]. Additionally, applicants must meet [any educational or certification requirements], ensuring alignment with the role’s fundamental expectations.
With a minimum of five years of dedicated experience in debtors administration and comprehensive credit control functions, you bring a wealth of expertise to this role.
Possesses the requisite academic credentials and professional certifications essential for the role.
Grade 12
A diploma in Credit Management would be considered a valuable asset for this role.
Required competencies include proficiency in project management methodologies, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and the capacity to work effectively within cross-functional teams. Candidates must demonstrate adaptability to evolving priorities and a commitment to delivering high-quality results under tight deadlines. Additionally, experience with data analysis tools and a solid understanding of business processes are highly desirable. The ideal candidate will exhibit leadership qualities, strategic thinking, and a proactive approach to identifying and resolving challenges.
Fostering enduring customer relationships is a core responsibility of this role. By delivering exceptional service and personalized experiences, you will cultivate repeat business and strengthen brand loyalty. Your duties will include actively seeking customer feedback to identify areas for improvement and promptly addressing any concerns to ensure satisfaction. Additionally, you will collaborate with cross-functional teams to implement strategies that enhance the customer journey and drive long-term engagement.
Forging strategic alliances and cultivating mutually beneficial relationships with key stakeholders, clients, and industry partners is a core responsibility of this role. The position requires proactive engagement to identify partnership opportunities, negotiate terms, and ensure alignment with organizational objectives. Strong interpersonal skills, a results-driven mindset, and the ability to collaborate effectively across teams are essential for success. Additionally, the role entails maintaining ongoing communication, monitoring partnership performance, and addressing any challenges to drive long-term value and growth.
Our role focuses on fostering credibility and reliability by consistently demonstrating integrity, openness, and reliability in all interactions. This includes ensuring transparency in communications, honoring commitments, and actively listening to stakeholders to address concerns and build confidence. By prioritizing ethical behavior and accountability, we aim to create a strong foundation of trust with clients, colleagues, and partners, which is essential for long-term collaboration and success.
Effective interaction via verbal, written, and digital channels is essential to ensure clarity and collaboration across teams and stakeholders. This role demands the ability to articulate complex ideas succinctly, adapt communication styles to diverse audiences, and maintain professionalism under tight deadlines. Strong interpersonal skills are required to build rapport, resolve conflicts diplomatically, and foster a positive work environment. Proficiency in tools such as email, messaging platforms, and presentation software is necessary to facilitate seamless information exchange and project execution.
By collaborating effectively with colleagues, you will play a vital role in advancing collective achievements and fostering a cohesive work environment. Your participation will be instrumental in driving group objectives forward, ensuring that team milestones are met with efficiency and commitment. Through your contributions, you will help strengthen team dynamics, enhance productivity, and uphold shared goals, ultimately supporting the organization’s broader mission and success.
We prioritize a customer-centric approach to deliver exceptional service and solutions tailored to individual needs. Our team actively seeks feedback to refine offerings, ensuring alignment with client expectations and market demands. Strong interpersonal skills are essential to build trust, address inquiries effectively, and foster long-term relationships. A commitment to understanding diverse perspectives and delivering consistent value drives our daily operations and strategic decisions.
Analyzes situations and makes logical, data-driven choices to optimize outcomes. Evaluates risks, examines alternatives, and selects the most effective course of action to resolve issues efficiently. Relies on critical thinking and judgment to determine solutions that align with business objectives while mitigating potential drawbacks.
Energy
Committed to driving alignment and securing buy-in across key stakeholders, this role involves cultivating robust relationships to foster collaboration and ensure project success. Responsibilities include negotiating agreements, addressing concerns proactively, and maintaining open communication to achieve mutual objectives. Requires exceptional interpersonal skills, the ability to influence without direct authority, and a track record of delivering results through persuasion and strategic engagement.
We are seeking a diligent Information Monitoring professional to oversee and assess data flows, ensuring accuracy, security, and compliance with relevant regulations. The role involves tracking information systems, identifying anomalies, and reporting potential risks or breaches to stakeholders. Additionally, you will maintain detailed logs, conduct periodic audits, and recommend improvements to enhance data integrity and operational efficiency. Proficiency in monitoring tools and strong analytical skills are essential, along with the ability to communicate findings clearly to both technical and non-technical audiences. A background in cybersecurity, IT, or a related field is preferred, and familiarity with industry-standard frameworks is advantageous.
Initiating action involves spearheading proactive measures and driving forward momentum to address critical objectives. This role requires identifying opportunities for improvement, formulating strategic plans, and mobilizing resources to achieve predefined goals. Responsibilities include assessing current processes, anticipating potential challenges, and implementing solutions to enhance efficiency and productivity. Effective communication and collaboration with stakeholders are essential to ensure alignment and foster a results-driven environment.
Managing workflows requires effective organization and prioritization, encompassing essential time management skills to ensure tasks are completed efficiently and deadlines are met.
Responsible for strategically planning and effectively organizing tasks, projects, and resources to ensure optimal efficiency and timely completion. Develops structured schedules, allocates necessary resources, and coordinates efforts to achieve established goals while maintaining high standards of quality and productivity.
The role demands a capacity to perform competently under high-pressure situations, maintaining composure and productivity amidst tight deadlines and complex challenges. Essential traits include resilience, adaptability, and the ability to manage competing priorities without compromising quality or efficiency. Candidates should demonstrate a proven track record of handling stress productively, ensuring consistent performance even in demanding or unpredictable environments.
A strong command of technical and professional expertise is essential for this role, encompassing specialized knowledge and practical skills pertinent to the position. This includes a deep understanding of industry-specific methodologies, tools, and best practices, as well as the ability to apply them effectively in real-world scenarios. Additionally, candidates should demonstrate proficiency in relevant software, systems, or frameworks, ensuring they can navigate complex challenges with precision and adaptability. The ideal applicant will also exhibit strong analytical and problem-solving capabilities, enabling them to troubleshoot issues and optimize processes efficiently. Furthermore, continuous learning and staying abreast of emerging trends in the field are critical to maintaining a competitive edge and delivering high-quality results.
Tenacity
Sets and maintains high performance standards to consistently deliver exceptional results. Ensures all tasks are completed accurately, efficiently, and in accordance with established policies and procedures. Requires meticulous attention to detail, strong analytical skills, and the ability to prioritize responsibilities effectively. Collaborates cross-functionally to meet organizational objectives, fostering a culture of accountability and continuous improvement. Must adhere to strict deadlines while maintaining quality and professionalism under pressure.
Resolving disputes effectively is a key responsibility, requiring strong interpersonal skills to address and mediate disagreements among team members or stakeholders. The position demands the ability to de-escalate tense situations, foster productive dialogue, and implement fair resolutions that uphold workplace harmony. Proficiency in active listening, negotiation, and problem-solving is essential, along with a calm and composed demeanor under pressure. Prior experience in conflict resolution, whether through formal mediation training or hands-on workplace scenarios, is highly valued.
Qualifications
Diploma
Experience Required
5 years
