We are seeking a highly motivated professional to manage a diverse range of tasks and responsibilities that drive operational efficiency and project success. This role involves overseeing daily operations, coordinating team efforts, and ensuring adherence to established policies and procedures. Key duties include analyzing performance metrics, identifying areas for improvement, and implementing strategic solutions to enhance productivity. Additionally, the candidate will be responsible for fostering collaboration among departments, managing stakeholder communications, and maintaining compliance with industry regulations. Strong analytical, problem-solving, and leadership skills are essential, along with proficiency in relevant software tools and a commitment to continuous professional development.
Possess strong expertise in overseeing Atlassian product suites?
Do you possess the ability to evaluate user-reported issues, develop practical solutions, and implement automation to enhance workflow efficiency?
Are you capable of spearheading the implementation of Jira Atlassian spaces, guaranteeing both comprehensive functional coverage and punctual delivery?
Do you excel in facilitating seamless communication and fostering collaboration among stakeholders, departments, and team members?
Are you skilled in developing deployment plans, assigning resources, overseeing execution, and verifying adherence to established standards?
Are you skilled at creating well-organized documentation and insightful reports that enhance traceability and support data-driven decision-making?
We oversee the entire lifecycle of applications, from initial design and development through deployment, maintenance, and eventual retirement. This role requires expertise in managing application development processes, ensuring seamless integration with existing systems, and optimizing performance across all stages. Key responsibilities include coordinating cross-functional teams, implementing best practices for software quality assurance, and ensuring compliance with industry standards and regulatory requirements. Candidates must possess strong problem-solving skills, proficiency in relevant tools and methodologies, and a proven ability to drive efficiency and innovation in application development and management.
Oversee the complete lifecycle of the I2A platform—including the Jira-based MVP, Power BI dashboards, country-specific SharePoint portals, and low-code components—throughout the incubator phase, with a focus on maintaining optimal availability, performance, and quality standards.
Configure and refine Jira projects, workflows, custom fields, permissions, and access segregation rules to align with three distinct operational frameworks: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and the OCP/CBA prototype environments.
Establish and oversee country-specific Jira environments tailored to the designated implementation countries, ensuring seamless data migration of recommendations, visit reports, and Terms of Reference for Q3 and Q4 2026.
Oversee the administration and upkeep of Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, guaranteeing the precision of data and the dependability of refresh cycles.
If the evaluation of deployment resistance indicates the initiation of that decision point in Q4 2026, assist in creating and evaluating the streamlined alternative MVP prototype.
We provide ongoing assistance and upkeep to ensure optimal performance and reliability of systems, software, and infrastructure. This role requires expertise in troubleshooting technical issues, implementing updates, and performing routine maintenance tasks. Responsibilities include resolving user inquiries, conducting system diagnostics, and collaborating with cross-functional teams to address recurring challenges. Proficiency in relevant tools and technologies, as well as strong problem-solving skills, are essential for success in this position.
Offer first and second-tier functional and technical assistance to end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents, by evaluating reported incidents and recommending efficient solutions.
Collaborate with designated DSI teams within OCG to provide Tier 3 support, facilitate change implementation, and ensure seamless integration with MSF systems.
Collaborate with the Senior Project Manager to facilitate and provide guidance on interactions with Atlassian and other external service providers, focusing on seamless coordination regarding configuration adjustments, license administration, and resolution of technical challenges.
Investigate problem-management findings to identify potential enhancements, then develop and execute process or configuration improvements accordingly.
We are seeking a seasoned professional to oversee the complete lifecycle of product development and release management. This role encompasses strategic planning, cross-functional collaboration, and meticulous execution to ensure timely and successful product launches. Key responsibilities include defining product roadmaps, prioritizing feature development, coordinating with engineering, design, and marketing teams, and managing release schedules. The ideal candidate will possess a proven track record in product management, exceptional organizational skills, and the ability to navigate complex stakeholder relationships. A strong technical background, experience with agile methodologies, and proficiency in product lifecycle management tools are essential.
Partner with the Project Manager to evaluate and rank new features, enhancements, and user scenarios, incorporating high-quality HQ-to-HQ recommendations derived from audits and assessments.
Provide assistance in drafting requests for change (RFCs), bug reports, and user stories to facilitate seamless feature development.
Coordinate User Acceptance Testing (UAT) scenarios and environments, actively collaborating with key stakeholders—especially within high-volume departments like Medical and Logistics—to ensure thorough evaluation and alignment with operational needs.
Facilitate the organization and execution of releases while adhering to established quality standards, including functional coverage, budgetary constraints, and timelines.
Develop automated role-based recommendation reports for IMS onboarding, analyzing optimal integration options within OD’s ecosystem, including Workday, Dynamics, SAP Success Factors, and other relevant platforms.
The role encompasses responsibilities related to training initiatives, documentation development, and knowledge dissemination to enhance organizational learning and efficiency. Key duties involve creating and delivering training programs, maintaining up-to-date documentation, and fostering a culture of continuous learning through effective knowledge sharing strategies. Candidates should possess strong communication skills, proficiency in instructional design, and experience in managing training materials and knowledge repositories. A commitment to improving team performance through structured learning and clear documentation is essential.
Prepare comprehensive and up-to-date documentation, including FAQs, configuration guides, and on-demand support resources such as instructional videos and practical user manuals, ensuring accuracy and accessibility for users.
Provide specialized training and weekly Q&A sessions for users, with particular emphasis on comprehensive training for Insights-to-Action Country focal points, including Information Management Champions and IS Officers, in the designated implementation countries.
Support the development and delivery of pre-departure briefings for staff assigned to deployment in implementation countries as part of the IMS program.
Develop the competencies of country focal points to guarantee enduring accountability following the incubator phase.
Collaborate with stakeholders and coordinate activities across multiple organizational domains to ensure alignment and effective execution of initiatives.
Act in a liaison capacity between the I2A Project Team and IT focal points across organizational domains, facilitating the assessment of shared workflows in comparison to domain-specific governance, configurations, and constraints.
Facilitate seamless communication across all organizational sectors affected by the platform lifecycle, encompassing missions, Cells, and HQ departments.
Assist in preparing feasibility assessments and decision documentation to determine the optimal pathway for I2A’s transition to a large-scale or business-as-usual solution commencing in 2027.
Consistently and transparently communicate with stakeholders to deliver timely updates, address concerns, and foster alignment across all parties involved.
Bachelor’s degree in Computer Science, Engineering, or a related field is required, along with a minimum of five years of experience in software development. Proficiency in programming languages such as Java, Python, or C++ is essential. Candidates must demonstrate strong problem-solving skills and the ability to work collaboratively in a team environment. Prior experience with Agile methodologies and version control systems is preferred. Excellent communication skills are necessary to articulate technical concepts to both technical and non-technical stakeholders.
Seeking a candidate with a completed bachelor’s degree or higher in a relevant field, such as education, child development, or a related discipline. The ideal applicant will possess strong communication skills, both verbal and written, along with the ability to collaborate effectively in team-based environments. Proficiency in classroom management techniques and familiarity with educational technology are essential requirements for this role. Additionally, the position demands a commitment to fostering inclusive learning environments and a passion for student development and engagement.
A tertiary qualification in computer science, information systems, engineering, or a closely aligned discipline is essential.
Desired:
Holding an ITIL 4 Foundation Certification is essential for this role.
Obtaining a recognized project management certification, such as PMP, PMI, or Hermès, is a key requirement for this role.
Experience
Essential:
A minimum of three to five years of practical experience in application management, configuration, deployment, and support is required.
Accomplished in deploying and optimizing Atlassian Jira at an enterprise level, with proven expertise in configuring workflows, custom fields, permission schemes, and automations.
Proficiency in web and mobile development, scripting with languages such as Python and shell scripting, as well as data management through SQL and reporting tools is required.
Desired:
With a proven track record in overseeing applications throughout their entire lifecycle, this role demands expertise in configuration, deployment, end-user assistance, and iterative enhancements to ensure sustained performance and reliability.
Accomplished in leveraging diverse technologies across multiple professional capacities, such as software development, technical leadership, and quality assurance management.
Proven expertise in developing interactive dashboards and managing datasets using Power BI, along with proficiency in Microsoft’s Power Platform—including Power Apps and Power Automate—or other low-code development tools is required.
Professional experience with agile frameworks, design-thinking approaches, and User Acceptance Testing procedures is required.
Proficiency in multicultural or cross-border settings is highly desirable.
Proficient in multiple languages to facilitate clear communication and collaboration across diverse teams and client bases. Commands fluency in at least two languages, with additional languages considered a strong asset. Leverages language skills to enhance documentation, presentations, and interpersonal interactions, ensuring accuracy and cultural sensitivity in all exchanges. Maintains the ability to translate and interpret when necessary to bridge gaps between stakeholders.
Fluent proficiency in both written and spoken English is required.
Fluency in additional MSF working languages, particularly French or Arabic, is considered advantageous.
We seek candidates who demonstrate strong proficiency in key competencies aligned with this role. Candidates must possess excellent organizational skills, with a proven ability to manage multiple priorities in a fast-paced environment. Strong communication skills, both written and verbal, are essential for collaborating effectively with teams and stakeholders. Proficiency in relevant software and tools is required to execute tasks efficiently. Problem-solving abilities and adaptability are critical for navigating challenges and driving continuous improvement. A commitment to professional development and staying current with industry trends is highly valued.
Technical Competencies
Demonstrated proficiency in core technical skills, including software development, system administration, and troubleshooting. Capable of designing, implementing, and maintaining scalable solutions to support business operations. Skilled in utilizing programming languages, frameworks, and tools such as Python, Java, or Docker to optimize performance and efficiency. Experience with cloud platforms like AWS or Azure is preferred. Strong analytical abilities to diagnose and resolve complex technical issues while ensuring minimal downtime. Familiarity with DevOps practices, CI/CD pipelines, and infrastructure as code is advantageous. Ability to collaborate with cross-functional teams to align technical solutions with organizational objectives. Maintains up-to-date knowledge of emerging technologies and industry best practices to drive continuous improvement.
Proficient in IT fundamentals such as SaaS application architecture, identity and access management, system integrations, and IT service management practices.
Seeking a candidate with demonstrated expertise in Atlassian Jira administration, encompassing system configuration, customization through parameterization, and foundational scripting capabilities such as JQL, workflow automations, and REST API integration.
Proven skill in systematically evaluating and recording business processes, workflows, and access models with precision and clarity.
Demonstrates a solid grasp of data quality standards, data protection protocols, and privacy regulations as they apply to operational data, ensuring consistent follow-up on recommendations.
An understanding of the operational environment in which MSF operates—including field visits, advisory actions, and follow-up procedures—is highly beneficial.
Demonstrates proficiency in behavioral and general competencies, ensuring alignment with organizational values and strategic objectives. Exhibits strong interpersonal and communication skills to foster collaborative work environments. Maintains adaptability to evolving priorities and demonstrates problem-solving capabilities to address challenges effectively. Shows commitment to continuous learning and professional development to enhance performance and contribute to team success. Adheres to ethical standards and promotes a culture of integrity and accountability within the organization.
Seeking a professional who embraces an open-minded perspective, capable of adapting to diverse viewpoints and innovative ideas. The ideal candidate demonstrates flexibility in approaching challenges, values collaboration across varied backgrounds, and remains receptive to constructive feedback. This role requires a willingness to explore unconventional solutions, stay informed about industry trends, and foster an inclusive environment that encourages creativity and continuous learning.
Demonstrates strong leadership capabilities to guide teams toward achieving organizational goals through strategic direction, fostering collaboration, and driving performance excellence.
We seek a highly collaborative professional who thrives in team-driven environments to join our dynamic team. The ideal candidate will demonstrate a proven ability to work effectively with diverse groups, fostering open communication and mutual respect. Strong interpersonal skills and a commitment to shared goals are essential for success in this role. Responsibilities include actively engaging with colleagues across departments, contributing to group projects, and ensuring seamless coordination to achieve organizational objectives. The position requires a proactive mindset, adaptability, and a dedication to building strong professional relationships.
Rigorous
Demonstrates exceptional proficiency in thriving within multicultural settings while actively championing diversity, gender sensitivity, inclusivity, and equitable practices free from discrimination.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
