The incumbent will be tasked with executing a range of duties, including overseeing daily operations, managing project timelines, and ensuring adherence to company policies. Key responsibilities involve coordinating cross-functional teams, analyzing performance metrics, and implementing process improvements to enhance efficiency. Additionally, the role requires maintaining accurate documentation, liaising with stakeholders, and providing regular progress reports to senior management. Proficiency in industry-specific software, strong problem-solving skills, and the ability to work under tight deadlines are essential for success in this position.
Formulate and implement a targeted retail strategy encompassing key customer segments, product offerings, sales channels, and distribution frameworks, all within the organization’s established risk tolerance parameters.
Deliver strategic direction and comprehensive management of the branch network to enhance deposit growth, facilitate high-quality lending, expand customer acquisition, and optimize transaction volumes.
Deliver superior financial results for the Retail Banking division by expanding profitability, increasing deposits and lending volumes, and optimizing operational efficiency to meet or exceed established business targets.
Deliver consistently against personal performance targets while advancing the Retail Banking business objectives in alignment with the Bank’s performance management framework.
Maintain disciplined expansion in retail lending while ensuring complete accountability for portfolio performance, with a focus on reducing non-performing loans (NPLs), enhancing recoveries, managing restructures, and implementing portfolio remediation strategies.
Enhance credit underwriting standards, portfolio monitoring, early warning systems, and risk controls to avert the recurrence of past asset quality challenges.
Establish and uphold rigorous performance benchmarks for Branch Managers and Retail teams, ensuring adherence to targets in sales, service excellence, compliance, operational efficiency, and risk mitigation.
Spearhead initiatives to enhance operational efficiency, automate processes, transition channels, and optimize costs, thereby boosting productivity and lowering the cost-to-serve ratio.
Ensure strict adherence to CBK regulations, internal policies, audit mandates, and governance standards within the Retail Banking function.
Drive high-performing Retail Banking teams by cultivating a culture of excellence, accountability, customer focus, and rigorous risk management.
Identify potential avenues for growth and collaborate with marketing and product development teams to conceptualize, price, and introduce customized offerings for retail and high-value clientele while tracking their performance metrics.
Collaborate with branch managers to develop and implement strategic initiatives aimed at revitalizing branches currently operating at a loss.
Performs additional responsibilities as assigned by management from time to time.
Bachelor’s degree in Business Administration, Finance, Accounting, or related field required. Minimum of five years of progressive accounting experience, including at least two years in a supervisory or management role. Proficiency in GAAP standards and strong technical skills in accounting software (e.g., QuickBooks, SAP, Oracle). Exceptional analytical, organizational, and communication abilities. Familiarity with financial reporting, auditing processes, and internal controls. Ability to work independently, meet deadlines, and collaborate effectively across teams. Prior experience with ERP systems and budgeting processes is advantageous.
A bachelor’s degree in Business Administration, Finance, Economics, or a comparable discipline is required.
A master’s degree (MBA or equivalent) and/or relevant professional certifications are advantageous.
A candidate must possess a minimum of 12 years of banking experience, including at least five years in senior management roles.
Strategic and commercial insight, combined with a sharp analytical mindset, will be essential for evaluating market opportunities and driving sustainable growth. Candidates must demonstrate a keen ability to assess competitive landscapes, identify revenue-generating initiatives, and align business strategies with evolving industry trends. Proficiency in data-driven decision-making, coupled with strong negotiation and relationship-building skills, will be critical for fostering partnerships and maximizing profitability.
We are seeking a dynamic leader with a proven ability to manage and inspire teams, fostering a collaborative and high-performing work environment. The ideal candidate will demonstrate exceptional interpersonal skills, emotional intelligence, and the capacity to guide cross-functional teams toward achieving strategic objectives. Responsibilities include setting clear goals, providing mentorship, resolving conflicts, and ensuring alignment with organizational priorities. Strong communication skills, adaptability, and a results-driven mindset are essential for success in this role. Prior experience in team leadership, project coordination, or departmental management is highly preferred.
Results orientation and accountability are essential for driving organizational success, requiring a steadfast commitment to achieving measurable outcomes while maintaining high standards of responsibility. This role demands an unwavering focus on delivering results efficiently, ensuring that goals are met consistently through strategic planning and diligent execution. Professionals in this position must take ownership of their contributions, proactively addressing challenges to uphold accountability at every level of the process. By prioritizing measurable performance and transparent reporting, individuals in this capacity foster a culture of reliability and continuous improvement within the team.
Adept at engaging and collaborating with stakeholders, along with the ability to persuasively drive alignment and support for key initiatives.
Risk assessment and prudent decision-making are essential competencies for this position.
Applications must be submitted exclusively through the online portal, with the deadline set for May 29, 2026. Only those meeting the selection criteria will receive further communication.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
12 years
