Job Purpose:
This role demands the WTS Technician to deliver technical support while upholding quality benchmarks across all Jib franchises. Additionally, the position involves overseeing quality audit initiatives and pinpointing opportunities for ongoing enhancement in quality control protocols, procedures, and standards implemented at each franchise. The role necessitates direct engagement, perseverance, and flexibility to address the dynamic challenges and operational demands encountered daily with efficiency.
The role encompasses a comprehensive set of duties and responsibilities, including the execution of key tasks essential to the position. This involves overseeing daily operations, managing project timelines, and ensuring adherence to organizational policies and procedures. Additionally, the position requires collaboration with cross-functional teams to achieve strategic objectives, as well as maintaining clear communication channels to facilitate seamless workflows. The successful candidate will be responsible for analyzing performance metrics, identifying areas for improvement, and implementing solutions to enhance efficiency and productivity. Proficiency in relevant software tools and systems is mandatory, along with a strong commitment to meeting deadlines and maintaining high standards of quality.
Address technical service requests from franchises with promptness and thoroughness.
Execute installations, maintenance, and troubleshooting for water treatment systems, as well as the facility up-fits housing these systems.
To establish and sustain operational and quality control processes while ensuring that local operators receive the necessary training.
Conduct routine franchise visits and quality audits to uphold Jib’s quality standards and ensure compliance with all regulatory requirements.
Support Jibuti’s lab operations by assisting with sample collection and conducting comprehensive root cause analyses to identify underlying issues, followed by implementing corrective actions.
Maintain precise records of all quality audit programs executed at franchises to ensure comprehensive documentation.
Conduct routine evaluations and assessments of quality conditions at franchises while facilitating the implementation of the Jib Quality Breach Policy.
Conduct thorough root cause investigations for all non-conformities and implement both preventive and corrective measures to ensure franchises consistently uphold superior quality standards.
Maintain precise records of Jib’s quality control processes, procedures, and standards, while proactively suggesting updates or enhancements as appropriate.
Consistently achieve monthly targets while monitoring performance through agreed-upon key performance indicators to maintain operational efficiency.
Develop, organize, and oversee a comprehensive preventive maintenance program tailored for all franchises across Kenya. Establish, track, and enforce the execution of a meticulously structured maintenance schedule to ensure operational efficiency.
This role operates with a significant degree of independence and maintains a direct reporting line to the Production & Quality Coordinator.
Management Responsibility: Providing guidance and assistance to the Franchisee in overseeing and directing the operator’s team effectively.
No team members report directly to this position.
Seeking candidates with a proven track record of relevant professional experience, typically encompassing a minimum of [X] years in a comparable role or industry. Proficiency in [specific skills or tools] is essential, along with the ability to demonstrate [key competencies]. Strong interpersonal and communication skills are required to collaborate effectively within a team environment. Familiarity with [industry-specific regulations or standards] is advantageous. The ideal candidate will possess a deep understanding of [relevant processes or methodologies] and a commitment to continuous learning and professional growth.
Minimum Experience Requirements:
Applicants must possess a minimum of five years of relevant professional experience in a comparable role to qualify for consideration. This includes direct experience in [specific field or industry, if applicable], as well as a proven track record of [specific skills or achievements, if applicable]. Additionally, candidates should have at least three years of leadership or supervisory experience, demonstrating the ability to manage teams, projects, or initiatives effectively.
Seeking candidates with a minimum of three years of professional experience in the relevant field.
Proficiency in water engineering, water production, or a comparable discipline is required.
Demonstrated proficiency in implementing and overseeing quality assurance protocols is required.
With a minimum of one to three years of demonstrated expertise in team supervision and leadership, candidates should possess the ability to effectively guide and manage small groups.
Preferred candidates should possess substantial expertise in the relevant field, with a proven track record demonstrating at least five years of hands-on experience in a comparable role. Applicants must exhibit strong analytical capabilities, exceptional problem-solving skills, and the ability to work effectively under pressure. Familiarity with industry-specific tools, software, or methodologies is essential, as is the capacity to collaborate seamlessly with cross-functional teams. Additionally, excellent communication skills—both written and verbal—are required to articulate complex ideas clearly and influence stakeholders at all levels.
Requires a minimum of four years of professional experience in a related field.
Proficiency in water engineering, water production, or a closely related discipline is required.
Skilled in implementing and overseeing quality assurance protocols and methodologies is essential.
Professionals with prior involvement in engagements with regulatory authorities such as the Kenya Bureau of Standards (KEYS), the National Environment Management Authority (FEMA), and the Water Services Regulatory Board (WASTE) are preferred.
Required: proficiency in [specific skills, e.g., project management, data analysis, or programming languages]; strong interpersonal and communication abilities for effective team collaboration; demonstrated problem-solving skills with a focus on innovative solutions; attention to detail to ensure accuracy in all tasks; experience with [relevant tools, software, or methodologies]; ability to work independently while meeting deadlines; and a commitment to continuous learning and professional development.
Is highly detail-oriented, possessing a keen eye for identifying quality breaches and opportunities for process improvements.
Possesses proficiency in utilizing Microsoft Word, Excel, and PowerPoint with a high degree of competence.
Assertive communication skills are utilized to convey directives and expectations with clarity and conviction. The ability to assert authority is demonstrated through effective communication strategies, ensuring messages are delivered decisively and with impact.
A proactive professional who demonstrates strong critical thinking skills and the ability to address challenges independently and effectively.
Creative professionals who thrive on finding innovative solutions, maintain an optimistic outlook, and possess a keen sense of ongoing enhancement are encouraged to apply.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
