The Assistant General Manager (AGM) – Tours plays a pivotal role in leading the Tours Division’s daily operations while advancing sustained growth, operational efficiency, profitability, and strategic scalability. As the operational cornerstone of the department, this position guarantees smooth and effective management of inquiries, quotations, reservations, costing, allocations, supplier coordination, and client service delivery.
The preferred candidate is a commercially astute, process-oriented, and operationally resilient executive. In close collaboration with the General Manager, the Assistant General Manager assumes complete accountability for departmental organization, team productivity, CRM adherence, costing tool enhancement, and tactical service recovery initiatives.
Oversee a diverse range of critical tasks, including the development and implementation of strategic initiatives, the management of cross-functional projects, and the coordination of team efforts to achieve organizational objectives. Provide guidance and mentorship to team members, fostering a collaborative and high-performance work environment while ensuring alignment with company policies and industry best practices. Monitor progress through regular performance evaluations and data-driven insights, identifying opportunities for improvement and implementing corrective actions as needed. Serve as a primary point of contact for stakeholders, facilitating clear communication and building strong relationships to support business growth and operational efficiency. Ensure compliance with all regulatory requirements and maintain rigorous standards of quality and accountability in every aspect of the role.
Provides strategic direction and operational leadership to the department, ensuring alignment with organizational objectives. Oversees daily operations to maintain efficiency, productivity, and adherence to established policies and procedures. Establishes performance metrics, monitors progress, and implements corrective actions as needed to achieve departmental goals. Collaborates with senior management to drive innovation, optimize workflows, and enhance overall performance. Ensures compliance with regulatory requirements and industry standards while fostering a culture of accountability and continuous improvement.
Oversee and direct the ongoing operational workflow of the Tours Division on a daily basis.
Ensure seamless coordination throughout every stage of the booking process, including the preparation of quotations, costing, reservation management, confirmations, logistics, and documentation.
Ensure operational teams maintain discipline, accountability, and efficiency while upholding consistent service standards across all functions.
Serve as the main operational escalation resource for intricate travel plans, service restorations, and critical client inquiries.
Regularly assess and enhance departmental workflows, task assignments, and organizational structures to ensure maximum efficiency and effectiveness.
Leadership development and team management responsibilities encompass guiding, supporting, and fostering the growth of high-performing teams. This role involves mentoring team members, identifying skill gaps, and implementing targeted training programs to enhance individual and collective performance. Additionally, it requires setting clear expectations, monitoring progress, and providing constructive feedback to ensure alignment with organizational goals. Strong interpersonal skills are essential for resolving conflicts, promoting collaboration, and maintaining a positive team dynamic. The position also involves evaluating team performance, recognizing achievements, and addressing areas for improvement to drive continuous development.
Oversee, guide, and inspire the travel consulting and operational support teams, fostering their professional growth and enhancing their skill sets.
Effectively distribute tasks while meticulously tracking team performance, ensuring both high productivity and precision, as well as timely completion of quotation processes.
Develop a high-performance culture that prioritizes excellence, client satisfaction, and commercial insight.
Conduct assessments to pinpoint performance and training deficiencies, then design and execute ongoing learning and development programs to address those gaps.
Implement cross-training initiatives and enforce strict adherence to Standard Operating Procedures (SOPs) to reduce operational reliance on key personnel.
We are seeking a dynamic professional to oversee tour operations and drive commercial execution excellence. This role is responsible for managing the end-to-end delivery of tour packages, ensuring seamless coordination between suppliers, partners, and internal teams. Key responsibilities include negotiating contracts with vendors, optimizing operational workflows, and maintaining high service standards to enhance customer satisfaction. The ideal candidate will have a proven track record in tour operations management, strong analytical skills to assess performance metrics, and the ability to develop strategic commercial initiatives that boost revenue and market presence. Proficiency in industry-specific software, exceptional communication abilities, and a customer-centric mindset are essential for success in this position.
Responsible for managing the design, budgeting, validation, and implementation of both domestic and international tour itineraries.
I oversee high-value, intricate VIP, corporate, MICE (Meetings, Incentives, Conferences, Exhibitions), or highly sensitive reservations directly.
Ensure meticulous precision in itineraries, cost calculations, service vouchers, supplier agreements, and all field-related documentation.
Analyze and maintain profit margins and commercial feasibility for every proposal as well as current operations.
Ensure all trip files are closed and financially reconciled promptly following execution.
We are seeking a skilled professional to oversee the management and optimization of our CRM and costing tools, ensuring seamless integration and efficient utilization. The ideal candidate will be responsible for maintaining data accuracy, analyzing system performance, and implementing enhancements to improve functionality. Additionally, they will collaborate with cross-functional teams to align tool capabilities with business objectives and provide training to end-users. Proficiency in CRM platforms and costing software is essential, along with strong analytical and problem-solving skills. The role requires meticulous attention to detail, the ability to troubleshoot technical issues, and a commitment to continuous improvement.
Responsible for overseeing the deployment, management, and ongoing optimization of the company’s CRM and central costing tools within the division.
To maintain rigorous data management standards, meticulously document every inquiry, quote, follow-up, client preference, and supplier interaction with precision and accuracy.
Regularly assess system utilization to confirm that the team consistently employs technology for pricing, margin management, and automation of tasks.
Partner with IT teams, external system vendors, and internal stakeholders to enhance system templates, reporting functionalities, and overall feature capabilities.
Through data analytics—including conversion trends, pipeline movement, and turnaround times—we identify operational gaps and monitor team performance to drive continuous improvement and efficiency.
We provide assistance in enhancing sales conversion rates and fostering business development initiatives. This role involves contributing to the growth of revenue streams and expanding market presence through strategic planning and execution. Responsibilities include collaborating with sales teams, identifying new business opportunities, and implementing initiatives to improve overall sales performance. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and a track record of driving measurable results in sales and business development.
Collaborate closely with the sales and consulting teams to enhance quote-to-booking conversion rates.
Engage proactively in high-stakes client negotiations, refine proposals to enhance their effectiveness, and oversee the management of key accounts.
Assume full accountability for high-level or strategic inquiries, shepherding them from the first pipeline stage to seamless completion.
Collaborate with the Sales and Marketing teams to evaluate market gaps, emerging travel segments, and revenue growth opportunities, ensuring alignment with organizational objectives.
We are seeking a candidate who can significantly enhance our strategic initiatives and drive scalable growth across the organization. The ideal individual will possess a proven ability to identify and execute high-impact opportunities that align with long-term business objectives while fostering innovation and operational efficiency. Responsibilities include analyzing market trends, developing scalable solutions, and collaborating with cross-functional teams to implement strategies that support sustainable expansion. The role demands strong analytical skills, adaptability to evolving business needs, and a commitment to delivering measurable results in dynamic environments.
Assist the General Manager in implementing the department’s strategic vision, achieving revenue objectives, and advancing the growth plan.
Spearhead process-improvement projects aimed at eradicating operational inefficiencies and enhancing overall profitability.
Engage in collaborative discussions regarding departmental forecasting, budget planning, and strategic scaling initiatives.
Design and implement operational frameworks that are sustainable, automated, and scalable to effectively manage significant seasonal fluctuations in workload.
We are seeking a dynamic professional to spearhead product development and innovation initiatives, driving the creation and enhancement of our offerings. The ideal candidate will possess a proven track record in product lifecycle management, from ideation to commercialization, with a strong emphasis on identifying market trends and customer needs. Key responsibilities include collaborating with cross-functional teams to translate insights into viable product concepts, conducting rigorous market research and competitive analysis, and leading the development of prototypes and minimum viable products (MVPs). Additionally, the role requires evaluating technical feasibility, ensuring alignment with business objectives, and optimizing product performance through iterative testing and feedback loops. The successful applicant will have a minimum of five years of relevant experience in product development, a degree in a related field, and exceptional problem-solving and communication skills to effectively liaise between stakeholders, engineers, and leadership.
Enhance and expand the tour product lineup through ongoing innovation, diversification, and modernization efforts.
Lead the team in crafting immersive, destination-focused, and uniquely designed travel itineraries that cater to diverse traveler demographics.
Drive forward innovation in travel route design, seasonal itineraries, specialized interest-based travel, and high-end luxury experiences.
Regularly evaluate product offerings in comparison to shifting global traveler preferences and competitive market benchmarks.
Experienced professionals are sought to oversee supplier relationships and enhance contract performance. Key duties involve evaluating supplier efficiency, negotiating favorable terms, and ensuring adherence to contractual obligations. Applicants must demonstrate expertise in procurement strategies, possess strong analytical skills, and exhibit proficiency in managing vendor performance metrics. Additionally, the role requires effective communication with internal stakeholders and the ability to streamline processes to drive cost savings and operational excellence.
Develop and nurture strategic partnerships with essential suppliers, including hotels, transportation providers, local guides, and ancillary service vendors, to ensure high-value collaborations.
Facilitate business discussions to obtain advantageous pricing, favorable conditions, additional benefits, and adaptable termination provisions.
Conduct ongoing evaluations of supplier performance in relation to service level agreements (SLAs) and take appropriate corrective measures or transition to alternative vendors as needed.
We are seeking a meticulous professional to oversee quality control and ensure strict adherence to compliance standards. The role requires thorough knowledge of regulatory frameworks, keen attention to detail, and the ability to implement robust quality assurance processes. Responsibilities include conducting regular inspections, auditing procedures, and verifying documentation to mitigate risks and maintain operational integrity. Additionally, the position demands strong analytical skills to identify deviations, propose corrective actions, and uphold industry-specific regulations. Collaborating with cross-functional teams, the ideal candidate will drive continuous improvement initiatives while fostering a culture of compliance across all operations.
Ensure full compliance with established company standard operating procedures, margin requirements, internal approval thresholds, and documentation standards.
Conduct proactive quality assurance measures to reduce operational discrepancies, pricing inaccuracies, and client grievances.
You will be responsible for ensuring operational reports remain well-organized, maintaining financial audit preparedness, and upholding established risk-management procedures.
Maintain seamless operations and deliver exceptional service during peak travel seasons and high-occupancy periods.
Conduct comprehensive market intelligence and perform detailed competitive analysis to identify key industry trends, assess competitive positioning, and evaluate emerging opportunities and threats. Gather, analyze, and interpret data from various sources, including market research reports, industry publications, and proprietary databases, to provide actionable insights that inform strategic decision-making. Collaborate with cross-functional teams to disseminate findings, support business planning, and ensure alignment with organizational objectives. Maintain up-to-date knowledge of market dynamics, competitor strategies, and technological advancements to anticipate shifts in the competitive landscape. Strong analytical skills, proficiency in data visualization tools, and the ability to translate complex information into clear, concise recommendations are essential for success in this role.
Monitor evolving destination preferences, analyze competitor pricing strategies, assess changes in traveler behavior, and ensure compliance with global industry regulations.
Deliver comprehensive, evidence-based insights and strategic guidance to Senior Management concerning evolving market dynamics.
To maintain a competitive advantage, adjust product positioning and operational strategies with agility and precision.
Bachelor’s degree in Computer Science, Information Technology, or a related field is required, along with a minimum of five years of hands-on experience in software development, system administration, or cybersecurity. Proficiency in programming languages such as Python, Java, or C++ is essential, along with expertise in network infrastructure, cloud computing platforms (e.g., AWS, Azure), and security protocols. Strong problem-solving skills and the ability to analyze complex technical challenges are critical. Experience with implementing security best practices, conducting vulnerability assessments, and managing incident response is highly preferred. Excellent communication abilities to collaborate with cross-functional teams and stakeholders are also necessary. Familiarity with regulatory compliance standards (e.g., GDPR, HIPAA) is a plus.
A Bachelor’s degree in Hospitality, Tourism Management, Business Administration, or a related discipline is required; a Master’s degree or relevant certifications are highly desirable.
A minimum of eight years of relevant experience in tour operations, outbound/inbound travel management, or Destination Management Company (DMC) operations is required, including at least three years in a senior supervisory or managerial role.
Advanced expertise in tour-costing software, leading CRM systems, travel booking platforms, and Global Distribution Systems (GDS) or comparable inbound solutions is required.
Proven commercial expertise with a track record of managing departmental profit and loss components, enhancing margins, and overseeing extensive budgetary processes.
Demonstrated proficiency in critical competencies essential for the role, including analytical thinking, problem-solving, and effective communication, is required. Additionally, the ability to collaborate seamlessly within cross-functional teams and adapt to evolving priorities is crucial. Strong organizational skills and meticulous attention to detail are expected to ensure high-quality outcomes. Leadership capabilities, whether in guiding teams or driving initiatives, are also valued. Familiarity with industry-specific tools and methodologies further enhances performance in this position.
Demonstrates exceptional leadership skills, evidenced by a proven history of successfully growing and maintaining high-performing operational teams.
Proven ability to streamline processes, coordinate complex tasks, and design efficient workflows with a keen eye for detail and systematic approaches.
Demonstrates exceptional proficiency in conducting high-stakes negotiations and cultivating enduring partnerships with global clients and vendors.
Possesses a strong analytical mindset, capable of deriving meaningful insights from data to enhance conversion metrics effectively.
Able to maintain composure in high-pressure situations, demonstrating exceptional crisis-management and service-recovery abilities.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
8 years
