Our client, a premier telecommunications company, is actively seeking qualified Field Operations Engineers specializing in Transmission and GSM technologies.
Job summary/Job purpose/ Role Intent:
Perform maintenance and operations tasks in your designated area to uphold service quality and continuity in accordance with established KPIs, while adhering to budgetary constraints. Implement and monitor network extensions, identifying and alerting to any dysfunctions in network components.
Oversee and manage daily operations to ensure efficiency and effectiveness, directing teams toward established goals while maintaining high standards of performance. Develop and implement strategic plans, policies, and procedures to optimize workflows and enhance productivity. Monitor progress through key performance indicators, providing data-driven insights to refine processes and drive continuous improvement. Foster a collaborative work environment that encourages innovation, accountability, and professional growth among team members. Serve as a liaison between senior leadership and operational staff, ensuring alignment with organizational objectives and seamless communication across departments.
Address equipment faults submitted via the trouble ticket (TT) system while adhering to established corrective maintenance key performance indicators (KPIs).
Conduct regular preventive maintenance to uphold the integrity and optimal performance of equipment and surrounding environments.
Collaborate closely with Support and NMC teams to analyze fault incidents, guaranteeing precise and prompt resolution while verifying and relaying clearances as required.
Suggest enhancements to the network infrastructure to optimize performance and efficiency.
Ensure the implementation of the preventive maintenance program is executed meticulously, and systematically document all related activities in comprehensive reports.
Collaborate with equipment vendors to conduct new site commissioning tests, ensuring all links and sites adhere strictly to the established engineering standards and factory specifications.
Prepare and file comprehensive reports covering all maintenance-related activities, and participate in daily meetings intended to assess progress and address issues.
Investigate and document the root cause of service disruptions by completing the Root Cause Analysis (RCA) form and providing supporting evidence upon request.
Principal Outputs
To accomplish established performance KPIs, the candidate will be expected to consistently meet or exceed predefined targets through strategic planning, diligent execution, and ongoing performance tracking. This involves analyzing data to identify trends, implementing corrective actions where necessary, and collaborating with cross-functional teams to optimize processes and drive measurable results. Regular reporting on progress and outcomes will also be required to ensure alignment with organizational objectives and to support data-driven decision-making.
Maintain network availability at a rate exceeding 99.60% to ensure consistent and reliable connectivity.
Ensure that 80% of turnaround times (TTs) are met in accordance with the service level agreement (SLA).
Maintain network quality by guaranteeing packet loss remains below 0.05%.
Ensure the completion of at least 90% of assigned tasks accurately on the initial attempt.
Seeking a candidate with a robust academic background complemented by relevant professional experience. The ideal applicant will possess advanced degrees and specialized training pertinent to the role, ensuring a comprehensive understanding of core principles and industry best practices. Professional certifications, where applicable, are highly valued, as they validate expertise and commitment to ongoing professional development. Demonstrated experience in the field, ideally within a similar capacity, is essential for success in this position.
Holders of a Bachelor’s degree in Telecommunications are required for this role.
Seeking a professional with a Lean Six Sigma Yellow Belt certification to support process improvement initiatives. This role involves assisting in the identification and elimination of waste, analyzing data to pinpoint inefficiencies, and contributing to the implementation of standardized solutions. The ideal candidate will collaborate with cross-functional teams to document current workflows, collect performance metrics, and participate in root cause analysis. Strong problem-solving skills, attention to detail, and the ability to translate findings into actionable insights are essential. Prior experience in quality improvement or a related field is preferred but not required.
Earn the Cisco Certified Network Associate (CCNA) credential to validate your expertise in configuring, managing, and troubleshooting medium-sized routed and switched networks. This certification equips professionals with foundational skills to optimize network performance, implement security protocols, and support seamless connectivity across enterprise environments. Candidates must possess a high school diploma or equivalent, along with one to three years of hands-on experience in network administration or a related field. Additionally, passing the CCNA exam is required to demonstrate proficiency in IP services, network security, automation, and programmability.
Holders of a current and valid driving license are required.
Experience
With a minimum of two years of hands-on experience in maintaining transmissions networks, the ideal candidate will bring proven expertise to ensure optimal performance and reliability.
Seeking a candidate with proven expertise in identifying and cultivating key abilities essential for success in this role. The ideal applicant must demonstrate strong proficiency in strategic planning, problem-solving, and effective communication. Experience in team leadership, project management, and stakeholder engagement is highly desirable. Additionally, the position requires a deep understanding of industry trends, regulatory compliance, and performance metrics. The individual should exhibit adaptability, analytical thinking, and a commitment to continuous professional development. Proficiency in relevant software tools and data analysis is also mandatory.
Technical Competencies
Technical proficiency includes expertise in system design, software development methodologies, and troubleshooting complex technical issues. Strong knowledge of programming languages such as Python, Java, or C++ is required. Familiarity with cloud platforms like AWS or Azure, as well as containerization tools like Docker, is essential. Experience with relational and NoSQL databases, API development, and DevOps practices is also necessary. Candidates should possess analytical skills to assess technical challenges and propose effective solutions, along with the ability to collaborate with cross-functional teams to implement technical strategies successfully.
Design and oversee the implementation of robust Network Management Systems to ensure seamless network operation, performance monitoring, and issue resolution. Develop and maintain comprehensive network documentation, including topology maps, device configurations, and operational procedures. Collaborate with cross-functional teams to integrate systems, optimize network efficiency, and enforce security protocols. Conduct regular performance audits, troubleshoot complex network issues, and implement corrective measures to minimize downtime. Stay current with industry trends, emerging technologies, and best practices in network management to enhance system reliability and scalability.
We are seeking a skilled Radio Rigging professional to manage the assembly and maintenance of radio equipment and transmission systems. The ideal candidate will possess extensive experience in radio rigging, ensuring all systems are installed, configured, and operated in compliance with industry standards and safety protocols. Responsibilities include inspecting, testing, and troubleshooting radio equipment, as well as performing repairs and upgrades as needed. Strong technical knowledge of radio frequency (RF) systems, antenna configurations, and signal transmission is required, along with proficiency in using relevant tools and diagnostic equipment. Excellent problem-solving abilities and attention to detail are essential to maintain optimal system performance and reliability.
Proficiency in the architecture of GSM 2G, 3G, and 4G networks is required.
Possesses a solid grasp of BSS and transmission technology principles and applications.
Microsoft Office proficiency is essential for this role, with a strong emphasis on Word, Excel, and PowerPoint. Candidates must possess a minimum of two years of hands-on experience with these applications. The primary responsibilities include creating, editing, and formatting professional documents, spreadsheets, and presentations. Additionally, the role requires the ability to analyze data using Excel, design visually appealing slides in PowerPoint, and ensure high-quality document in Word. Familiarity with advanced Excel functions, such as pivot tables, LOOKUP, and macros, is highly desirable. Strong attention to detail and organizational skills are required to meet deadlines and maintain accuracy. Effective communication and collaboration with team members are also critical to ensuring cohesive project delivery.
We prioritize delivering exceptional service by deeply understanding and addressing the needs of our clients. This role requires a strong commitment to meeting customer expectations through responsive communication and efficient problem resolution. Key responsibilities include actively listening to customer feedback, identifying pain points, and implementing solutions to enhance satisfaction. Experience in customer service, problem-solving, and a proactive approach are essential for success in this position.
Planning and organizing events, initiatives, and workflows to ensure efficient operations and alignment with organizational goals, including establishing timelines, allocating resources, and coordinating tasks among team members.
Proactively identifies and resolves technical issues by systematically diagnosing system anomalies, malfunctioning components, or software errors. Investigates root causes through methodical testing, log analysis, and performance monitoring to determine appropriate solutions. Documents findings, corrective actions, and resolutions in clear, concise reports to facilitate knowledge sharing and prevent future occurrences. Collaborates with cross-functional teams—including developers, engineers, and support staff—to escalate complex problems and implement fixes efficiently. Maintains up-to-date documentation of system configurations, known issues, and resolution procedures to ensure operational continuity. Adheres to established troubleshooting protocols while leveraging analytical skills to expedite issue resolution and minimize downtime.
Handles responsibilities with a focus on practical application and measurable outcomes. Demonstrates proficiency in aligning processes with organizational goals to enhance operational efficiency. Applies specialized knowledge to solve complex problems and optimize workflows. Maintains up-to-date expertise through continuous learning and industry best practices. Ensures compliance with established standards and regulatory requirements while delivering consistent performance. Collaborates effectively with cross-functional teams to drive project success and achieve key performance indicators.
Collaborate effectively within a team environment to achieve common goals and objectives. Engage constructively with colleagues, contributing diverse perspectives and skills to foster innovation and productivity. Demonstrate strong interpersonal abilities, adaptability, and a commitment to shared success through active participation and open communication.
Actively fosters a collaborative workplace culture where colleagues engage constructively with one another, embracing shared accountability. By consistently reassessing goals and priorities, teams sustain exceptional performance standards.
We are seeking a forward-thinking professional committed to driving innovation through creative solutions and strategic thinking. The ideal candidate will possess a proven track record of developing and implementing cutting-edge ideas that enhance productivity, efficiency, and competitive advantage. Responsibilities include leading cross-functional teams to explore emerging technologies, fostering a culture of experimentation, and translating complex challenges into actionable insights. Proficiency in problem-solving, adaptability to evolving market trends, and a passion for continuous improvement are essential. A background in research, product development, or related fields is preferred.
Seeks to cultivate innovative ideas and concepts aimed at addressing existing and prospective challenges. Fosters an environment where novel approaches are not only embraced but actively encouraged across the organization, driving continuous performance enhancements and fostering new business opportunities.
Risk management is a central responsibility of this role, encompassing the identification, assessment, and mitigation of potential risks to ensure operational integrity and compliance with regulations. The position requires a proactive approach to recognizing vulnerabilities in processes, systems, and external factors that could negatively impact business objectives. Candidates must demonstrate expertise in developing and implementing robust risk mitigation strategies, alongside strong analytical skills to evaluate risk exposure and its potential consequences. Familiarity with industry-specific risk frameworks, regulatory requirements, and best practices is essential for effectively safeguarding the organization against financial, operational, and reputational risks.
Review and evaluate calculated risks while carefully considering potential organizational and stakeholder concerns; identify areas of risk exposure and develop contingency backup plans; foster a culture that encourages exploration of new business opportunities.
Applicants should demonstrate strong analytical thinking, which is essential for evaluating complex information, identifying patterns, and solving problems efficiently. This role requires the ability to break down intricate data sets, assess their implications, and draw well-supported conclusions to drive informed decision-making. Proficient analytical skills will be critical for interpreting market trends, optimizing processes, and addressing challenges with logical precision.
To discern patterns or relationships between seemingly unrelated scenarios and to isolate pivotal or foundational challenges within intricate contexts, leveraging creative, conceptual, or inductive reasoning is essential.
Qualified candidates fulfilling the specified criteria are invited to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The email subject line should clearly state “Field Operations Engineer-Senior Transmission/GSM Central Rift Valley,” and candidates must specify their preferred work location in their application.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
