Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience is required. Proficiency in programming languages such as Python, Java, or C++ is essential. Experience with software development methodologies, version control systems (e.g., Git), and debugging tools is necessary. Familiarity with data structures, algorithms, and system design principles is also required. Strong problem-solving skills and the ability to work collaboratively in a team environment are critical. Excellent communication skills, both written and verbal, are expected to effectively convey technical information. Prior experience in [specific industry, if applicable, e.g., fintech, healthcare, etc.] is a plus.
A qualification in Tourism, Hospitality, Travel Management, or a closely associated discipline, obtained through either a diploma or degree program, is required.
A minimum of eight to ten years of hands-on experience in travel consulting or tour operations is required.
Role Summary
You will develop and oversee personalized travel experiences throughout Kenya and East Africa, encompassing safari packages and multi-country itineraries. This position requires addressing client questions, generating detailed quotations, organizing reservations, and overseeing seamless travel logistics from initial planning to final execution.
Key Responsibilities
Craft bespoke travel itineraries tailored to each client’s specific requirements and financial constraints.
Prepare competitive pricing proposals and oversee reservation handling.
Collaborate closely with hotels, transportation suppliers, and internal departments to ensure seamless service delivery.
Manage itinerary modifications and client inquiries with a high degree of efficiency and professionalism.
Foster enduring client partnerships by consistently delivering exceptional service and cultivating trust through reliable support and clear communication.
Stay informed about the latest developments and preferences in East African travel destinations and industry trends.
Drive profitability by executing strategic pricing initiatives and conducting impactful supplier negotiations.
Proven expertise in both technical and interpersonal domains, with a strong ability to communicate complex ideas clearly and collaborate effectively within cross-functional teams. Demonstrated proficiency in [specific skills, e.g., data analysis, project management, or software development], along with a commitment to continuous learning and adaptability in fast-paced environments. Exceptional problem-solving capabilities, attention to detail, and a results-driven mindset to drive innovation and operational excellence. Experience in [relevant industry or function, if applicable] and a track record of meeting or exceeding performance targets. Possesses strong organizational skills to manage priorities, meet deadlines, and deliver high-quality outcomes consistently.
Proven expertise in crafting detailed travel plans and designing cohesive itineraries is essential.
Proficient in communication and customer service are essential, with a strong ability to engage effectively with clients and colleagues. Demonstrated experience in resolving inquiries promptly and maintaining a professional demeanor in all interactions is required.
Demonstrated proficiency in managing multiple tasks concurrently while maintaining meticulous attention to detail and organization.
Demonstrates strong competence in utilizing Microsoft Office applications and Wet itinerary software.
Accomplished in resolving complex challenges and effectively overseeing supplier relationships, demonstrating expertise in problem-solving and stakeholder coordination.
Qualifications
BA/BSc/HND , Diploma
Experience Required
8 - 10 years
