We are seeking a highly motivated individual to join our team in the capacity of [Job Title], where you will play a pivotal role in driving [specific department/project] forward. This position requires a minimum of [X] years of relevant experience in [industry/field], along with proficiency in [specific skills, e.g., data analysis, project management, or software tools]. The ideal candidate will possess strong analytical abilities, exceptional problem-solving skills, and the capacity to work both independently and collaboratively within a dynamic environment. Responsibilities include [list key duties, e.g., conducting market research, developing strategic initiatives, or managing cross-functional teams] while ensuring alignment with organizational goals. Proficiency in [relevant tools or methodologies] and a track record of delivering measurable results are essential. Additionally, excellent communication and organizational skills are required to effectively liaise with stakeholders at all levels.
The Senior Director of Technology for Development (T4D) oversees the T4D team and serves as a principal technology leader interfacing with programs. Collaborating closely with both Programs and Information Technology (IT), the Sr. Director partners with global, regional, and country-level stakeholders to ensure proposed applications are sustainable and compatible with Mercy Corps’ enterprise technology architecture. Additionally, the Sr. Director establishes methodologies to evaluate, validate, pilot, and assess technology solutions, driving innovation that supports programmatic impact and operational efficiency goals.
Oversee a range of critical duties, including the management of daily operations, ensuring adherence to established policies and procedures, and maintaining rigorous quality standards. Collaborate with cross-functional teams to optimize workflow efficiency and drive project success. Identify and implement process improvements to enhance productivity and reduce operational costs. Maintain accurate documentation and reporting to support strategic decision-making. Stay abreast of industry trends and best practices to ensure the organization remains competitive and compliant with regulatory requirements. Provide leadership and mentorship to team members, fostering a culture of continuous learning and professional growth.
We seek a visionary leader with the ability to inspire and guide teams toward long-term objectives while fostering collaboration across departments. This role demands strong decision-making skills and the capacity to influence stakeholders at all levels, ensuring alignment with organizational goals. The ideal candidate will demonstrate strategic thinking, exceptional communication, and the ability to drive impactful change through effective leadership and relationship-building.
Spearhead Mercy Corps’ strategic influence and intellectual leadership in advancing innovative digital technologies and data solutions to bolster sector performance and impact, both externally and internally.
Play a pivotal role in investigating and defining how artificial intelligence can strengthen Mercy Corps’ initiatives and the wider field, collaborating closely with program teams, IT, Monitoring, Evaluation, and Learning (MEL), and other key stakeholders.
Craft comprehensive annual or multi-year strategies to drive the adoption and expansion of innovative program technologies across the organization. These strategies may, at times, encompass enterprise-level digital transformation initiatives tailored to program needs, incorporating adoption frameworks, governance structures, scaling pathways, and corresponding change management processes.
Develop and refine T4D’s strategic framework and operational methodologies on an ongoing basis.
To foster seamless collaboration across departments, guarantee strategic alignment in Mercy Corps’ management of data, digital technology, and AI, driving enhanced efficiency and impact.
We are seeking a dynamic professional to drive strategic growth through the cultivation of proposals and partnerships. The ideal candidate will collaborate with internal teams and external stakeholders to identify and pursue high-impact opportunities that align with organizational objectives. Responsibilities include crafting compelling proposals, negotiating terms, and fostering long-term relationships to enhance revenue streams and expand market reach. The role demands strong communication skills, a results-driven mindset, and the ability to manage multiple initiatives simultaneously. Proficiency in proposal development, contract negotiation, and stakeholder engagement is essential, along with a track record of successful partnership execution.
Develop and implement a cohesive strategy that leverages technology to enhance productivity and effectiveness, while uncovering novel opportunities across all aspects of our operations.
Integrate communication, knowledge management, and insights into program-facing technology across Mercy Corps’ program models and the organization’s comprehensive Evidence and Learning Agendas.
Establish and nurture external collaborations, with a primary focus on private sector technology partners (though not exclusively), to drive forward Mercy Corps’ objectives in technological advancement and programmatic effectiveness.
Steward external partnerships by fostering collaboration to achieve mutual goals, drive shared value creation, and secure vital resources—including funding, services, expertise, and products.
Drive equitable and locally driven digital transformation through leadership or collaboration in initiatives that bolster local technology ecosystems, empower local innovators, and guarantee technology solutions are contextually relevant, inclusive, and sustainable.
Comprehend Mercy Corps’ program methodologies, strategic frameworks, and overarching objectives, then proactively cultivate technology collaborations that enhance or expedite these initiatives.
Orchestrate the preparation of proposals to secure required resources, either directly authoring them or providing oversight to the process.
When proposals encompass substantial new technological elements, it is imperative to either supervise or directly develop programmatic components that are seamlessly integrated, feasible, and groundbreaking.
We provide assistance with the implementation of products and programs, ensuring seamless integration and operational efficiency. This role involves facilitating the deployment of new solutions, coordinating with cross-functional teams, and addressing any challenges that arise during the process. Responsibilities include monitoring progress, resolving implementation issues, and ensuring adherence to timelines and quality standards. The position requires strong organizational skills, attention to detail, and the ability to collaborate effectively with stakeholders at all levels.
Oversee incoming T4D support requests submitted by program and global/regional program support teams, maintaining a high standard of responsiveness and prioritizing customer-centric solutions.
Oversee the product ownership of program-facing technology applications in collaboration with program and program support business owner teams, encompassing technologies specific to programs or portfolios, as well as enterprise solutions essential for global program support teams.
Oversee and guarantee the timely execution of initiatives associated with awards administered by the T4D team.
Offer expert guidance and coordinate the delivery of assistance to facilitate the adoption of cutting-edge digital technology solutions within program initiatives or supporting teams.
Mercy Corps must uphold a principled stance to safeguard all program participants by making ethical technology and data use decisions, guided by the principles of Do No Digital Harm. This includes prioritizing responsible AI implementation, ensuring algorithmic fairness, and adhering to data ethics—particularly in low-resource and high-risk environments.
Collaborate effectively with the Monitoring, Evaluation, and Learning (MEL) and Evidence Use Teams to enhance the development and utilization of high-quality program data and evidence-based products.
Collaborate effectively with Information Technology to align technology solutions and partnership development with the organization’s enterprise technology architecture vision, strategic plans, support capabilities, and budgetary constraints, while identifying opportunities to integrate program-facing and operational systems where feasible.
Collaborate with cross-functional teams to identify and implement innovative technological solutions that enhance the efficiency, quality, and impact of program models and strategies.
Responsible for managing the design, execution, and delivery of skills-enhancement programs aimed at strengthening internal talent and technical proficiency, particularly in data utilization and technological applications, including cutting-edge or emerging solutions. When feasible, extend these initiatives to external collaborators, prioritizing local partnerships.
Responsible for developing and maintaining an impactful community of practice focused on Technology for Development (T4D).
As required, provide support in creating resources and guidance materials to facilitate the responsible and effective utilization of digital technology by Mercy Corps team members.
Responsible implementation of AI and other emerging technologies will be led across program teams, encompassing thorough evaluation, comprehensive risk assessment, and strategic capacity building initiatives.
We are seeking a dynamic leader to oversee and develop high-performing teams, ensuring alignment with organizational goals and fostering a collaborative environment. The ideal candidate will be responsible for setting clear expectations, providing mentorship, and driving team productivity through strategic guidance and performance optimization. Strong interpersonal and communication skills are essential to motivate employees, resolve conflicts, and cultivate a culture of accountability and continuous improvement. Experience in talent development, goal setting, and performance management is required to enhance team capabilities and achieve desired outcomes.
Oversee the T4D team members and allocate financial resources, ensuring workload distribution aligns with established strategic priorities.
Oversee the recruitment, selection, and onboarding processes for new employees, consultants, and interns as needed.
To cultivate a collaborative and cross-functional environment, develop and maintain a robust matrixed management structure that empowers T4D team members to seamlessly engage in shared initiatives across diverse teams and organizational units.
Adhere to current Human Resources standards by maintaining accurate Job Descriptions, Individualized Organizational Plans (IOPS), and comprehensive review processes at scheduled intervals.
Deliver comprehensive support to team members by supplying essential information, resources, and tools designed to enhance productivity and help them achieve their goals.
Maintain accountability for adherence to work plans, portfolio expansion, quality benchmarks, and organizational policies.
Safeguarding is a critical aspect of this role, requiring vigilance and proactive measures to protect individuals from harm, abuse, or neglect. The position mandates strict adherence to safeguarding policies and procedures, ensuring compliance with legal and organizational standards. Responsibilities include identifying potential risks, reporting concerns promptly, and collaborating with relevant stakeholders to mitigate hazards and support vulnerable individuals. The role demands a commitment to maintaining a safe and secure environment while upholding the highest ethical and professional standards.
Diligently stay informed about safeguarding principles and methodologies, incorporating them into T4D’s operational framework, with a specific focus on identifying and addressing safeguarding risks and mitigation strategies relevant to their domain of expertise.
Uphold Mercy Corps’ core values by demonstrating unwavering respect for the dignity and well-being of program participants, beneficiaries, and colleagues alike.
Promote a culture of transparency and open dialogue within the team, empowering members to voice concerns through established reporting channels, such as the Integrity Hotline, or alternative methods.
We seek a dynamic individual with a proven ability to inspire, guide, and empower others through strong personal leadership skills. The ideal candidate will demonstrate integrity, resilience, and adaptability in navigating challenges, while fostering a collaborative and motivating work environment. Responsibilities include setting a clear vision, aligning team members toward common goals, and cultivating a culture of accountability and continuous improvement. Strong communication, emotional intelligence, and decision-making abilities are essential, along with a commitment to mentoring and developing future leaders within the organization. Experience in leading teams, driving change, and delivering measurable results is highly desirable.
Consistently exhibit outstanding leadership by fulfilling all expectations and remaining composed, particularly amidst demanding circumstances.
Foster an environment of continuous development by proactively pursuing varied viewpoints and integrating constructive input to enhance performance.
Uphold the utmost ethical standards by consistently demonstrating respect and dignity toward everyone encountered.
Maintain a consistently professional demeanor in all personal and professional interactions, ensuring your behavior aligns with Mercy Corps’ values and upholds the organization’s integrity and objectives.
Success Factors
The Senior Director of T4D must be able to envision and implement a strategic vision, be able to translate this vision into practical actions, and lead the organizational changes required to build energy and momentum around this vision. This vision must evaluate the application of existing and emerging technology models and solutions, understanding and seizing upon emerging trends. The Sr. Director must have a demonstrated track record of leading technological and organizational innovation. They must be a self-starter who demonstrates exceptional ability in leading collaborative organizational initiatives and understanding Mercy Corps’ highest-level strategic plans and objectives. They must exhibit an expert ability to interact with the leadership team, colleague organizations, and high-level private and public sector partner representatives. The position must demonstrate deep experience managing and empowering team members and development talent. The individual must have high proficiency for working in varied cultural and political environments, and must be able to travel and work successfully in austere environments and maintain poise in stressful situations.
Knowledge and Experience
A preferred qualification includes either a Bachelor’s or Master’s degree in Computer Science, Information Systems, or an equivalent field.
A proven track record of senior technology leadership within a multinational organization is strongly preferred, particularly where overseeing diverse teams across multiple regions and delivery frameworks is required.
With a proven track record of over twelve years in technology and associated business domains, candidates should demonstrate a progressive ascent in their roles, with a preference for those who have shouldered escalating responsibilities throughout their careers.
Seasoned professional with a proven ability to cultivate and sustain high-impact external alliances while driving successful fundraising initiatives and sales growth.
Proven expertise in overseeing high-value, performance-driven contracts totaling millions of dollars.
Proficiency and ease in undertaking extensive international travel are essential.
International experience with non-governmental organizations or non-profits is strongly preferred.
Proven expertise in spearheading organizational change initiatives, with a strong focus on digital technology and data systems transformations, including the successful execution of enterprise-wide solutions.
Proven expertise in developing and overseeing service, capital, and operational budgets.
Proficiency in English is essential; working knowledge of French, Spanish, or Arabic is a strong asset.
Demonstrated experience working in or with low- and middle-income country contexts.
Professionals should possess a strong understanding of key institutional donors, including the Foreign, Commonwealth & Development Office (FCDO), the United States Agency for International Development (USAID), the German Federal Ministry for Economic Cooperation and Development (BMZ), and the Bill & Melinda Gates Foundation, along with their specific technology funding priorities.
Proficiency in deploying AI or GenAI applications, particularly within low-resource or humanitarian settings, is highly desirable.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
12 years
