Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing secure, resilient, and high-performing IT systems aligned with business operations and long-term strategic objectives. This position is responsible for managing ICT infrastructure, safeguarding information security, driving digital transformation projects, providing systems support, and fostering the creation of technology solutions to optimize service delivery.
The ideal candidate will possess extensive expertise as an ICT leader, with a proven track record in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee and execute a diverse range of critical duties, including strategic planning, team leadership, and operational oversight, to ensure organizational objectives are met with precision. Develop and implement policies, procedures, and best practices to enhance efficiency, compliance, and performance across all departments. Collaborate with senior management to align business goals with actionable plans, fostering a culture of accountability and continuous improvement. Monitor key performance indicators to assess progress, identify areas for enhancement, and drive data-informed decision-making. Serve as the primary liaison between executive leadership and operational teams, ensuring seamless communication and alignment of priorities. Additionally, lead cross-functional initiatives to optimize resource allocation and maximize productivity while maintaining high standards of quality and innovation.
The ICT Strategy & Leadership role entails crafting and executing comprehensive information and communication technology strategies that align with organizational objectives. Candidates must possess a proven track record in leading digital transformation initiatives, optimizing ICT infrastructure, and fostering innovation across the enterprise. Key responsibilities include developing long-term technology roadmaps, overseeing IT governance and compliance, and championing cybersecurity measures to safeguard critical systems. Additionally, the position requires strong stakeholder engagement skills to bridge the gap between technical teams and business leaders, ensuring seamless integration of technology solutions. A deep understanding of emerging technologies, budget management, and team leadership is essential for driving sustainable growth and operational excellence.
Formulate, execute, and oversee ICT strategies that are fully integrated with the organization’s overarching business objectives to drive technological advancement and operational efficiency.
Offer strategic guidance and supervision to the ICT team, fostering a culture of excellence and ongoing enhancement in performance.
Spearhead digital transformation projects aimed at improving operational efficiency, elevating customer satisfaction, and advancing automation capabilities.
Overseeing the ICT infrastructure and systems management encompasses strategic planning, implementation, and maintenance to ensure optimal performance, reliability, and security of technology resources across the organization. This role involves managing hardware, software, networks, and cloud services while aligning IT solutions with business objectives. Responsibilities include monitoring system health, troubleshooting issues, ensuring data integrity, and deploying updates or upgrades as needed. Additionally, the position requires adherence to IT policies, compliance standards, and security protocols to mitigate risks and enhance operational efficiency. Collaboration with cross-functional teams, vendors, and stakeholders is essential to support seamless integration and continuous improvement of ICT systems.
Responsible for directing the installation, configuration, and ongoing maintenance of all IT hardware, software, networks, and communication systems.
Deliver robust performance, seamless scalability, and stringent security measures across essential systems such as credit management platforms, databases, and digital infrastructure.
Oversee the planning and execution of system upgrades, cultivate and maintain productive relationships with vendors, and handle IT procurement activities, all in strict adherence to predefined budgetary constraints.
We are currently seeking a skilled professional to oversee and enhance our cybersecurity and risk management initiatives. The ideal candidate will be responsible for identifying vulnerabilities, implementing protective measures, and ensuring compliance with industry standards and regulations. Additionally, they will develop and maintain comprehensive security policies, conduct regular risk assessments, and lead incident response efforts to mitigate potential threats. Strong analytical skills, proficiency in security tools, and a deep understanding of risk mitigation strategies are essential for success in this role. Experience in a similar position within the cybersecurity domain is highly preferred.
Develop and oversee stringent information security protocols to safeguard critical data, systems, and network infrastructures.
Develop and oversee cybersecurity programs focused on threat monitoring, incident response, penetration testing, and disaster recovery planning.
Ensure adherence to applicable ICT policies, laws, and regulatory standards, including Data Protection guidelines.
We offer comprehensive systems support services alongside specialized user training programs. Our team assists with troubleshooting technical issues, maintaining system integrity, and ensuring smooth operational workflows. Additionally, we provide tailored training sessions to enhance user proficiency and maximize software utilization. Proficiency in relevant systems, strong problem-solving abilities, and excellent communication skills are essential for success in this role.
Deliver comprehensive supervision for helpdesk functions, ensuring prompt resolution of IT-related issues.
Maintain comprehensive and accurate documentation of systems, processes, and disaster recovery protocols to ensure operational integrity and compliance.
Deliver comprehensive user training initiatives designed to bolster system adoption and proficiency in digital tools.
ICT Governance & Compliance encompasses the strategic oversight of information and communication technology systems to ensure alignment with organizational policies, regulatory standards, and industry best practices. This role involves developing, implementing, and maintaining robust frameworks that mitigate risks, uphold data integrity, and foster operational efficiency. Key responsibilities include conducting regular audits, enforcing compliance with legal and ethical guidelines, and guiding stakeholders through technology-related governance processes. Additionally, the position requires staying abreast of evolving regulatory landscapes, advising on cybersecurity measures, and ensuring seamless integration of governance principles across all ICT functions.
Formulate, implement, and maintain comprehensive ICT policies, standards, and procedures to ensure consistent governance and operational excellence across the organization.
Maintain the integrity of data, oversee regular backups, and validate business continuity plans through consistent testing.
Perform routine IT audits to evaluate system performance and pinpoint opportunities for enhancement.
We are committed to fostering a culture of innovation and driving continuous improvement across all aspects of our operations. This involves actively seeking out new opportunities to enhance efficiency, productivity, and quality while remaining adaptable to evolving market demands. By leveraging data-driven insights and creative problem-solving, we aim to implement sustainable solutions that deliver measurable value to our organization and stakeholders. This role requires a proactive mindset, a passion for excellence, and the ability to inspire teams to embrace change and pursue ambitious goals. Key responsibilities include identifying areas for improvement, leading cross-functional initiatives, and championing best practices to ensure long-term success and competitive advantage.
Evaluate emerging technologies and integrate them to enhance operational processes and streamline workflows.
Assist in the creation and enhancement of various digital solutions, such as mobile applications, customer-facing portals, and customer relationship management systems.
Conduct thorough evaluations of emerging ICT trends and deliver strategic insights to senior leadership to inform decision-making processes.
Bachelor’s degree in Computer Science, Information Technology, or a related field is required, along with a minimum of five years of professional experience in software development. Proficiency in multiple programming languages such as Python, Java, or C++ is necessary, along with experience with database management systems like SQL or NoSQL. Strong problem-solving skills and the ability to work collaboratively in a team environment are essential. Familiarity with cloud services, Agile methodologies, and DevOps practices is preferred. Excellent communication skills and a commitment to continuous learning are also required.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is preferred.
Candidates must possess a minimum of seven to ten years of professional experience in the field of Information and Communication Technology, including at least three years in a managerial or supervisory capacity.
Professionals with a background in financial services, banking, microfinance, credit systems, or fintech will be given strong consideration.
Possesses in-depth expertise in the following domains:
• Demonstrates proficiency in [list relevant skills/areas], including but not limited to [specific examples if applicable].
• Exhibits a deep understanding of [key concepts or technologies].
• Applies knowledge effectively to solve complex problems and improve operational efficiency.
Experienced professionals in information and communication technology (ICT) infrastructure, networking solutions, and cloud-based technologies are sought after. Proficiency in designing, implementing, and maintaining robust ICT systems, along with expertise in network architecture and cloud platforms, is essential. Responsibilities include overseeing system performance, ensuring network security, and optimizing cloud resources to support organizational objectives. Candidates must demonstrate a strong understanding of emerging technologies and industry best practices.
Establish, implement, and maintain robust cybersecurity frameworks and adhere to industry-recognized best practices to safeguard organizational assets.
Proficient in managing databases, including expertise with SQL and Oracle platforms, is required.
Core business applications encompass robust enterprise resource planning (ERP) systems, sophisticated loan management platforms, and dynamic customer relationship management (CRM) solutions. These systems are integral to streamlining operational workflows, enhancing data integrity, and facilitating informed decision-making across financial and administrative functions.
Ensuring adherence to data protection protocols and maintaining regulatory compliance are essential responsibilities of this role. The position requires a thorough understanding of relevant laws and standards to safeguard sensitive information and mitigate legal risks. Additionally, the individual must stay current with evolving regulations and implement best practices to uphold organizational integrity and trust.
Proficient in identifying and leveraging core capabilities necessary for exceptional performance, the ideal candidate will demonstrate expertise in a range of technical and interpersonal abilities. Required competencies include strong analytical thinking, meticulous attention to detail, and the capacity to manage multiple tasks efficiently under tight deadlines. Exceptional communication skills, both written and verbal, are essential for fostering collaboration and conveying complex information clearly. Additionally, the role demands adaptability to evolving priorities, problem-solving agility, and a commitment to continuous professional development. Familiarity with industry-specific tools or methodologies is advantageous, as is the ability to work independently while contributing effectively to team objectives.
Capable of effectively guiding and developing teams while fostering a productive and collaborative work environment.
Demonstrates strong proficiency in resolving complex issues and making well-informed, strategic choices.
Maintains an unwavering commitment to integrity, confidentiality, and ethical professionalism in all responsibilities and interactions.
Experienced in leading projects and managing vendor relationships with a high degree of proficiency.
Proven capability to perform effectively in high-pressure situations while meeting strict deadline requirements.
Exceptional ability to convey information clearly and effectively manage stakeholder relationships is required.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
