To deliver pre-sales technical support to clients as well as sales, bid, and commercial teams, evaluate client requirements and develop fully optimized technical and commercial solutions from end to end. Verify technical feasibility, capacity availability, and inventory levels to ensure compliance with service level agreements, project timelines, and budget constraints.
Reporting to the Capacity Planning Manager, this role involves overseeing and optimizing resource allocation to ensure efficient operational performance. The position requires close collaboration with cross-functional teams to forecast demand, assess capacity constraints, and implement strategic solutions that align with organizational goals. Additionally, the incumbent will monitor key performance indicators, analyze trends, and provide data-driven recommendations to senior leadership to support informed decision-making. Strong analytical skills, proficiency in capacity planning tools, and a proven track record in process improvement are essential for success in this role.
Oversee and execute a range of critical duties and responsibilities integral to the role, ensuring alignment with organizational objectives. Perform tasks with precision and efficiency, encompassing both routine operations and strategic initiatives to drive performance. Collaborate with cross-functional teams to foster innovation, solve complex challenges, and deliver measurable outcomes. Maintain high standards of accountability, adhering to established policies, procedures, and industry best practices. Monitor progress, assess results, and implement continuous improvements to optimize productivity and enhance operational excellence.
We deliver specialized technical assistance throughout the pre-sales phase, collaborating closely with sales teams and provisioning departments to ensure seamless execution.
Develop and engineer technical solutions, encompassing both internal and client-facing technical documentation.
Conduct a thorough assessment of potential solution concerns, issues, and contractual challenges, then develop and execute effective mitigation strategies to address them.
Craft comprehensive technical product descriptions, design architectures, and functional documentation to clearly articulate product features and operational frameworks.
Establish and enforce robust standards, frameworks, and procedures to streamline solution planning and design activities, ensuring consistency, efficiency, and alignment with organizational objectives.
Assist in the creation and enhancement of innovative products, contributing to the development from initial concept through to launch. Collaborate with cross-functional teams, including design, engineering, and marketing, to ensure alignment with business goals and customer needs. Participate in market research, feasibility studies, and prototyping to identify opportunities and refine product specifications. Track project milestones, manage timelines, and report progress to stakeholders to maintain transparency and accountability.
Collaborate closely with cross-functional teams to develop tailored solutions, emphasizing technical proficiency, effective fulfillment processes, robust assurance measures, and accurate billing practices.
Enhance the efficiency of solution development processes to maximize productivity and deliver high-quality outcomes.
Prepare ad hoc reports upon request to support various analytical and decision-making processes.
Aid in the creation of technical drawings and documentation.
Assist in auditing and ensuring the accuracy and integrity of database records and information.
Ensure the accuracy and reliability of data within OSS/BSS systems through consistent monitoring and verification processes.
Minimum requirements include a bachelor’s degree in a relevant field, such as computer science or engineering, along with at least three years of hands-on experience in a comparable technical role. Strong proficiency in programming languages like Python, Java, or C++ is essential, as is expertise in software development methodologies, debugging, and system optimization. Familiarity with cloud platforms, such as AWS or Azure, and experience with DevOps practices are highly advantageous. Additionally, candidates should possess excellent analytical and problem-solving abilities, coupled with effective communication skills to collaborate across teams and stakeholders.
A bachelor’s degree, or a comparable qualification, in a relevant discipline is required.
Seeking candidates with a minimum of three years of relevant experience and proficiency in key technical skills. The ideal applicant must demonstrate strong problem-solving abilities and effective communication skills. Familiarity with industry-specific software and tools is required, along with the capacity to work collaboratively in a team environment. Additionally, the role demands attention to detail and the ability to meet project deadlines consistently.
With a minimum of eight years of technical expertise in the telecommunications sector, including at least five years in a solutions architect capacity or an equivalent position, the ideal candidate will demonstrate a strong foundation in industry best practices and advanced technical acumen.
Individuals should possess advanced expertise in service delivery, sales support, network infrastructure, and operations support, or demonstrate equivalent experience in related domains.
Intermediate proficiency in Transmission technologies, including DWDM, OTN, and SDH, is required. Familiarity with IP services such as peering, IP Transit, and Layer 2/3 solutions, as well as expertise in Fiber, Colocation, and Subsea networks, is essential.
Proficiency with geographic information systems (GIS) is essential, as is a strong track record of hands-on experience with their implementation and management.
Professionals should possess a solid background in the product and technology development lifecycle, encompassing technical product development as well as fulfillment processes. Familiarity with assurance and billing procedures is also essential for success in this role.
Proven ability to thoroughly assess potential solutions, meticulously evaluating all associated impacts and costs to ensure the recommended option delivers optimal value and feasibility.
Accomplished written and verbal communication skills are demonstrated through a proven track record of professional achievements and relevant work experiences.
Proficient in utilizing Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint to create detailed diagrams, process flows, and comprehensive reports.
Proficient in delivering clear, concise communications and professional presentations, adept at distilling complex project details into accessible insights, and capable of engaging stakeholders at every organizational tier with precision and impact.
Able to effectively juggle competing priorities, provide clear guidance, and resolve challenges in a high-pressure setting.
Available to work flexible hours, including evenings and weekends, to accommodate client needs.
Seeking candidates with a demonstrated background in the specified area, possessing the requisite skills and expertise to excel in the role. Ideal applicants will have a proven track record of success, with experience that aligns closely with the position’s demands. Proficiency in key competencies and familiarity with industry best practices are essential, ensuring the ability to contribute meaningfully from day one. Strong problem-solving abilities, adaptability, and a commitment to continuous learning are highly valued.
Seasoned professionals with a strong background in network engineering, specifically in the design and strategic planning of Transmission or IP networks, are encouraged to apply.
A demonstrated capability in designing and implementing sophisticated solutions with a successful history of execution.
Proficiency in analyzing the competitive environment surrounding product and service portfolios for connectivity solutions is essential.
Attributes
Client-focused with a strong aptitude for cultivating and maintaining professional relationships, this role emphasizes interpersonal excellence and proactive engagement to ensure sustained client satisfaction and long-term partnerships.
Maintains unwavering integrity, demonstrates absolute honesty, and upholds the highest ethical standards in all professional and personal endeavors.
Boundless passion, adaptability, and an unwavering commitment define the ideal candidate for this role.
We prioritize excellence in personnel management, ensuring meticulous attention to detail and uncompromising accuracy in all tasks.
Achieve results through effective collaboration and strategic partnerships.
Proven analytical abilities with expertise in gathering and deriving insights from diverse data sets.
Proficient in English with a strong ability to interact effectively and professionally with diverse individuals.
Proficient in diagnosing network issues with precision and efficiency.
Qualifications
BA/BSc/HND
Experience Required
8 years
